Four Seasons Hotel Westlake Village

2 Dole Dr | Westlake Village, CA 91362-7300  [SEE MAP]Westlake Village, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Favorite Hotel

Aug 15th, 2019

The staff and accommodations are superb!!!!! The staff was pleasant and very accommodating.The food and service in the restaurant were excellent. I stayed in one of the older rooms and absolutely loved it. A great place to pamper yourself and unwind from a stressful work week. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

It was okay

Aug 12th, 2019

Went for a girls" staycation with my best friend and it was decent. The spa is beautiful and very peaceful. The staff is hit or miss - not the exceptional service I've come to expect from the brand. Have stayed at other locations, including Santa Barbara and in Florida, and was expecting the same level of service I experienced at those properties. The Adult pool is a quiet zone, so there's nowhere to relax and listen to some chill tunes while enjoying your cocktails and basking in the sun. And getting a seat at the pool was impossible. The pool staff was pretty dismissive, and failed on a promise to text us when seats became available. We had to keep coming back and speaking with other visitors to figure out which seats were open until we finally got seated around 5pm. For what we were looking for - relaxation, good food, amazing service - this experience was just okay. I'm a frequent visitor at Ojai Valley Inn and booked here because they didn't have availability for our dates. Next time, I'll just change my dates. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Weekend Getaway

Aug 12th, 2019

We stayed 1 night at the Resort which is only 3 miles from our home. Even though we were local, the resort makes you feel like you are on a tropical island with lush grounds and a first class spa and pool area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service and Atmosphere

Aug 12th, 2019

This hotel was beautiful, staff was friendly, and the bar was fun and energetic. One could get away in the lounges in the spa, enjoy the pool, there was so much to do or one could do nothing and just relax. This is a great hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic!!!

Aug 7th, 2019

Checked in for a weekend stay with our three month old infant and were disappointed to learn children under the age of 18 are not allowed at the outdoor pool. This policy included our infant. Instead, we were offered an indoor family pool which was not what we were expecting nor at all interested in. Part of this lies on us for not checking to see that they have an outdoor family pool. Ahhh but the trials and tribulations of being a new parent. #learning In the end, the Four Seasons' staff - Lizardo, Dane & Hannah - went above and beyond to make sure we enjoyed our stay and were very accommodating to say the least. We have nothing but great things to say about the quality of their service and attention to detail. The rest of the staff also performed beyond our expectations so we will be back again, especially since a family pool is possibly in the works. TRIPADVISOR.COM USER 

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