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at the Four Points by Sheraton Juneau
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Expensive and Lacking
Sep 1st, 2020
The king room was advertised as a luxury king but was reminiscent of a cheap Motel 6 at a spa price. It lacked amenities and was not very clean. No air conditioning and room was stuffy even with open window and fan. Having pre-checked a few days prior to see if attached restaurant/bar was open, were told it was but once there it was closed up tight. Very inconvenient. At least it was close to some good restaurants. TRIPADVISOR.COM USER
5 star experience
Jul 25th, 2020
Conveniently located in the heart of Juneau. We were able to walk to dinner every single night. The Fjord Adventure tour was literally across the street from the hotel. The staff was very helpful. The rooms were clean. TRIPADVISOR.COM USER
Excellent Service and Care
May 23rd, 2020
I stayed at FourPoints in Juneau during SE Regional basketball tournament. This was the first week of COVID 19. The front desk staff was excellent. The rooms were spotless and beds were comfortable. It was quiet and peaceful - especially at night which was great. The restaurant was excellent and the service was great! I was able to get all my needs met AND get a room extension when flights got switched up. I would highly recommend this hotel to others!! TRIPADVISOR.COM USER
Friendly and Comfortable
Mar 5th, 2020
Most friendly and comfortable place to stay. My husband raves about the pillows and bed. We were warmly welcomed from the front desk to cleaning staff. They were all accommodating! Then if your a avid walker the waterfront and mountains are a step away. I look forward to staying here again. A true example of Alaskan Hospitality! TRIPADVISOR.COM USER
Milena is Awesome
Feb 22nd, 2020
I come to juneau on a regular basis for business and always stay at the 4 Points. My last several trips I have been greeted by an awesome lady named Milena. She always greets me with a huge smile and always takes care of me quickly. She has helped me numerous times finding things around Juneau and making recommendations. She is always on spot and never steers me wrong on where to visit in town or for making great recommendations for dinner. She is no doubt the most friendly front desk person at the 4 Points in Juneau. The others are friendly but it seems a little fake, but not this lady. When you ask her questions, she is fully engaged in what you are saying. She responds with a huge smile and energy that just makes you feel good. Plus she is very interesting and knows a lot about the travel industry. Juneau 4 Points is lucky to have this lady!!! Thank you Milena for all of your help, your warm glowing smile and for always helping me out whenever I ask. This is a lady you like from the first time you meet her!! Keep her 4 Points, she is awesome!! Victor TRIPADVISOR.COM USER
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