Fairmont Mayakoba, Riviera Maya

Carretera Federal Cancun Km 298, Solidaridad | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]
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Courtesy of Fairmont Mayakoba, Riviera Maya

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at the Fairmont Mayakoba, Riviera Maya

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Guest Reviews

TripAdvisor Traveler Rating 5

Outstanding 7 day experience with my family

Feb 28th, 2020

The Fairmont Mayakoba was an absolute pleasure to visit. The location of the resort is absolutely beautiful and the beaches of the Riviera Maya were as magnificent as ever, but the outstanding level of service from the attentive and enthusiastic staff was what really set this place apart. Without exception, every member of the team was a real pleasure to work with and talk to. They all seemed to love their jobs and to love being there to help. The food was great and although there are only three main restaurants, they mitigate this with special foodie events that are fun and which vary the cuisine. I can't wait to return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

An Amazing Hotel With Superior Staff.

Feb 28th, 2020

This was our second year visiting the hotel and once again the experience was excellent. As large as the hotel may be almost every staff member knows your name and is always professional. The grounds are immaculate,the food is excellent and my kids love the place. This place is designed for children all outdoor activities are included in the price - no one is nickel and diming you while you are there. Penelope - the front desk manager was excellent at fixing a small issue that we had and putting our family vacation right back on track. My family and I love Heber, Hugo and Marco at the pool - they go out of their way to make us feel welcome and at home while we are far away from home. Jesus, Edgar and David at the La Laguna restaurant have made our morning breakfasts a pleasure. I can be sitting here naming names of the amazing staff all day. It's better for me just to say that if life allows it we will be back next year. My kids and I love it - what is not to love. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exquisite place

Feb 27th, 2020

I love, love, love this property. Excellent accommodations. Outstanding service. Special shout out to Alfonso of Bell Service Dept. All staff went above and beyond to assist in all of your needs. The casitas were heavenly. It is a large property with staff driving golf carts to take you where you wanted to go. Beautiful beach and pool areas (several pool areas including adult pools). Whether business or pleasure, this is an outstanding location. I would love to come back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fairmont Mayakoba in February

Feb 27th, 2020

Beaches were pristine, water was perfectly aqua, food was so fresh and amazing flavor. But that’s not the best part. Daniel Gonzalez was on call the whole time that he redefined the term “service”. Great job Daniel, we will be back to visit you again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Group wedding celebration - Daniel Gonzales

Feb 26th, 2020

This property is so stunning! My husband and I ate well, drank (VERY) well, played golf, went for walks, bike rides, dips in the ocean, and extreme chilled. We were visiting as part of a large group of ~40 people who traveled to celebrate the marriage of friends. Daniel was our butler during our stay and did an amazing job making sure that we were always taken care of. He understood the little things, which made the biggest difference. Other than Daniel, my favorite thing about this resort is probably the rooms. They are so spacious with a huge bed, giant tub, and great outdoor spaces that are perfect for sitting outside at any time of day listening to the sounds of the jungle. I can't wait to go back! TRIPADVISOR.COM USER 

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