Four Seasons Hotel London at Park Lane

Hamilton Place | London, ENG W1J 7DR  [SEE MAP]London, ENG  [SEE ADDRESS]
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Courtesy of Four Seasons Hotel London at Park Lane

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Guest Reviews

TripAdvisor Traveler Rating 5

The Four Seasons Park Lane

Feb 23rd, 2020

The hotel is superb. The staff and service is outstanding. The staff couldn't have done more to make my stay comfortable, easy and convenient. The Concierge was so helpful and went out of their way to assist me. Everything about the hotel is just perfect! Wouldn't change a thing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent customer service

Feb 22nd, 2020

From the moment I booked the reservation with Sophie, to the moment I arrived and was pandered to my every need by Giovanni and to the tour of the Spa by Jessica - I left the hotel with a smile on my face. Thank you very much to you all for making mine and my mum's short stay wonderful. We really enjoyed the afternoon tea and tours. We look forward to making you our favourite. From Shaila & Mum :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A wonderful experience

Feb 17th, 2020

Four Seasons hotels are known for many great things but the one thing that they excel at is providing the highest standard for service. I can't count how many times my hotel experience was ruined because of bad service. When you step into a Four Seasons hotel you are treated like you are the only guest they have and everyone is there to make your stay an unforgettable one. The Four Seasons Hotel London at Park Lane is no different, from the moment you enter the hotel you are greeted by your name. Then you are escorted to your room by one of the friendly front desk staff. Then you have the concierge team who can do anything you want whenever you want it. I can't tell you how many times the concierge made my stay very memorable and hassle free. How many hotels send you a file with all the hot and recommend place tailored just for you? (I really want to know how the FS train their concierge to be this good ?) Now lets talk about the rooms and amenities which are top class as to be expected from a FS hotel. With modern furniture to the latest technological gadgets and a luxurious marble bath, it's the total package. The hotel also have a hotel car that you can use to go anywhere within 1mile from the hotel, and since the hotel is located in Mayfair you are close to many great places. I don't think I can stay in any hotel in London other than the FS since they have spoiled me with their service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A Disappointment. Start Again Please.

Feb 10th, 2020

The refurb didn’t work. Wrong colors and materials, dark when it should have been light, and often vice versa. Most departments are just “alright”. Not what Toronto should be aiming for - just take the Eurostar and see the marvellous George V to experience how one can blend local style with excellent management. Sorry to say all this, want it to get better and fight hard again in London’s competitive five-star scene. Have stayed a few times. Back to the drawing board. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Coffee time @FS

Feb 6th, 2020

When in London it’s a must to visit the Four Seasons at Park Lane. The night before we had dinner at Harrods and didn’t feel good after. So in the morning we decided to visit Four Seasons and what I need to say when you walk in. It’s so peaceful, great and beautiful ambiance well trained staff! Compliments Very comfy seats to have a drink with your loved one or business meeting what you prefer Menu just perfect can’t wait to try some dishes again soon Almost time for our trip to Dubai where we stay at FS Jumeirah TRIPADVISOR.COM USER 

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