Fiesta Americana Grand Chapultepec

Avenida Calzada General Mariano Escobedo 756 Colonia Anzures | Mexico City 11590  [SEE MAP]Mexico City  [SEE ADDRESS]
Credit

Courtesy of Fiesta Americana Grand Chapultepec

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at the Fiesta Americana Grand Chapultepec

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Guest Reviews

TripAdvisor Traveler Rating 2

Good location and nice room; not very accommodating staff.

Apr 22nd, 2020

My wife and I visited Mexico City this last February and stayed in this hotel for 4 nights. Although I asked for a top floor a couple of weeks prior to my arrival I was placed on a third floor room, even after insisting on a higher floor on my arrival (there is construction on the bottom floors of this hotel and pretty loud hammering heard when you enter it). Although they promised that we would not hear anything and that we would be moved higher the next day, those promises never realized. At 8AM you can hear the knocking of the workers, which woke us up every day. Although the location is great, the room very comfortable and the dining room on one of the top floors has a nice view of the Chapultepec park, I felt that the staff had no intention to accommodate us (I suppose because the room was already paid for) and that left us with a sour feeling about this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel under construction

Mar 4th, 2020

Was desperate to get a good lie-in, very early in the morning though started hearing thudding, rang the reception, apparently they are doing construction work. What is the point of a nice hotel if you can’t sleep well in it? And why did they put me on 10th floor if doing construction just above me? And why didnt they let me know and ask if i had a preference to be lower down where i would not hear it? When i rang reception they said: we wanted you to have a nice view. Incidentally the view from the room was of a carpark. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel under Construction/ Poor Service/ Staff Dishonest

Feb 18th, 2020

Avoid this property at all cost. The entire hotel is under construction and the staff denies it while you hear the hammer all day in the lobby. The entire staff promises you things to make you temporary happy but never delivers on their promises. I stayed here 6 nights for a work trip. Every day they made up another excuse. The lies come from the bottom to the top. when you complain they laugh about you behind your back. The entire staff is trained to lie. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Rooms

Feb 14th, 2020

Nice Rooms Very confortable and spacious! The location of this hotel is great, lot of things on walking distance. The only thing I didnt like, is that the bar was lonely, quiet and with too much light. But there are other places to hang out in the area! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family holiday

Jan 14th, 2020

Excellent location. The staff in the reception area was not very helpful. However the staff in the Concierge area was extremly helpful and friendly. The staff in the dining area was as well very friendly and helpful. We only had breakfast at the hotel whhich was very good and excellent service. The rooms in the floor for Fiesta Rewards members are gorgeous. Very spacious and beautifully decorated with beautiful views overlooking the Chapultepec Park and Chapultepec Castle. Very clean with very good amenities. Very recommendable and affordable. TRIPADVISOR.COM USER 

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