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at the Fairfield Inn & Suites by Marriott San Antonio Market Square
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Apr 2nd, 2020
This is a perfect location for San Antonio visitors who dont want to drive in SA traffic! For our 2-night stay we purchased the Hop on - Hop Off bus tickets and used that exclusively to get around. It picks up about a block away. The hotel itself is a bit dated but breakfast was good. On arrival, our hotel room was spotless. That day, however, we only got clean towels. The housekeeper picked up the tip we left, made the bed like a third grader, and didnt even wipe any part of the bathroom. I went to the desk that night to complain and to get soap and shampoo. I was told by reception that the issue would be reported. (No offer for evening cleaning.) (That day, we had seen EMS and police in the parking lot.) The next morning, I asked the new desk person if there were any reason at all why staff would not have serviced my room the preceding day. When I was told no, I explained my complaint and asked if the evening person had made note of it. She had not. I would stay here again (or in this immediate area) if I returned to SA for a visit. I would be more forceful in the future about poor service. TRIPADVISOR.COM USER
Yolanda is like FAMILY!!!
Mar 19th, 2020
Yolanda is so kind and welcoming that she made me feel like FAMILY the 3 weeks I was in town!! I already plan to stay there again when I return. She prepares the breakfast and constantly makes sure everyone has everything they need!! (I even got invited to her surprise birthday party her coworkers threw for her!!) Also, Claudia and Mary Beth were both WONDERFUL!!!! I look forward to seeing them all again!! “Baolah” at the desk was great also, as was Emily (in sales)!! So great!! Thank you Garret for handling all the night issues! Great job all!! Oh, and Victoria! TRIPADVISOR.COM USER
Greatest staff around!
Mar 18th, 2020
Fairfield Inn staff are the best by far. They went above and beyond to take very good care of us. I will not soon forget their kindness, professionalism, and outstanding customer service. I highly recommend staying here just based on the staff alone. I would like to recognize those who went above the call of duty to make sure I was taken care of. Yolanda, Claudia, Matt, Maribel, Riaz, Jimmy, Paola, Garrett,and Beth! You guys rocked it! :) TRIPADVISOR.COM USER
Great staff, great stay.
Mar 9th, 2020
We had an extended stay at this Fairfield Inn and EVERY staff member went out of their way to make our stay enjoyable. The breakfast staff Maribel and Yolanda made sure our meals were ready and the coffee was fresh. Thank you for your hard work. The front desk staff treated us with a smile. Check-in, check-out and any questions were handled in a seamless manner. Riaz, Jimmy, Paola and Garrett-thank you for being professional and pleasant. Our room was clean and updated. The in-room mini-fridge, microwave and coffee maker were easy to access. We had a mini suite with a couch, desk, two televisions and a king bed. The hotel is within walking distance of the Mercado and many restaurants. River walk is about 20 minutes away and there is a Market/HEB store 2 blocks away that has a decent deli and pizza. TRIPADVISOR.COM USER
Mar 7th, 2020
Hotel staff: desk- Riaz, Jimmy, Paola, Garrett, Breakfast is Maribel and Yolanda, Claudia all so wonderful!! Hotel clean and staff all so accommodating. Breakfast was ready early for us and there were LOT of us! TRIPADVISOR.COM USER
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