Fairmont Le Château Montebello

392 Rue Notre-Dame | Montebello, QC J0V 1L0  [SEE MAP]Montebello, QC  [SEE ADDRESS]

Courtesy of Fairmont Le Château Montebello

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at the Fairmont Le Château Montebello

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Guest Reviews

TripAdvisor Traveler Rating 5

Tis the season to be jolly!

Dec 2nd, 2019

We had an amazing experience, No complaints, whatsoever. We had our Family Christmas lunch, but we decided to stay over night. The room, the staff the food, lunch and breakfast were so good, that we will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fairmont Montebello = Charming Log Cabin

Nov 29th, 2019

I stayed a few times at Fairmont Chateau Montebello in the past and I returned this year. I liked the hotel before despite aging rooms which was the main weakness of this property, but they have now renovated some rooms. I was happy to see the results of the renovations and I was even more satisfied with my stay than in the past. The strong point of this hotel is that it’s a large log cabin; the reception area with the high ceiling and giant fireplace are lovely, and even more so during Christmas time with decorations. This is far from a cookie-cutter hotel and you can expect an out of the ordinary experience which is what a Fairmont hotel is supposed to provide. The hotel sits on expansive grounds ideal for taking strolls in the forest or snowshoeing / cross-country skiing in the winter. My stay did not start on the right foot however. Normal check-in time at this hotel is 4pm which is quite late compared to most other hotels. I arrived 3:20pm and I was told our room was not ready. It seems like I did not get any kind of priority as Accor Platinum guest despite the fact that early check-in is a standard Platinum benefit, and 3:20pm was not exactly asking for the world. We waited at the reception area and at 4pm I asked again and our room was still not ready. They were apologetic about the situation but we got our room keys shortly after. I booked the entry level room and received a one-category upgrade to the equally small (20 sq meters) luxury room; this room type is for the renovated rooms. The last few times I stayed, I observed that the standard rooms were in great need of renovations so this was overdue and I can say they have done a good job with the new rooms. The biggest difference is the bathroom which is night and day compared to the previous bathroom and even nicer than the renovated bathroom at Fairmont Québec City or Fairmont Ottawa in part due to having a stand-alone shower, although the bathroom remains quite small like the rest of the room which is a negative which cannot be changed easily. The view from our room was nice – we could see the courtyard outside the restaurant and the river in the distance. During the night the room was somewhat warm even after moving heating down but at least we could open the windows for a bit of fresh air to quickly decrease the temperature in the room. I booked a rate including breakfast and the buffet is on par with other similar resort-style Fairmonts in the Québec province such as Mont Tremblant and Charlevoix. The choice of fruits was nice with several kinds of berries such as blackberries, blueberries, and strawberries, they even had lychees which is unusual for hotels in Canada. Two mornings out of three they had a freshly prepared salad, once was quinoa salad and the other morning was a kale salad and both were delicious, but one morning they did not have any which was disappointing. The smoked salmon was excellent and better than many other Fairmonts we have stayed in. The one weakness of this breakfast buffet is probably hot food because it did not vary from one day to the other much (if at all) and only included standard items such as scrambled eggs, bacon, sausages, and potatoes, in addition to the made-to-order egg station. The restaurant itself is beautiful, the main room having a ceiling on two floors plus the room at the far end of the restaurant which has large windows overlooking the river. One other strong point of this hotel is that it offers lots of activities for all ages, for example games in the basement of the hotel that you can use by purchasing tokens from a machine. Besides trekking and cross-country skiing mentioned above, there are dog sledding tours available, a curling ice rink, skating, a large indoor pool, a squash court, an inflatable dome with two indoors tennis courts, and a gym with plenty of equipment including 10-12 weight machines. All in all I think there are more activities offered than the closest cousin to this hotel which is possibly Fairmont Charlevoix (Manoir Richelieu). In other Fairmonts we have visited if you have a rate which includes free breakfast, then free means free, but not in Montebello. Here they get out of their way at check-in to inform guests that tip is not included with the free breakfast. Then in the morning at the buffet our server reminded us of this fact when handing us the bill. At check-out there was originally a mistake on my bill because they charged the entire cost of breakfast for one of our mornings only. After I informed them, they took the charge out but reminded me that they would not take tip out since it’s not included with free breakfast. Tip on a breakfast buffet is not a very material amount, so I think this hotel is not doing itself a favor because by trying to save maybe 10 CAD per night by not paying tip to staff themselves, they leave a nickel & dime kind of feeling to guests not up to par with a luxury hotel by repeatedly bringing up the tip issue. Service other than check-in time was excellent throughout our stay. In particular housekeeping was done well, exactly at the time we requested it, the room was very clean, and refills of amenities were generous. In the restaurant they addressed us by name starting with the second morning, the same cannot be said of other Fairmonts we have visited recently. Overall I enjoy this property because of the historical nature, the log cabin charming feeling, and the numerous activities available, and now even more so with renovated rooms. There are a few issues which make the property not perfect for example rooms are somewhat small and Platinum room upgrades not the most generous, but given the lack of competition in the area, I am certainly not picky and I can give them some slack. I love the location by the river and I will continue to come back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decorated for Christmas

Nov 25th, 2019

This log structure has a shabby elegance but delightful. The entrance to the spacious lobby is dominated by the enormous chimney reaching up through three floors. From the third floor can be seen the four wood burning fireplaces with comfy couches before them. Our twin bedded room on the third floor was roomy for this hotel. The beds are very comfortable. A kerug coffee pot, a kettle and refrigerator add to the convenience of rooms. The safe is easy to operate. Staff are pleasant and helpful. Sunday mornings, there is no breakfast available until the beginning of brunch at 11:30; reservations are necessary. This was probably our sixth visit to this hotel but the first time with a group of some 21 people. We were put at one long table for brunch with NO space between the chairs. I understand that 6 inches on either side should be allowed. The brunch costs $52.00, probably slightly lower for a group. We have never stayed for it as we are not overly enamored with buffets. This time, it was a disappointing way to end our week-end stay. A buffet involves getting up and down from your seat which was very difficult. It was even difficult while eating with the necessity of holding one's arms tight to your body. Our tour host should have been advised on booking, if there wasn't room for our group in this overcrowded dining area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Close to home but far away.

Nov 25th, 2019

This is a very rustic and stoic hotel. It has anything you would want and the quiet to enjoy the surroundings. The service is impeccable in every aspect of what you'd expect from such a high-end establishment. Your satisfaction is evident in the way you are treated here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Used to Pay Homage to the Past, Now it Seems Stuck in the Past

Nov 14th, 2019

We have stayed here several times over the past few years with our children. Love the area, so much outside adventure time as a family. It is very expensive for a small, tired, wooden cottage room...but we previously bought in to the history, atmosphere and great service. I think they are ACCOR Hotels for quite a while now but you still see "Fairmont" listed everywhere as well. We booked the exact same room as our last two stays (It is a suite with some fun play areas that the kids enjoy) but arrived to find they had given our room away. Our new room was smaller, same price. They are refurbishing a portion of rooms at a time...and not a moment too soon. The carpets are quite gross, the plumbing squeaks and our cold water tap actually produced hot water...as did the hot water tap...very odd. We did the breakfast buffet, again it was okay...it was not worth the cost though for two adults and two kids...there is nothing fun, new or exciting about the food experience. The kicker for me and our two boys has to be the "Games Room". Has anyone from Management been down to the kids area in the last 20 years? The same (rarely working) games from the eighties have been down there since I first visited thirty years ago...I am not kidding. Bubble hockey (broken), skeet ball (Broken), wack-a-mole (broken) and a couple brutal racing bike games. If you claim to be a fun, family destination invest a few thousand dollars and let the kids (okay, and Dad) have an actual arcade experience. Surely not too much to ask at $500 per night. TRIPADVISOR.COM USER 

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