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at the Fiesta Americana Villas Cancun
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Relaxing and pampered.
Oct 11th, 2020
We had a great week at Fiesta Americana Cancun Villas! The entire staff went above and beyond to create a safe environment for enjoying a vacation during the pandemic. From my first conversation with Abraham before we left home, to meeting us at the door on arrival, he was always making sure our needs were met. We appreciate him so much. I must eat gluten free, and the chefs were outstanding in preparing a variety of delicious meals for me. Thanks to Miguel, Santor and Sophia for "keeping an eye on me" and making sure I had great gluten free meals. And a special thanks to Omar who made the greatest Mole Chicken! Jose makes fabulous margaritas at the beach, and we had exceptional beach service from Matias and Rafaela with whom we became friends. Roy, the pool aerobics and other activities were a joy to have each day, and your energy is infectious! Having La Palapa restaurant at the pool/beach open so many hours, and the beach snacks being served until late evening, made for a very relaxing full day. We enjoyed the beach all day and as we watched the sun go down, we could order snacks or dinner without ever leaving our chairs. It truly was relaxing and pampering! TRIPADVISOR.COM USER
Must visit the spa!!
Oct 4th, 2020
The three of us each had an amazing massage by Jaqueline, Mayra and Karla!! It was just what the doctor ordered in the middle of our sun and sand time!! We highly recommend any of these lovely ladies! TRIPADVISOR.COM USER
Rodrigo, the hotel entertainer, is the best employee!
Sep 20th, 2020
The hotel entertainer was so special and lovely to talk to. He definitely made our trip even better. The hotel itself was also super clean and had the best sunsets. We will definitely be coming back!! TRIPADVISOR.COM USER
Horror holiday - this property does not have personnel nor equipment to attend first aid
Sep 16th, 2020
Be careful if you are planning to stay at his property. On September 8th we lost my uncle. He passed away at the beach as the hotel doesnt have trained staff nor first aid equipment that by law they are supposed to have. Besides their emergency entrance was blocked by cars so this delayed even longer the arrival of the ambulance to where my uncle was lying. After this horrible event, we could evidence that nothing changed, the emergency entrance was still blocked. Remember that accidents can happen to anyone, young and old and first aid does not warn us! Last week we lost my uncle, I share our story because we want to make sure no one else has to suffer of a similar situation. TRIPADVISOR.COM USER
Vacation during Covid-19
Aug 12th, 2020
Thank you so much FAVC for our trip. I was a little concerned traveling during these times but the level of sanitation at this resort was top notch. From our transportation sanitizing our bags, temperature checks at the entrance of the resort, sanitation stations available throughout the property and every staff member was wearing both a face mask as well as a face shield...I never felt uncomfortable. Our concierge Edwel was so pleasant to work with and made us feel at home the entire trip. He is very passionate about his job and it shows. Once we arrived to our room it was perfect FAVC condition as always. Our time was spent mostly at the pool and beach. There were lost of activities available for our family (aerobics in water, yoga, basketball, soccer games, basketball and bingo to name a few). We enjoyed the cabana by the pool one day where Wendy was our waitress. Let me tell you about Wendy...find her! She was very fun to talk to and made our stay that much better. She was also our waitress at La Palapa and she remembered us and our room number which was pretty amazing to me. Working along side of her was Marco, Gaudencio, Antonio, and Francisco which were all very attentive and a pleasure to be around also. We enjoyed drinks at the lobby bar one night where we met Jose. Jose makes the best mojito I have ever had! He even made us a special shot called a bumblebee that was pretty delicious. Thank you Jose for a great night with good conversations! La Bodega, an on-site steakhouse, was very nice. The portions were more than adequate for the price and even the Executive Chef Abisais came out to greet us and speak with us about our meals. The room is and open grill concept with an upscale feel. Lastly I would like the thank Mayra for an amazing massage treatment at their spa. She did an AMAZING job!!! I almost booked another massage before leaving that is how magical her work is! Thank you to all that made our stay so amazing. We have been coming to this resort for many years and it continues to improve everytime we come back, very impressive. TRIPADVISOR.COM USER
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