Four Seasons Resort Maui at Wailea

3900 Wailea Alanui Drive | Wailea, HI 96753  [SEE MAP]Wailea, HI  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Stellar Experience

Sep 16th, 2019

Beautiful property, albeit massive, still managed to maintain a level of consistent luxury throughout. The Staff / service was impeccable. We felt very well taken care of the whole trip. Perfect spot to relax and do a whole bunch of nothing to reset. The bar at spago was a nightly hit, and during the day had great poolside service. Our attendant Connor (if I recall correctly) was stellar. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very busy resort

Sep 14th, 2019

The Four Seasons Wailea is a very busy resort.We had a beautiful room with a view of the ocean way off in the distance. We ate at Ferraro's Bar E Restaurant. We had a beautiful view of the ocean but the food was not as good as it was 5 years ago. Found out that they have a new chef working there who is slowly changing the menu. The valet parking worked flawlessly this time. We didn't experience any problems this time with our stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolutely would come back

Sep 12th, 2019

Went on a vacation with my mom from 8/29-9/8 and where do I even start? First, shoutouts to these wonderful and amazing people: Christie, Rodel, John S., Willis, Rom, Jordan T., Jonathan (supervisor), Henry (general manager), Karlton (room service), Matt (lifeguard), Ramil (room service). I can’t name everyone but thank you all for making our stay so lovely and really made us feel welcomed. There were some times that some kids were screaming at 6am and when you need sleep, it gets to be a bit much. Though, after a while in our stay, we didn’t hear kids screaming so early in the morning anymore. We did not let this ruin our experience at the hotel. Whenever we had an issue with a neighbor or so, they would address and take care of it immediately. Our room had a lovely view, the bathroom and room were amazing! The radio in the bathroom was a cool touch. Many of the awesome people I named recommended different places to try and/or visit. We went only to the beach and chill there :) We snorkeled and we saw some turtles! We kept our distance and they swam with us. We thought we should have tried other things at the resort but maybe next time. The room service was great and delicious. The maids were so kind and wonderful. Thank you so much! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful accommodations at the Four Seasons Wailea

Sep 11th, 2019

I very much enjoyed my "staycation" in Wailea at the Four Seasons! All the staff is amazing and friendly and every need I had was attended to. As a resident of South Maui its nice to get away and enjoy ! Mahalo! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Try harder, FS

Sep 9th, 2019

We stayed almost a week at the Four Seasons, returning Labor Day. Our stay was WAY below Four Seasons standards. Much as I like room upgrades I appreciate them at the time of check in, not 2 days later when I have to re-pack everything and move, and not if by the end of the trip it feels like it was done so I wouldn't write a review since no one bothered to check on us after that point nor at check out. Our upgrade was offered as a way to placate us after a series of poor experiences within the first 48 hours. We checked in and were not offered an upgrade initially, a benefit we get with our Amex. In fact our Amex survey specifically asks if an upgrade was at all mentioned at the time of check in. It wasn't. Then started a slew of weird incidents. The first day we were ignored by the server at breakfast. She was very nice to the tables around us, so wasn't like she was having a bad day. Then we had to play the weird rat race style cabana game in the morning that so many reviews mention. There was a pool girl that was putting everyone's names down. We were kind of wedged between other parties that were putting their names down. So she puts the names down for the cabana right behind us and logically should have come to us next. Then she goes to the end of that row, comes around and does the last cabana in our row. These two rows are back to back to each other. She looks at us, makes eye contact, then decides that she would rather have us wait than the people in a completely different row. I was so upset by the blatant catering to the other people that I started calling out as she walked away: excuse me! She ignored me. Now livid, I go and stand behind her with my toddler so she couldn't ignore me or so I thought. She still completely ignores me and heads back. Unbelievable! Then we go to the beach and are told if we have a cabana we can't be given an umbrella since several other guests are abusing the cabana policy and holding down both a cabana and an umbrella. !! So wait- you have entitled guests (which is absolutely true) so I should suffer? You won't tell those people to vacate but my kid should get a sunburn? Which she did. One time at the pool we got our kid's meal served with someone else's dirty plate on it as a cover. There was also an incident at Spago. We reported all of these incidents and they were in a bit of a tizzy which we understand and appreciate. The problem with a lot of these instances was that we were observing a lot of the staff catering to guests with a lighter skin tone shall we say. It was so bad that we ended up having a conversation with a local who confirmed that a lot of that exists in Hawaii. What's confusing is we have stayed at the Ritz, Andaz, the Fairmont before this stay and while the Fairmont stay was really crappy overall we still never felt like any one else was being treated better than us. That feeling only materialized at the FS. Speaking of guests: it was a legitimate zoo at the pool. A number of entitled people. The resort seemed to have no control over this. At one point we saw a guest dunk his kid in the pool in the middle of a diaper change and then announcing 'all clean!' Just wow. There was another kid first running around in a soiled diaper and then the parents decided why bother with a diaper and just sent the kid running naked around the pool. That surely isn't an accident waiting to happen and of course insanely classy to boot. The hotel's common areas while beautiful are absolutely not big enough to handle the number of rooms at the property. I couldn't even believe the number of rooms they have for the size of the lobby and pools. No wonder it felt like a zoo. After we gave all this feedback we really only had a couple days at the property and we were told they'd take good care of us since so much had gone wrong. So I go to the pool and request a cabana the next day. I am told there are only chairs. I said sure no problem. He did not say if a cabana opens up I will put you in etc. Then a different demographic than me shows up. I kid you not, one of the guys that waved me over to the chair was the same guy who rushed them over, profusely apologized, and then told them they will get the first cabana that opens up. Errrr? To what do I owe the pleasure of not being considered for a cabana? You can't be serious. We are in 2019. Then I order drinks, they are delivered at 10.55am. We are done in the next 25 mins or so and start looking around for someone to get us another round. Then at 11.50 we were just hot and over it so we pack everything and head on back to our room. We get a call in our room asking if the check can be closed out. Thanks for taking such good care of us. That was the end of our time at the main pool that day given the service. We then signed up to be waitlisted for the 'serenity pool' which looked like the Fyre Festival. You go through the lobby, through the valet and arrive at an afterthought of a pool. We put our names down and never heard back. At all. How is that possible? We did get the confirmation text so wasn't like they got our number down wrong. The next day my husband wanted to take our kid to the beach. I was in a cabana and the food orders based on precedent started getting taken arou