Four Seasons Resort Lanai

1 Manele Bay Road | Lanai City, HI 96763  [SEE MAP]Lanai City, HI  [SEE ADDRESS]
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Courtesy of Four Seasons Resort Lanai

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Guest Reviews

TripAdvisor Traveler Rating 5

THE BEST RESORT I'VE EVER BEEN TO

Feb 18th, 2020

Everything was absolutely incredible! The bed, the bathroom experience, the spa, the poolside service, the beautiful surroundings. No expense was spared at this resort. We will absolutely be returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Our wedding

Feb 17th, 2020

To have been able to do a wedding at this exclusive location was truly memorable and the service was impeccable. All our guests from Japan were first time visitors and they have all pledged to come back. Lanai Air provide a quick get on and off from Honolulu and that save a ton of time and least stress. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

nice relaxing week

Feb 16th, 2020

We had a great time at this resort. The property is magnificent. Waterfalls, gardens, beautiful foliage. The staff is amazing. Everyone knew us by name even if we don’t remember meeting them. I had a 90-minute facial. First time I had one in a spa. It was amazing. She massaged my face, arms and legs. She steamed my face which was nice as I was congested. She gave my skin a deep cleaning. I felt amazing afterwards. When I left the spa I threw my robe into the hamper. I forgot that my diamond bracelet and watch were in there. When my husband David came out of his treatment, they had it waiting for him to take back to me. I was pleased were honest. They have rescue birds which are cared for by a man named Bruno. Everyday he takes the birds out so people can interact with them. I was thrilled one day when the cockatoo put his head down for me to pet him. I was told when I take my hand away do it fast, so he doesn’t nip me. It was fun saying aloha and a few of them answer you back. The food was good. We went to Nobu a few times. The have the best bar in the resort. The bartenders are amazing and extremely friendly. Anthony, Megan and Kuma were awesome. Gerry the hostess was also awesome. at one forty we also had great service. the manage Loretta was extremely friendly and great at checking on the guests. The hotel arranges for a 2 hours sunset cruise. It was a catamaran. The crew was fantastic. The appetizers were good. We saw the tail of a baby humpback whale. We did see an amazing sunset. It was really nice. Highly recommend going. This trip was everything we were looking for an more. We look forward to a return visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Paradise Lost

Feb 13th, 2020

A magnificent island filled with extraordinary vegetation & breathtaking views. Only nature can make a Paradise like Lanai. We took the Ferry from Maui to the Island. There was no one to help load & unload the luggage. The Hotel Staff should be at the Ferry to assist Guests both coming & going. The service at the Hotel was scares. There simply wasn’t enough help servicing guests. Service at the beach was dismal. The Spa cancelled my time by accident after insisting it was my error. Poor mismanagement. The Restaurants were only “ok”. Having only two choices every evening was boring. Nobi was average. Getting seated was dismal.They had numerous tables open, but they made us wait two hours to be seated. Shortage of help existed at both Bar & Restaurant. We waited 25 minutes to get drinks.The Bar was not jammed -simply ill managed. The other Restaurants food was “country club”- service was spotty & the cost exceeded at best mediocre food. Drinks were no problem ordering- over serving seemed the norm. While we were at the Resort there were two Conferences being hosted. It’s difficult to deliver excellent service when the Hotel has to decide who they are catering to- It was evident that the shortage of help exacerbated the situation. Charging extraordinary rates for Food, Drinks and Guest Rooms should equal Quality Services. A toast to improvement! PS Don’t sign up for horseback riding. The horses were in sad condition - barely able to move! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stunning

Feb 11th, 2020

Impeccable service, gorgeous rooms and suites with views to die for. Beach is fabulous, hiking, walks and yoga. Beautiful gardens that take your breath away. Shout out to Myrah , Patrick and Allister. TRIPADVISOR.COM USER 

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