Four Points by Sheraton Richmond

9901 Midlothian Tpke | Richmond, VA 23235-4813  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Courtesy of Four Points by Sheraton Richmond

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Guest Reviews

TripAdvisor Traveler Rating 3

Glad we found it!

Feb 21st, 2020

We were traveling after dark, due to a road detour, and were glad when we observed the Sheraton in the distance. The room was nice, the bed comfy, and we had quiet neighbors. There is a restaurant in the hotel-that is why we gave the rating we did. They had one waitress and quite a few customers. We had to wait to have our order taken, and the wait for the food was 28 minutes! The food wasn't bad it was just very average. We had hoped to eat breakfast there before we got back on the road but opted for a McDonalds instead. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Many to improve or lose to competitions

Feb 16th, 2020

We come in a block reservation for a famous soccer tournament. We spent second night here now and we will stay until tomorrow as we will play the Final tomorrow. First, we feel good about the property as look quite maintained. Then, we found some dusty corner in the elevators and in the rooms. Minor problems. Second, I believed the personnel is trying but they could do better. For example, we stay for 3 nights but they gave us 3 “Group Breakfast” coupons supposed to be 9 because the restaurant told us one for one person not for a group. They corrected it. Third, until 5pm the first day, no room cleaning. We call twice and then they finally come at 5:40pm. We left the room at 7am....and we come back at 4:40pm. Today the same, they come around 2:30pm but they told us the housekeeping eventually will come. They should have tell us “Pardon, we check with the schedule...etc” instead of educate a seasoned traveler like us. The restaurant staff mostly friendly but the guy working there this morning is mean. We explained to him the Group Breakfast coupon and while we are going to get more coupon, he put out a bill saying if not having more coupon, we have to pay it. So rough... Retrain you worker, please! Manager. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Jashon and Samo

Jan 20th, 2020

They took great care of us every morning when we had breakfast. They were very attentive throughout our whole trip and always had a positive attitude. They showed that they truly cared about the quality of our stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay!

Jan 20th, 2020

Jashon and Samo were great hotel employees and they made our stay very pleasant. I had a great time and they served an excellent breakfast. They had a great attitude at working and it made my day in Richmond better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Exceptional breakfast server

Jan 11th, 2020

We stay at this property on a regular basis, it is a good property in a convenient location. On our most recent stay the breakfast server was Jashon. He is exceptionally good. Not only did he provide great service, he has almost a stand up comedy routine to accompany it. His light banter and friendly smile makes a great start to the day. TRIPADVISOR.COM USER 

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