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at the Four Points by Sheraton Charlotte - Pineville
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NASTY SERVICE LACK LUSTER
Oct 19th, 2020
Not the quality that you would expect. Car broke down in Georgia and after many hours was towed to Charlotte N.C. Checked into this hotel and it was a disaster. From the start, the first flush of the toilet and it over flowed. Person was hesitate to move me to another room. The hotel was very empty. Later guest were outside fussing, cursing and in a very loud argument that i called to report it. What few guest was there, some kids were loud. Due to car broken down and could not be fixed until today 10/19/2020 i was up early to get ready to go to the repair shop and was treated by a very rude and nasty person at the front desk that treated me like i was not a guest asking question to me about what was i doing in the hotel and it insulted me. Coffee was terrible and this was not a good stay at all. I would never ever stay again. With being 700 miles from home and treated badly. TRIPADVISOR.COM USER
Sep 7th, 2020
Hotel full of cockroaches. I came to this hotel for second time. For my first visit two days stay I had no chair in the room to sit. For my second visit I had two cockroaches running across the room while watching TV. I couldn’t fall a sleep after visit of cockroaches!!! TRIPADVISOR.COM USER
Nice Enough for One Night
Aug 2nd, 2020
We usually overnight in Rock Hill when we’re on our way north from our home in Florida; however, this was the first time we stayed at this particular hotel. It was nice but due to Covid-19 many amenities were unavailable, such as the fitness room, housekeeping, bar, business center, and pool. I only include this information so people know what Marriott is trying to do to combat the virus, and what to expect if you stay here in the near future. Our room was fine. Since we were only there for one night we never planned on using the facilities for anything other than a place to sleep. We paid points because it was comparatively cheaper than the $89 posted on the Marriott website (and I thought that was a decent price). It's worth noting that when we arrived to check in, the front desk clerk was on the phone offering a room for $55. In the future I'll definitely call the hotel before booking online! As with any Marriott hotel, the bed and pillows were comfortable and the bathroom was large enough for 2 people. There were enough outlets to charge all of our electronics, which is always a concern to us. Breakfast was disappointing. They offered it as grab-and-go so you can eat in your room (dining area was closed), but choices were slim. They had cold scrambled eggs and bacon (no sausage); fruit juice (orange, apple, and cranberry) but no milk; regular coffee (but no decaf). An employee served us and the portions were pretty small. Honestly, I understand not making a lot of food, but really, there should be more choices. Fresh fruit (apple, banana, orange) would have been nice; even pre-packaged fruit cups would have been acceptable. We plan on staying here again on future trips as we believe much of what made it “average” was due to the pandemic. TRIPADVISOR.COM USER
Feb 28th, 2020
We had a group stay here as we held an event in Charlotte . The staff was exceptional and helpful, even as one person left an article of clothing behind and they personally reached out to us! This was our second time to use this hotel and its been great! Thankful for the great experiences and service we’ve received. Highly recommended TRIPADVISOR.COM USER
Great convenient place to stay near Charlotte
Feb 17th, 2020
We have stayed here twice. We stayed last May to go to Carowinds. We also stayed about 2 years ago to go to a graduation of a niece. The room was nice and roomy and had been renovated last spring. I can't say enough good things about the staff, from the front desk, the bartender, the kitchen, to the front desk manager. Great customer service, and so friendly! The breakfast buffet has fresh tasty food, with ample choices. The property is priced so that it is a great value. The location couldn't be better to go to Carowinds, and it was cheaper to take Uber from there than to pay to park a car. Love this place and staff, staying there is like going home. Hope we return sometime soon! TRIPADVISOR.COM USER
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