Fontecruz Lisboa, Autograph Collection

Avenida da Liberdade, 138-142 | Lisbon 1250-001  [SEE MAP]Lisbon  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Not a Marriott Hotel. Crap. 2 star subpar hotel.

Sep 20th, 2020

If you know what luxury is or what 5 star hotels are, this is totally not that. This is not a Marriott run hotel, it is run by some small minded chain from Spain called Fontecruz, and lack of global standards are visible everywhere you look. I would recommend this hotel if you are from the country side and have never experienced a decent hotel service in a major city. Makes Lisbon look really bad. There are great shops and amazing restaurants nearby. This hotel is a waste of real estate. Probably some rich Spanish guy who is rich from his family wanted to pretend to have a hotel outside of Spain to make his small chain look international it shows that mindset. Ok. Why such a bad rating. 1- really dark rooms and decor. And I don’t trust the cleanliness. 2- cheap renovation. 3- the walls don’t block the sound. Their website says soundproof. False advertising. You can hear the loud Spanish people next door yelling and waking up early and walking, heels from upstairs, and noise from downstairs. Terrible. They can also hear you I am sure. 4- the shower has the cheapest hans grohe shower head possible with no thermostat!! So you burn yourself with hot water as you try to regulate. They saved 30 dollars! Woo hoo! 5- small water bottle not enough water for 1 person. But it is a nice looking bottle! Makes the Spanish owner happy when he visits. 6- in the shower, the towel holder is not fixed to the walls, it falls on you when the towels are top heavy! 7- not enough lighting. 8- the rooms were not ready at checkin time of 3. They asked me to come back. I did, and still not ready. I had to come back at 6!! 9- you have to reserve a slot for breakfast. Ok. Then when you arrive it’s really substandard service. The breakfast was tasty and good though. But we told them the 2nd person in another room was not gonna have breakfast, they still prepared it. Wasted food. Coffee was bad. 10- they tried to charge a cancellation penalty when I checked out early as the hotel is unbearable. It looks like from the other comments they have dishonest billing practices. So let’s warn everyone on this. From check-in to check-out terrible hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Convincing

Aug 8th, 2020

Boutique hotel at a main street, but quiet. Comfortable, relaxing, a bit dark but excellent service. Great breakfast but limited to 30 min which is clearly too short. As the Hotel wasn’t busy at all sufficient time to enjoy breakfast at the cosy backyard garden. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent, central location for a one night visit to Lisbon!

Jul 17th, 2020

I stayed at the Fontecruz in January 2020 on a quick trip from Barcelona to see Madonna in concert. The concert was ultimately canceled the night of the performance, but this hotel was a highlight of an all too short trip to the beautiful city of Lisbon. The Fontecruz is exceptionally well located near everything you would want to walk to. There's also a nice metro to take you a little further out if you want to explore. For a one-night stay, it was the perfect location for a brief exploration. The staff at the front desk was incredibly friendly and kind. Check-in was easy and the room was large and well stocked - very comfortable! Breakfast was included in the rate I booked and was pretty good, although coming later in the morning meant some of the food had been sitting around for a while since it was not that busy. There are fantastic bars and restaurants within easy walking distance of the hotel so be sure to explore the surroundings. Would definitely stay here again and hope to make another trip to Portugal to explore this wonderful country. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent hotel with spacious rooms and amenities

May 12th, 2020

Great choice of business hotel close to everything. Stayed a week for business meetings. The restaurant is great and valet and house keeping service was specially good. A great choice of business hotels in Lisbon. Can walk to most transit places. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing place

Apr 26th, 2020

Absolutely amazing place with perfect staff . Ideal location for both tourist and business purposes. Located close to the historic center of Lisbon, is right next to branded shops with luxury products. Rooms tastefully decorated, very original. If you like unique places, this extraordinary hotel is for you TRIPADVISOR.COM USER 

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