Fairfield Inn & Suites by Marriott Lancaster

150 Granite Run Drive | Lancaster, PA 17601-6802  [SEE MAP]Lancaster, PA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Clean room, friendly staff

Oct 28th, 2019

Checked-in with Nel for 2 nights. She was friendly and professional as were all the staff we came in contact with at front desk and breakfast. The sign on the entrance door said something about renovations underway but we didn't see or hear any construction work being done. Our single king room was clean and well appointed. Huge TV but the picture was very red and we couldn't figure out how to adjust it but not a big deal. Bed was personally too soft for me. Complimentary breakfast was great. Something for everyone. We would definitely return to this property, and most likely will. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, convenient and well-priced

Oct 12th, 2019

The Fairfield Inn on Granite Run is just off Route 30, convenient to downtown Lancaster, Dutch Wonderland, American Music Theater and the outlets. The hotel itself is pretty standard Fairfield Inn but that was perfect with us for a short visit to Lancaster. The hotel is very clean, the staff is friendly and available and the room was as expected, clean with a nice bed and standard bathroom with a shower. Our stay included a free breakfast which included the usual eggs and sausage, cereals, breads, fruit and drinks. and great coffee which is served all day. Beware: the water in Lancaster is awful, overtreated with something that makes it very salty and it's almost impossible to rinse off soap. You will definitely want to bring some good drinking water! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Lack of sleep in Lancaster

Sep 27th, 2019

Although location is mostly renovated, rooms and bathroom is small but nicely appointed. The mattress was average although mattress pad on bed was not large enough. Our major problem was with the pillows. They were made of "pieces" of stuffing that were extremely uncomfortable even sleeping on two of them. We requested different pillows for our second night which they furnished; however were made of same material and just "rounder" in shape and provided no comfort either. When we addressed the issue at checkout, the manager said "it's a personal preference." Over the past 30 years we have stayed at hundreds of hotels across the United States of may brand name hotels including other Fairfield Inns and never had such restless nights at any of them. Additionally, we suffer from severe allergies and it was evident that the air conditioner had not been cleaned or serviced in a long while. This issue, when addressed, resulted in no answer or solution. Marriott only selects certain guests to post reviews and we were not "invited" to do so. Total stay of two nights was a waste of money. Breakfast was only average-had to request yogurt? Meat option was unidentifiable and cinnamon rolls were stale. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Holiday weekend stay

Sep 3rd, 2019

Room updated, clean and cozy. Bed was very comfortable and we had clean towels everyday. Staff was very friendly and there if you needed anything Muffins, bagels, eggs, fresh fruit and yogurt and make your own waffles for breakfast free of charge. Microwave and coffee available 24 hours. Will definitely stay again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Had a great time once again

Aug 22nd, 2019

We have stayed here several times and we have never been disappointed, The service is wonderful and the staff is very friendly. The mattresses & pillows were very comfortable The pool/pool area was kept very clean. I did notice the renovations that are going on. One of them is that they have improved the continental breakfast. Several different options available. Check In and Check out was very simple and easy.I would definitely stay there again. TRIPADVISOR.COM USER 

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