Fontainebleau Miami Beach

4441 Collins Avenue | Miami Beach, FL 33140-3227  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Courtesy of Fontainebleau Miami Beach

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at the Fontainebleau Miami Beach

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Guest Reviews

TripAdvisor Traveler Rating 1

Terrible Customer Service with Booking

Apr 20th, 2019

Booking direct with the hotel is a waste of energy. I booked direct with the hotel, because you usually get better service than when booked through a 3rd party travel company. Two options to book a weekend trip with friends (Prepay and save) or (Summer Paradise). Both were exactly the same price at the time, and both options are still available. We have a large group of people coming to Miami for the weekend and intended to split several rooms. The friend I intended to split the room with also booked a room and now we have two rooms. The non-cancellation option was selected by mistake, and now we have more rooms than we need and the hotel will not help us refund one room because it "against policy". I called two onsite staff members, and both were rude and unhelpful, which is no shock after I read other guest reviews. Working direct with this hotel is a waste of time. If you intend to stay here book with a 3rd party travel company who cares about customer service and wants your business. Its always exciting to know how unhelpful a hotel can be before you start your trip. Most reviews online show long lines, slow customer service, and unfriendly and unhelpful staff which is no surprise with my experience. We will be spending as little time and money as we can at this establishment on our trip, and I would suggest avoiding booking direct with Fountainebleau in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service!

Apr 20th, 2019

Beautiful hotel with great service, friendly staff and excellent food! Our room was very clean and comfortable. When I was walking back with my husband from the beach through the lobby, I almost slipped on some spilled liquid. Within seconds, 2 staff members of the hotel were right by my side, making sure I was ok. They called for someone to clean up the floor immediately. We were so impressed with their care and quick response! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great beach service, despite the app ordering

Apr 20th, 2019

Using the app to order on the beach is painful. Barely works and drinks took up to an hour to come. None the less, our server was super nice and madd our day enjoyable. Thank you Christian Felipe!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great hotel but avoid Fridays

Apr 20th, 2019

The hotel is unreal. Great beach and pool. The food is pricey but very good. I would avoid going on Fridays. I might have caught it on a bad weekend. The place was crawling with drunken office partiers. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible experience

Apr 20th, 2019

This was our second stay at the hotel. Our first time was 3 years ago and we had an overall pleasant experience. It seems as though things have really gone downhill since we were last here. The hallway of our floor smelled dirty, and our room was dingy with stains, spills, stained sheets, and cracked tiles in the bathroom. The air conditioning was weak and the fridge kept things room temperature. Our towels at the pool were stained and tattered. We waited over 25 minutes for elevators with our two very heavy bags when checking out. Only 2 elevators stopped at our floor while we waited that whole time but were already full of people. After waiting close to 30 minutes we had no choice but to walk down 15 flights of stairs with our very heavy bags. It’s outrageous that they charge over $500 a night for this run down, sub par hotel. TRIPADVISOR.COM USER