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at the Four Seasons Hotel Houston
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Absolutely the best service
Nov 16th, 2020
This is a business hotel so not in the middle of lively area but everything is immaculate and friendly and the service is designed for the customer, not to be flashy. I requested not too much half n half in my coffee so it wouldn’t cool down the coffee and, without a word, the barista poured some into a metal cup, steamed it up, and poured it into my cup. No attempt to be sure I noticed. She just immediately thought what would make my experience better and did it, quietly. Overall just exceptional service in a clean comfortable environment. Stayed at the Post Oak last time which is cheesy and flashy in my opinion and we were much more comfortable here TRIPADVISOR.COM USER
Top notch experience
Nov 10th, 2020
This Four Seasons has gone all out on maximizing your experience while at the same time providing the highest level of safety. Friendly, efficient staff. Great bar and dining experience at Bayou and Bottle, and for afternoon drinks there’s always the best pool scene in downtown Houston IMO. Highly recommended! TRIPADVISOR.COM USER
Sep 2nd, 2020
This Four Seasons Hotel is a consistently well-run facility with knowledgable staff, outstanding attention to detail, service, and safety. My husband and I are physicians in a city with a larger medical center. We booked into our favorite local hotel when we were concerned about potential loss of power when a hurricane was predicted. Even when we knew the storm was going to miss Houston, we treated ourselves to the exceptional service and locational convenience to both home and to work. TRIPADVISOR.COM USER
Don’t do it
Jul 31st, 2020
Booked Four Seasons @ approx $400/nite ‘pool view’ room for anniversary trip. Granted, this is the time of COVID-19, but I never could have imagined how lousy service and food could be. First the pool view was nothing more than a roof view (pic attached). The check-in fellow assured us this room was in the newly remodeled section. He also tells us to enjoy the pool since the pool bar and cafe are open. We head to the pool, and the first thing I notice is how worn and dirty the pool area is. We are the only people there. We decide to order a couple of drinks - $25 plastic cup of Moët Champagne and a $9 can of corona beer, except there is no wait staff to be found. No phone to call for one. So back to the room we trudge to order two poolside drinks. The waiter appears and apologizes that he is in a training class. I applaud 4 seasons for training their staff, but not when I’m paying this kind of rate. The drinks arrive, and the champagne is seriously flat. But the young man is back to training. We ordered popcorn and a couple of room service cokes to watch a movie - the popcorn and cokes show up- no ice or glasses. There seemed to be construction going on somewhere upstairs with random tapping until 2:30am. 7:00am room service breakfasts (2 American breakfasts with 2 coffees $50 without service) arrive at 7:15, no call and no toast. The Waffle House does a better job at better prices and service. So...I’ve had great experiences at the old Olympic Four Seasons in Seattle, the George V, Four Seasons Maui, Dallas and Atlanta, but Houston is nowhere in that class, sadly. Next time we’ll stay at the Post Oak or a Hilton. It has to be better than this. TRIPADVISOR.COM USER
Very Nice Hotel
Jul 29th, 2020
We really enjoyed our stay at Four Seasons Houston. Our room and bathroom were attractive and very comfortable, although not as elaborate as other Four Seasons we've stayed at. A lot of Covid-prevention measures were taken, such as temperature check upon entry, and room service food being delivered in disposable containers, but regardless, service was as attentive and caring as you'd expect from a Four Seasons. My son and I had a great time at the pool. Again, nothing elaborate (it is on a roof in downtown Houston, after all), but it was attractively designed, well maintained and spacious, as was the attached hot tub. From now on this will be our go-to hotel whenever we are spending the night in Houston. TRIPADVISOR.COM USER
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