Fairfield Inn & Suites by Marriott Omaha Downtown

1501 Nicholas Street | Omaha, NE 68102-4213  [SEE MAP]Omaha, NE  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Recommend

Aug 11th, 2020

Stayed overnight on travel from Pa to Co. very nice hotel. Room was clean and bed was comfortable. Shower was good water pressure with plenty of hot water and clean towels. Breakfast offered many packaged goods options and great coffee. Small fitness room offered 2 treadmills. Surrounding area nice and just 2 blocks from college world series stadium! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Stole my money

Jul 31st, 2020

We booked a room with this hotel, once we showed up they said they didn't have our reservation even though we showed them the confirmation number. The hotel said they had no more rooms they could give us because they were booked out because of COVID. So we sat in the parking lot trying to find a new hotel room. We booked on at there sister company SpringHill and started packing up. As soon as we did the Hotel rep came out and said they acutely found are reservation. So we said well we are here and unloaded lets just stay here. Canceled the reservation with Springhill and figured that was that. However a week later we were charged for both hotels. We Called Springhills and they said according to there policy regardless of how soon after you book it (5 to 10 mins in our case) if you cancel within 23 hours of the cheek in, you will still be charged.Th They were not willing help us out at all. So now we are out the money for a hotel we never even used and I bet they still sold the room to someone else. The sister company was also unable and willing to help us out too. This hotel and it polices are a joke. Never trust the Marriott company. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Comfortable stay with a filling breakfast

Jul 16th, 2020

We really enjoyed our one night stay here recently. The front desk staff was efficient during both check-in and check-out. We asked about free Uber rides to nearby places such as Old Market that we had read of in a prior review but were in informed they are no longer being offered. Our room on the 4th floor was quiet, clean and well stocked with coffee and tea. The bed was very comfortable, and the bathroom was spacious. The normal breakfast has been changed due to Covid-19, but is still filling. They had bagged English muffins & bagels, microwaveable breakfast sandwiches & wraps along with oatmeal, cold cereal, juice and bananas. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

5 Star

Apr 16th, 2020

Kudos to the team at the Fairfield Inn for a clean and safe stay. We are traveling home and stopped here for one night. Chris, the night auditor was at the front desk and was extremely helpful and thoughtful. He eased our minds during a scary time. He had honest care for our stay and showed hospitality at its finest. Thank you Chris and the Fairfield Inn! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Awesome service and customer centric service by Mia

Jan 15th, 2020

Mia at the front desk went above and beyond to help secure travel arrangements for my sales team when attending a meeting at this Fairfield Inn. Her efforts allowed my team to make our dinner reservations on time despite my meeting running long. Her positive energy and superb customer service should be a model for others in the hotel industry. Thank you Mia for helping me make my meeting a success! Dave B TRIPADVISOR.COM USER 

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