Fairmont Le Château Frontenac

1 Rue des Carrieres | Québec City, QC G1R 5J5  [SEE MAP]Québec City, QC  [SEE ADDRESS]
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Courtesy of Fairmont Le Château Frontenac

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at the Fairmont Le Château Frontenac

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Guest Reviews

TripAdvisor Traveler Rating 5

Quick escape to QC city

Jul 5th, 2020

Enjoyed ourselves during a quick stay in July. Very robust corona measures; daily temperature check at main doors, disposable masks, gloves available for guests at main doors. Social distance stickers on floor at checkin and staff wear masks when not behind visors. Hand sanitizer stations outside and inside elevators. Valet parking was easy but my recommendation would be if there could be a dedicated telephone button in room for valet Vs general line. Everything was smooth, but also it was eerie quite in hotel and even the City in general. We stayed in a newly renovated room which had ample space, great AC etc. During our stay we were advised of intentional power outage during sleep hours to update AC system. Did not feel much inconvenience but hotel offered fan, which was appreciated and we ended up not using it. Everyone is courteous, helpful and genuinely seemed to want your stay to be great. My fairmont experience is artificial as all services were not available (pool, fitness room) but pleasant nevertheless. One friendly advise to hotel would be to straighten out the secondary carpet on 5th floor (area being renovated) it wasn’t taunt and was a little hard to roll my suitcase and I did end up tripping/tribuché (but in fairness I was also texting and walking..) Looking forward to my next stay at Le château. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stunning

Jul 3rd, 2020

The hotel is located within the historic district. This hotel is stunning, lovely and impressive. Very cozy and gorgeous decors. The room was a good size and really comfortable. Close to many amazing restaurants. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Best Location for all attractions

Apr 17th, 2020

We stayed here several times...for winter and summer holidays....enjoyed it every time for its restaurants and comfortable rooms (although it needs updating just like they have done with Queen Elizebeth Montreal and Royal York Toronto both Fairmont Hotels). All tourist attractions are within walking distance.Food quality and service at this hotel is very good.Somehow it takes ages for food to be served....you need at least 2 - 3 hours,maybe because I'm a Londoner we used to have things a breakneck speed.But,we still love it here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stunning Service on the 14th floor

Apr 14th, 2020

Our family recently stayed at the chateau frontenac and the service given to us by Catherine and Johnathon on the concierge floor was unsurpassed. Unfortunately our stay coincided with the closing of everything because of covid, but in the midst of that craziness Catherine met our needs before we even knew we had them. She proactively helped with dining reservations, and tourist questions, but she did an exceptional job helping find alternative flights home before the border closed, cancelling reservations for us at our next stop in Charlevoix and doing all of it with a sincere smile. Meanwhile, Johnathon served us with delicious bites that literally made us hope that we would be stuck in the chateau and unable to return home. Quite simply, it was some of the best service we have ever received, as we have been fortunate to stay on several concierge floors during our travels. It was so good in fact, that we have decided to finish our trip that was cut short and we will begin once again at the Chateau Frontenac's 14th floor. Well done and thank you!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing all around

Apr 13th, 2020

Stayed there a couple of nights for a business conference. I stayed in a Fairmont Gold room. The Fairmont Gold service was outstanding, from the friendly and efficient check-in to the delicious breakfast with the lovely Mylen. The room was beautiful and comfortable. The meeting rooms were nice and the food at the banquet was delicious. The hotel location is unbeatable. I definitely recommend. TRIPADVISOR.COM USER 

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