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at the Four Points by Sheraton Knoxville Cumberland House Hotel
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2 night stay
Dec 15th, 2019
We stayed here 2 nights with other friends for the Memphis/TN basketball game. The hotel was very clean and everyone was friendly and helpful. We would definitely stay here again! Bed was nice and soft with fluffy pillows and housekeeping was good. Only down side was the hotel bar closed at 9:00 pm on Saturday night. TRIPADVISOR.COM USER
It's fine but needs upgrades
Dec 2nd, 2019
I stay here frequently as it is one of the few on my employer's approved list. It's fine but that's about it. It is currently moving to from a Sheraton to a Hilton. Right now, it's in between so all the things with "Sheraton" on it have been removed - no info in room, no pens or writing pad and no toiletries other than those on the shower wall and a bar of soap. Even the room keys are blank plastic. This place could really stand a makeover. It's generally been clean but I've haven't looked too closely as I don't always want to know. The HVAC is terrible - super loud and in the summer it sweats all over the floor. The restaurant was closed for some reason the night I was there but it appeared to be open the next morning. It's a last resort kind of place. Bar food, limited beer, and bad grocery store wine. I've generally found the staff to be nice but kind of clueless. The location is great if you're headed to a game or otherwise need to be on campus. It's also walking distance to Market Square. Pro tip: if you are there on the weekend, get a room on the White Avenue side. Other side has a party house next to it and they party into the wee hours. TRIPADVISOR.COM USER
Nov 17th, 2019
Noisy HVAC Lacks modernization Limited staff More like an apartment complex Very cramp rooms No highly motivated staff Smelled very moldy Won't return Did not enjoy Service is very bad worker with attitudes TRIPADVISOR.COM USER
Four Points by Sheraton Knoxville
Nov 15th, 2019
I stayed here on a trip for work. My mattress had horrible stains on it that you could see through the sheets. It was absolutely gross. The room just wasn't clean at all. One of my coworkers had a hotel room here also. Her heat wouldn't work and when she went downstairs to tell them they asked her if she had tried jiggling it. She said no and asked for another room. TRIPADVISOR.COM USER
Nov 9th, 2019
Older hotel, room was good. Walls were thin you could here all the sounds. Gym was just weights with 2 bikes and running machines. Location was good,it was close to downtown. Breakfast was good included All Marriot are going to soap dispenser, they are to high up for the older people. This could be a problem TRIPADVISOR.COM USER
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