Fairmont Le Château Montebello

392 Rue Notre-Dame | Montebello, CA J0V 1L0  [SEE MAP]Montebello, CA  [SEE ADDRESS]
Credit

Courtesy of Fairmont Le Château Montebello

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at the Fairmont Le Château Montebello

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Guest Reviews

TripAdvisor Traveler Rating 4

Weekend in comfort

Jul 22nd, 2019

Our entire family of 8 adults and 9 children spent a great time together at Château Montebello. We had a package that included breakfast and dinner. We ate at both the outside bbq and inside dinning room. With young children I would recommend the bbq. We found the inside service was slow so keeping the children happy became a challenge. For children over the age of 12 inside would be ok. We did have an issue with our meals sitting on a side table for 15 minutes before they were served to us. The pool was fun and if you have younger kids a cabana rental is wonderful....be sure to ask what your rental covers. We did not realize it also covered 6 free beverages ( both alcoholic and nonalcoholic). There are many activities available from cycling to paddle board and kayaking to tennis to a games room to of course great walks on the trails. Our rooms were spacious and very comfortable. The bathrobes for the children....infants to 9 year olds in our case , were adorable. Great day for a special event....but is is expensive...so that is why it is special. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Beautiful location and plenty of potential but DISAPPOINTING.

Jul 21st, 2019

My family of 4 recently stayed here hoping to take advantage of the amazing amenities included in this very unique beautiful place. Unfortunately for a Fairmont resort we were very disappointed. Everything but the indoor pool closed at 6:00pm. We couldn’t bike, kayak, play tennis, paddle board, swim outside or even sit around the pool, play basketball, or anything after 6:00pm. When we were sitting around the gorgeous fireplace at 9 pm were we told we could have our room service delivered there because the bar was closed. They sent a waiter who told us he wasn’t allowed. The bistro was very good but so understaffed it took forever for our table to be serviced and for our food to arrive. I felt badly for the staff because when they could give us service, on all fronts, it was great, but service was hard to get and the wait was so long we just abandoned our plans most of the time and moved on. Or went into town. I suspect that they are just very understaffed because the staff there was was excellent. I’m trying very hard to be fair because I know the brand is famed for service but it was really lacking here. Even the rooms left a lot to be desired for a high end resort. They were stuffy and smelled badly. The main door didn’t close with out a lot of effort and the windows didn’t open even after we asked and we assured they would be un stuck, The bedding was rough and the carpets kind of sticky. All in all a beautiful place that fell far below our expectations. We would have been happier camping. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Regional Convention

Jul 8th, 2019

Enjoyed my stay. Staff was just excellent. Fantastic location, very good accommodations. Best breakfast location of any hotel I have ever been staying at. The whole location is just marvelous, and being in a wooded location is just ferric. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Poor service in an otherwise pleasant setting

Jul 3rd, 2019

I wrote a full review on their website, but generally speaking this resort has great potential because of is setting and amenities. However, you will feel like an unwelcome distant relative who has overstayed their welcome upon arrival. Staff were very cold, and unhelpful in a lot of interactions. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A step back in time

Jul 3rd, 2019

This grand old bulding is spectacular set in extensive grounds that offer a wide range of activities such as walking, biking, and exploring te nearby Montebello village. Fabulously comfortable room, great staff and all you could want. TRIPADVISOR.COM USER 

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