Four Points by Sheraton Richmond

9901 Midlothian Tpke | Richmond, VA 23235-4813  [SEE MAP]Richmond, VA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Rich Carlton service and smiles at four points

Jul 29th, 2020

Since our daughter decided to go to University of Richmond, we have been frequent visitors at this hotel. Each time we visit we are reminded about how top-notch the people, the cleanliness, the facility and staff are to their guest. Mark Cahal at the front desk greeted us each evening with a smile, some conversation, and some water bottles to take to our room. Jashon was our waiter each morning for breakfast and was a joy to see his smiles as we approached the restaurant. Although, they don’t have the hot and cold buffet anymore which was always a treat. They still have a cook to order breakfast that is prepared very carefully. The eggs and bacon were absolutely the best each morning and the fresh fruit was not out of a can. They have recently upgraded their video and TV selection and made it much easier to navigate and more relevant. They were just opening the hotel after the virus shut down when we arrived. The staff was well trained and all of the cleaning and social distancing is being practiced. We will continue to go back to the location because the people there care and make their guests feel like they are staying at the Ritz Carlton. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Glad we found it!

Feb 21st, 2020

We were traveling after dark, due to a road detour, and were glad when we observed the Sheraton in the distance. The room was nice, the bed comfy, and we had quiet neighbors. There is a restaurant in the hotel-that is why we gave the rating we did. They had one waitress and quite a few customers. We had to wait to have our order taken, and the wait for the food was 28 minutes! The food wasn't bad it was just very average. We had hoped to eat breakfast there before we got back on the road but opted for a McDonalds instead. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Many to improve or lose to competitions

Feb 16th, 2020

We come in a block reservation for a famous soccer tournament. We spent second night here now and we will stay until tomorrow as we will play the Final tomorrow. First, we feel good about the property as look quite maintained. Then, we found some dusty corner in the elevators and in the rooms. Minor problems. Second, I believed the personnel is trying but they could do better. For example, we stay for 3 nights but they gave us 3 “Group Breakfast” coupons supposed to be 9 because the restaurant told us one for one person not for a group. They corrected it. Third, until 5pm the first day, no room cleaning. We call twice and then they finally come at 5:40pm. We left the room at 7am....and we come back at 4:40pm. Today the same, they come around 2:30pm but they told us the housekeeping eventually will come. They should have tell us “Pardon, we check with the schedule...etc” instead of educate a seasoned traveler like us. The restaurant staff mostly friendly but the guy working there this morning is mean. We explained to him the Group Breakfast coupon and while we are going to get more coupon, he put out a bill saying if not having more coupon, we have to pay it. So rough... Retrain you worker, please! Manager. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Jashon and Samo

Jan 20th, 2020

They took great care of us every morning when we had breakfast. They were very attentive throughout our whole trip and always had a positive attitude. They showed that they truly cared about the quality of our stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Stay!

Jan 20th, 2020

Jashon and Samo were great hotel employees and they made our stay very pleasant. I had a great time and they served an excellent breakfast. They had a great attitude at working and it made my day in Richmond better. TRIPADVISOR.COM USER 

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