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at the Four Seasons Hotel Houston
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Don’t do it
Jul 31st, 2020
Booked Four Seasons @ approx $400/nite ‘pool view’ room for anniversary trip. Granted, this is the time of COVID-19, but I never could have imagined how lousy service and food could be. First the pool view was nothing more than a roof view (pic attached). The check-in fellow assured us this room was in the newly remodeled section. He also tells us to enjoy the pool since the pool bar and cafe are open. We head to the pool, and the first thing I notice is how worn and dirty the pool area is. We are the only people there. We decide to order a couple of drinks - $25 plastic cup of Moët Champagne and a $9 can of corona beer, except there is no wait staff to be found. No phone to call for one. So back to the room we trudge to order two poolside drinks. The waiter appears and apologizes that he is in a training class. I applaud 4 seasons for training their staff, but not when I’m paying this kind of rate. The drinks arrive, and the champagne is seriously flat. But the young man is back to training. We ordered popcorn and a couple of room service cokes to watch a movie - the popcorn and cokes show up- no ice or glasses. There seemed to be construction going on somewhere upstairs with random tapping until 2:30am. 7:00am room service breakfasts (2 American breakfasts with 2 coffees $50 without service) arrive at 7:15, no call and no toast. The Waffle House does a better job at better prices and service. So...I’ve had great experiences at the old Olympic Four Seasons in Seattle, the George V, Four Seasons Maui, Dallas and Atlanta, but Houston is nowhere in that class, sadly. Next time we’ll stay at the Post Oak or a Hilton. It has to be better than this. TRIPADVISOR.COM USER
Very Nice Hotel
Jul 29th, 2020
We really enjoyed our stay at Four Seasons Houston. Our room and bathroom were attractive and very comfortable, although not as elaborate as other Four Seasons we've stayed at. A lot of Covid-prevention measures were taken, such as temperature check upon entry, and room service food being delivered in disposable containers, but regardless, service was as attentive and caring as you'd expect from a Four Seasons. My son and I had a great time at the pool. Again, nothing elaborate (it is on a roof in downtown Houston, after all), but it was attractively designed, well maintained and spacious, as was the attached hot tub. From now on this will be our go-to hotel whenever we are spending the night in Houston. TRIPADVISOR.COM USER
Amazing Service and Guest Experience
Jul 5th, 2020
Supremely impressive. A hotel-room connoisseur for whom a nice room is worth half the vacation, I have fairly high expectations when it comes to hotels, and this hotel exceeded them all. To start, safety and cleanliness standards were followed impeccably. My partner and I felt very safe staying there in the midst of the Covid-19 pandemic. Although most amenities were closed, the pool, pool bar, and room service continued operation, which made our stay very enjoyable. The food was delicious. The absolute best thing, however, was the app. It is a high-quality product, through which you can personalize your stay, like mattress firmness and pillows, order towels and other items to the room, and order food. You can also chat the concierge who will respond promptly and politely to any request. I am thoroughly impressed by the service and the commitment to quality guest experience at this hotel. TRIPADVISOR.COM USER
Awesome 1st Anniversary !!!
Jun 27th, 2020
My wife and I just celebrated our very 1st Anniversary. Since our original plans were cancelled by COVID-19 what better alternate plan than to stay where we stayed on our wedding night exactly 1 year ago before departing next day to our honeymoon ! We want to thank Nelli P and the entire staff of The Four Seasons for making us feel so special and taking great care of us ! You all made us feel like Royalty as well as feel safe with all of the necessary social distancing, disinfecting, temperature taking, mask wearing, etc. Four Seasons is truly the Elite Best of The Best ! TRIPADVISOR.COM USER
Average accomodations for a lot of price
Jun 15th, 2020
In general, our stay was average. I was expecting a bit more for our anniversary and from such a prestigious name. I understand the situation with Covid creates a lot of concern for a hotel. And I appreciate the effort to keep us safe. That doesn't change the fact the hotel was outdated and our room smelled like smoke. The service at the pool was average. And the room was extremely hot! TRIPADVISOR.COM USER
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