Four Points by Sheraton Bolzano

Via Bruno Buozzi 35 | Bolzano, BZ 39100  [SEE MAP]Bolzano, BZ  [SEE ADDRESS]

Courtesy of Four Points by Sheraton Bolzano

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Guest Reviews

TripAdvisor Traveler Rating 4


May 4th, 2019

My second time in this hotel and it's as nice as I remember it. Large modern rooms with big bathroom and tip top clean. Great breakfast good coffee and what makes it so great...the staff. You get in good mood when you enter the restaurant, kind good morning wishes and after a while our waitress she come and ask if everything is ok.. Great swimming pool and spa, also sauna and good Steam room. Hotel is little bit outside of city's center next to Bolzano Messe... I really can recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Substandard hotel with questionable behaviour

Apr 30th, 2019

This hotel is located very near the highway exit Bolzano Sud. My checkin was unpleasant. Being a SPG platinum member (now Marriott) I would have been entitled to a room upgrade to the highest available room standard. The lady at front desk did not bother to follow the rules, instead she mislead me regarding the given (small) room upgrade. Arrived on the room I double checked and found that I was denied executive suite room although it was available. The executive rooms have free breakfast in executive lounge which is now not accessible for me in a low standard "classic" room. This is since many years the very first time that an SPG hotel (so called "Marriott") denies executive floor and executive lounge. On the room no any welcome gift, not even some fruits or sweets, not even a welcome drink. Bottled water only 2. SPG Platinum appreciation is definitely underdeveloped here. The room 314 otherwise is big but not a suite (as claimed), it is nothing else than a large room. The furniture in ok condition but not beautiful or special, it feels and looks very cheap, poor in design and all in all definitely substandard for a Four Points Hotel. There is a safe box but too small in size. The bed far too soft for me. At least there is a large flat tv with Aljazeera English and CNN International channel. Upon complaining about the room upgrade on the phone, the front desk offered to let me change the room but it was too late in the night and there was no point in getting out of bed, pack again and change the room. I feel tricked and mislead at checkin and this is not a behaviour I accept from any front desk personnel. If you are used to good service and to SPG level of special appreciation as a regular customer do not look for it in this place! I can see no striving for giving the guest a memorable experience. I do not recommended this hotel for SPG members as it is, internationally compared, definitely substandard. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Up to standard

Mar 10th, 2019

That’s more like it, a Sheraton that holds up the reputation of the brand. The design is not the latest but it’s it’s classy and professional. Good staff, lovely breakfast and large rooms. Not bad value for money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Staff tried to give me an older, run-down room

Jan 3rd, 2019

The first room I received was even worse than a motel room - old and outdated, cheap wooden furniture, and a horrible smell. Not even close to what's pictured on their website or on Agoda. I had to complain to staff to switch my room, and even the nicer room wasn't worth the rate. Staff unhappily asked me if I used the restroom or touched anything in the first room so they could avoid cleaning it again. I've received better service in 2-star hotels - this is "Sheraton" in name only. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good property and services

Dec 30th, 2018

If you are happen to be in town, I would strongly recommend you to stay at this hotel. Once when you get into the lobby, you will be impress with a very nice and fabulous restaurant on the left. It is so big and the food here is really good. The hotel staffs are so nice and so helpful. Although the elevator is a little bit small, but the room is very good size. The big bed is so comfortable to sleep on it. Big Flat screen tv is a very nice touch indeed. The WIFI signal is really good through out the premise. There is also a swimming pool on the 7th floor. I like this hotel. TRIPADVISOR.COM USER