Fairmont Jasper Park Lodge

Old Lodge Road Jasper | Jasper, AB T0E 1E0  [SEE MAP]Jasper, AB  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4


Nov 30th, 2020

We stayed at the JPL and it was amazing. We bought the elopement package and snuck away for a weekend. Kathryn made everything so easy! She was great, and beyond friendly and helpful. We had shuttles to wherever we needed and she walked down to the sundecks with me in my dress so I could hold onto her so I wouldn’t slip and fall on any ice. The bouquet was made by the JPL by Stevie and it was stunning! And magically appeared in our room right before the wedding. The cake was beautiful and so tasty we had a lemon cake and a buttercream icing that was recommended by Kathryn and it was wonderful! The Make-up at the JPL spa was perfect and the esthetician did exactly as I asked and did not disappoint. The room was beautiful and the food was amazing. We also had room service once and it was very timely and tasty. We used a local Commisioner that was recommended by the JPL and she was great! My only comment would be that having a hairdresser available would be great HOWEVER I believe that due to Covid JPL wasn’t able to have one. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great, safe trip

Nov 29th, 2020

We booked with AMEX platinum rate, which is amazing....room upgrade, breakfast every morning, $100 resort credit, late checkout and more. The platinum card is great for anyone who travels (we are not wealthy but work to travel). If you have not been one of the things to know is most rooms are not attached to the main building. Our room was Lakeview and a quick walk to main lodge. We love this Fairmont and do hikes from area or start within a quick drive. During covid, the pool/spa has a 20 person limit, with a max of 4 in hot tub, and a 1/hour limit. The hot tub is outdoors and is amazing. From your room call 53 and ask them if there is a wait for pool/hot tub. We chose not to visit when there was a line. Even Fri afternoon around 4pm there wasn't a wait but Fri night thru Sat night there was a wait. The included breakfast was fantastic and got us going each morning. We rented complimentary fat tire bikes and road in Jasper and up to Pyramid Lake, a good haul but fun coming down. We loved having our dog with us. The grounds and view are beautiful, highly recommend a visit. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fairytale Elopement

Nov 24th, 2020

We had such an incredible stay at the Fairmont Jasper Park Lodge, words just don't do it justice. We booked an Elopement package, and our planner Kathryn took care of every little detail and far exceed our expectations. She took the stress out of the day, and made everything so smooth. Stevie created the most beautiful floral arrangement for us, it was so unique and special, and even included a touch of home. The spa did my make-up for the day, and I was so blown away with their work. We were lucky enough to take our breakfast with a view at the restaurant each morning, and our servers were incredible - Tyler (who we were lucky enough to have witness our ceremony too!), Michel, and Twyla all made us feel so welcomed. All of the staff went above and beyond with little extras, we can't thank you enough for making our visit one to remember. We can't wait to come back! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Magical family holiday

Nov 24th, 2020

Today we head home after a magical stay at JPL. It was so nice to see that they had our keys ready to go for pickup as you approach the property. You don’t even need to leave your car. We received such a lovely surprise when we found out that we had received a room upgrade. We cannot say enough good things about our cabin, Ridgeline 4. The cabin has recently undergone a total interior renovation and faces the stunning Lac Beauvert. All we can say is, wow! We will let the photos speak for themselves. All the staff that we encountered during our stay we so very professional, friendly and helpful. From the man who checked us in, to the staff in the Emerald lounge, to the pool staff. We would like to recognize Mert, who works at the pool. With his talent for customer service we can see him running the place some day. Thank you, Mert. Lastly, we were so very impressed with the safety protocols in place during this pandemic. They really have gone above and beyond to keep their guests and staff safe. Thank you for a magical family holiday. We cannot wait to return in February. The Hylands TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fairmont Moments

Nov 21st, 2020

Everything was just lovely. From the moment the gentleman at the gate greeted us and gave us little Fairmont PPE, gentlemen at the door of the Hotel, two lovely ladies working at the Desk and lastly servers at the Restaurant. This trip was my partner’s and my little gateway as we are both avid travellers and Covid made us stay within Edmonton’s City limits since February and we really scored well with choosing Fairmont JPL. My first experience with sleeping in the middle of a wood, in a cabin, was excellent. And the quality of sleep was honestly unmeasured. Probably, also due to the fact that silence was staggering and that’s all I wanted. Room looked little bit empty, which may be the standard, but also may be due to fact that hotels nowadays remove decorative items from rooms. Being a manager in a boutique hotel in Edmonton, I’m more than used to situations. Overall, room was clean and comfortable. I may have missed having a fireplace as it would add to the whole atmosphere. Restaurant dinner experience was equally enjoyable for me. Quiet atmosphere interrupted only by relatively loud group of people with whom the server dealt in very quick and professional way. Price was pretty affordable for the type of property. Next morning I had some opportunity to enjoy the surroundings as we arrived during dark the day before. The lake in front our cabin was frozen, but still lovely. We made this trip to Jasper NP to relax from our everyday routine and we scored top notch. Loved every minute of our stay. TRIPADVISOR.COM USER 

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