Fairfield Inn by Marriott St. George

1660 Convention Center Way | St. George, UT 84790-6752  [SEE MAP]St. George, UT  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Front Desk Staff

Aug 3rd, 2020

The young lady working the front desk the evening of July 31 was extremely polite, professional and personable. She should be commended for her exemplary efforts. We checked in late in the evening, around 9pm, and there were kids a families and teens in the lobby and in the halls and this young woman handled every guest with courtesy and respect. She got us checked in quickly and we got to our room to enjoy a quick break on our trip. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Family time at the lake

May 28th, 2020

I would like to say that I had a good time at this hotel Constance treated me good when I check in i cam late from las vegas nevada. But when she talk to me when I came in thats how every guest should be treaded. With respect and welcome to the hotel with unmatched guest service. Checking in there late i was tired she made my night with welcoming to this hotel with a happy face and her keeping positive what made this check in and the stay a very good time at this hotel. Thank you constance from graveyard. When I check in some hotels thr graveyard people are not exciting but ahs was in a positive happy mood. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

We would definitely stay here again!

Feb 7th, 2020

We enjoyed our overnight stay at this hotel during our Road Trip from Florida and can recommend it to other travelers. 1. Bed – Excellent 2. Cleanliness – Excellent 3. Quiet – Other than kids running in the hallway, the “Quiet” level was Excellent 4. Size of the room – Excellent 5. The Internet worked perfectly And we must make a special compliment about Nadine, who was very welcoming and extremely efficient. We would definitely stay here again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Horrible horrible. They will lie and steal your money.

Jan 2nd, 2020

When we arrived the front desk was super pleasant. So was the housekeeping. I though this was a good sign. We prepaid for this hotel for a third party. They asked for a card for incidentals. I only had a debit card on me, but a credit card in the car. I asked the desk person if there would be any holds or charges placed as it was right before Christmas and my account was low. She assured me that it was for incidentals and as we were prepaid that NO CHARGES would be taken out unless there were damages. I randomly checked my debit account the day before Christmas Eve. It was nearly at ZERO because they had lied and placed one $330 and one $150 charge to my account. So $480!!!!! In a panic, I went to the front desk asking what was going on. They told me that shouldn't have happened and that they would take off the charges. We tried to make a transfer into our account so we could use our debit card at CHRISTMAS in our vacation. Since it was close to a holiday, the bank said any transfers would take several days. We survived, but didn't have the money to spend that we would have liked to on our children. We checked out on the 28th. I had the front desk print a receipt. It showed us as having a zero balance. Due to our prior troubles, I double checked with her that they would not take more money out. She promised me of course not, your balance is zero. I explained what had happened before. She assured me that there would be no more charges. Lo and behold, on the 30!!!!! Two days after checkout, they took another 330 out. For no reason. They committed FRAUD. This time, since it was right before payday, we went into overdraft. Luckily we were paid on the 31, so the overdraft charges were under 100. But still, they charged us 330,again,FOR NO REASON. We had CHECKED OUT with zero balance. My husband spoke with the GM. He was horrible. Offered us no other compensation for our troubles other than a half hearted apology that our bank would probably reverse the charges. We have spent HOURS of our holiday dealing with this crap, and they don't even feel bad that they keep stealing out money and it is up to us to keep an eye on our account to make sure they don't keep placing more random charges. Oh, he did tell us he would give us a slight discount off of rack rate in a future stay. Uh thanks, so you can steal even more money? Definitely keep your debit cards AWAY from here. Credit card only, then watch like a hawk. Better yet, go to one of the many other hotels in the area (we have come here often, stayed in about 15 hotels here with no problems like this). TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice St. George layover

Dec 21st, 2019

Spent our last night here after of a week trip in Utah in preparation to fly out from SGU the next morning. The hotel is modern with nice and spacious rooms. The hotel staff are very friendly and accommodating. Although it was off season, everything was in order and we had no problems. It’s is a nice Marriott property and a great spot to stay for both arriving or leaving SGU. TRIPADVISOR.COM USER 

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