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at the Fairfield Inn by Marriott St. George
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Great location, poor customer service
Oct 25th, 2020
Let me start off by saying the hotel is clean, the rooms are large , and the location is good. It is close to downtown and to hiking/biking. Also the two restaurants nearby, the Rib and Chop House and Cracker Barrel are both excellent. Our problem was with our check in experience and the way our reservation was handled. The Asst Mgr, Karen P. Who was working the front desk couldn’t find our reservation and was very uncooperative in resolving the situation. She claimed that Booking.com didn’t send it to them, even though I showed her a confirmation copy on my phone. She said there was nothing she could do . We asked her is she had a room in case we couldn’t get our reservation resolved, and she said she would give us a King room at $169,but would not honor the price , $129, and any billing problem would be ours to resolve. I asked her if there was a number we could call and She then gave me a number to call , which was the wrong number, however Expedia got me to the right number. I spoke with Casey at booking.com who found my reservation and then gave me a confirmation number to give Karen. She then “found” our reservation and checked us in, gave us a snippy “sorry for the confusion “ and sent us on our way. By now it had been 30 minutes. If it wasn’t for Casey at Booking.com she would have turned us away. So overall, our unhappiness came with the way we were handled as customers. It was handled so poorly on her part. TRIPADVISOR.COM USER
Needs be remodeled! Very old style.
Oct 24th, 2020
We stayed just one night on our way to National Parks nearby. It was adequate but we stay at a lot of Marriot hotels and we felt this one was very dated and needs a refresh. Good location for our purposes. TRIPADVISOR.COM USER
Sep 6th, 2020
We stayed here one night just passing through and it was not sanitary. There was mold in the bathroom and the shower was leaking with some weird black stuff at the bottom. We walked in and there was a weird smell in the room. It is overpriced & you can stay at a better hotel for the same price. TRIPADVISOR.COM USER
Front Desk Staff
Aug 3rd, 2020
The young lady working the front desk the evening of July 31 was extremely polite, professional and personable. She should be commended for her exemplary efforts. We checked in late in the evening, around 9pm, and there were kids a families and teens in the lobby and in the halls and this young woman handled every guest with courtesy and respect. She got us checked in quickly and we got to our room to enjoy a quick break on our trip. TRIPADVISOR.COM USER
Family time at the lake
May 28th, 2020
I would like to say that I had a good time at this hotel Constance treated me good when I check in i cam late from las vegas nevada. But when she talk to me when I came in thats how every guest should be treaded. With respect and welcome to the hotel with unmatched guest service. Checking in there late i was tired she made my night with welcoming to this hotel with a happy face and her keeping positive what made this check in and the stay a very good time at this hotel. Thank you constance from graveyard. When I check in some hotels thr graveyard people are not exciting but ahs was in a positive happy mood. TRIPADVISOR.COM USER
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