Fiesta Americana Condesa Cancun

Boulevard Kukulkan Km 16.5 Zona Hotelera | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]
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Courtesy of Fiesta Americana Condesa Cancun

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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing for our group

Jul 14th, 2020

We just got back from a trip to FACC with 41 of our friends and family. Fiesta Americana knocked it out of the park! We were nervous about COVID restrictions, but the resort staff kept the property so clean and followed all safety protocols. They sanitized all rooms every day in full hazmat suits. I felt so safe and so did our friends/fam! The food was amazing and service was incredible Heraclio (Hercules) took care of our group by the pool all week! He was the best and we never went empty handed. Fernanda and Ana were amazing as well. They helped keep our group organized and made sure our guests were taken care of. Our friends are already planning their next trip back and so are we. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A/C problems

Jul 13th, 2020

This is our 6th visit to Cancun but our first to this resort. I am writing this review at 3am while here at this hotel. We are in a master suite and have a connecting regular ocean front room for the two older kiddos. Since the day we arrived, we’ve had a/c problems. Maintenance came up about 4 times and room still remained hot and humid. My husband has had to sleep in the connecting room with the kids and me and baby on the little sofa in the master suite living room. So basically paying extra for nothing. Tonight has been extra hot, floors and walls are all wet with condensation. I called front desk and guy says”Oh yes, we’re having a/c issues.” I had read other reviews about A/C but chose to ignore them, so just know that it definitely is an issue here! I will be asking for a different room in the morning, but we’ll see how that goes🤷🏻‍♀️. Other than this HUGE issue, the hotel, service, and food are good! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Once in a lifetime experience

Jul 12th, 2020

I traveled with my family to this hotel the first week of July during covid and we were completely impressed by everything. From the moment we landed at Cancun airport we were very warmly received by Costco Travel staff who took us to our hotel. Everyone at the hotel was following strict measures from lady at the counter to cleaning/kitchen/bar staff all wearing mask and plastic face cover. Hotel had several disinfecting crews cleaning all rooms. Hotel was at about 20% capacity but we had access to all pools, beach and restaurants so we had a very pleasant experience. Our kids joined the kids club multiple times which they loved, then after that we took them to the ice cream/crepe shop right next to kids club. Pool waiters were extremely kind like Miguel and Marco so as bar tenders and restaurant waiters. Highly recommended place. My kids said this has been the best vacation in their lives! The only thing closed was the gym and our room was very clean and incredible sea side view. Highly recommended! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Value - July 2020

Jul 12th, 2020

We just returned and had a great family vacation. The value was GREAT (especially with COVID19 pricing). Pros: Great service from staff, nice/clean room, very good lunch offered, fully stocked frig in suite, large pools, splash park/slides for kids, top shelf alcoholic drinks, loved the crape/ice cream bar, singing/dancing entertainment was enjoyable, The ocean on sunny days is BEAUTIFUL ... bright blue hues, Spa prices were excellent and massages were great, It was a long day, but we enjoyed our excursion to Xel-Ha (a natural water park built around a crystal clear river flowing into the sea. Cons: Food options were limited (COVID19), Of the limited evening dinner options, some nights dinner was not very good (example beef was so tough it was difficult to cut with knife), Breakfast was okay, We booked an ocean front room but the balcony was standing room only (other rooms did have balconies with sitting areas), Most of the resort is NOT air conditioned, so hard to cool off unless you are in the pool/your suite/buffet restaurant/gift shop, Our room air conditioning had trouble keeping up with July Mexican heat (but cooled the room enough to sleep comfortably) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

AMAZING!

Jul 12th, 2020

This was our 2nd time at this resort and it was hands down amazing again! Rooms are clean and comfortable, food is great with a good variety of choices, the beach and water are gorgeous and the service is phenomenal! Traveling during this pandemic, I wasn't sure what to expect...well I must say their COVID practices at the resort are better than most places in the US. All employees wear masks and face shields. Temperature checks daily. Hand sanitizer is located all over the resort. It made us feel very comfortable the whole time we were there. Guests do not have to wear masks except for check in and during breakfast when walking up to the buffet (which they serve you, you just pick what u want). A HUGE thank you to the entire staff especially Karen at the front desk, Alajandro, Isidrio, and especially Jose for taking care of us every day at the pool! Jose goes above and beyond (just like our first trip) and he truly makes our vacation wonderful!! We cant wait for our next trip there! TRIPADVISOR.COM USER 

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