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at the Fra Mare Thalasso Spa
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Väga pettunud/ Extremly dissapointed
Nov 15th, 2020
I have visited Fra Mare repeatedly before. But so far only a place to spend the night and leave in the morning, this time I decided to choose a vacation. The only good thing I can say about these 2 nights is a masseuse. Reception. Instead of arguing and reasoning, one could explain why some fields are necessary for completion. Previous visits have not had to be completed and simply put, "the law is commanding" without explanation is a pity pretext. "Restaurant". 1 disinfectant dispenser for the whole hall. There was plenty of room to eat, but there was not enough food to take. Rooms. The cleaners may not have heard much about hygiene or there are no cleaners. (Added picture from TV remote control). Also, while lying in bed, it was discovered that there is a lamp switch and wall sockets behind the pillow. So every time you move your head at night, the lights come on. Also, if you want to get hot water then it is wise to go to the SPA area to wash. SPA. Due to the COVID-19 rules, 75 people were allowed in the SPA at the same time on the day of our visit. If you think that this is the largest indoor swimming pool in Estonia, then unfortunately not. All in all, it was not pleasant for Fra Mare to spend her vacation and will not go there anymore. The hotel itself is outdated and did not create a cozy feeling during the holidays, but it was rather cold and thin. ___________________________________________________________________________________________ Olen eelnevalt külastanud Fra Mare-t korduvalt. Kuid siiani ainult kohaks, kus öö veeta ja hommikul ära minna, siis seekord otsustasin valida puhkuse. Ainuke hea, mida oskan öelda selle 2 öö kohta, on massöör. Retseptsioon. Selle asemel, et vaielda ja targutada, võiks selgitada miks mingid väljad vajalikud täitmiseks on. Eelnevatel külastustel pole olnud vaja täita ja lihtsalt öeldes, "seadus käseb" ilma selgitamata on hale ettekääne. "Restoran". 1 desovahend terve saali peale. Söömiseks oli ruumi küllaga, kuid toitu, mida võtta nappis. Toad. Hügieenist pole vist koristajad väga kuulnud või puuduvad koristajad. (Lisatud pilt telekapuldist). Samuti voodisse pikali visates sai avastatud, et padja taga on lampide lüliti ja seinakontaktid. Seega igakord, kui oma pead öösel liigutad, siis lähevad tuled põlema. Samuti, kui soovite sooja vett saada siis pesema on mõistlik minna SPA alasse. SPA. Seoses COVID-19 reeglitega oli lubatud korraga SPA-sse 75 inimest meie külastuse päeval. Kui arvate, et tegemist on Eesti suurima siseujulaga, siis kahjuks mitte. Kokkuvõttes ei olnud Fra Mares meeldiv enda puhkust veeta ja rohkem sinna puhkust veetma ei lähe. Hotell ise on aegunud ega tekitanud puhkuse ajal hubast enesetunnet, vaid pigem oli külm ja kõhe olla. TRIPADVISOR.COM USER
Nov 5th, 2020
SPA massage procedures - performed in gloves that do not provide a relaxing feeling. As long as the mask on your head you wait is to hear how the staff loudly talk to each other. The price-quality ratio is very along. did not like. Breakfast - below average. Coffee water instead of coffee. The daily steak (Kiev cutlet) ordered from the bar counter was frozen. vinegar vegetable salad that tasted filthy. The grilled sausage was like the sole of a boot. TRIPADVISOR.COM USER
Poor service. Not clean. Not friendly
Aug 19th, 2020
We stayed at this hotel for 3 nights. Our room was never cleaned. The last day when we talked to our maid she said we needed to ask to have our room cleaned and she yelled at us. She told us to read the info on the desk which states this. The paper clearly states you only talk to the maid if you do not want your room cleaned. When we went to the front desk to ask to speak to a manager, we were told that no manager was available. No one at this hotel was “in charge”. Our room was quite dirty even before we recieved it. There was piles of dust and dirt on our floors. The spa and pool staff were also not very friendly and not helpful. The staff at the lobby bar were nice but they were overworked and understaffed We have visited hotels in Estonia for 14 years. This has been the poorest service we have had in Estonia. It has a very Soviet feel and service. I would not recommend. There are so many choices of hotels in Haapsalu. Stay somewhere else. TRIPADVISOR.COM USER
Is it really a thalasso?
Jan 6th, 2020
The room was correct, no more. During our stay (4 days), the sheets have never been changed. Regarding the thalasso staff, if my wife was lucky with the same gentle women for all her "treatments", it was not the same for me! 2 women with brutal gestures, not cool at all! All the treamtments were made of cosmetic products and not from sea products (excepted the mud treatment) so is it really a Thalosso center? Not for me... The restaurant for dinner is simple and cheap. Actually, I think that this center is good for families, not that much for couples. TRIPADVISOR.COM USER
Unsatisfied with the room offered
Dec 30th, 2019
I am unsatisfied with the room offered - No.500. A year ago I went to the Deluxe Room - selected from the pictures on the Fra Mare website. Room no.500 pictures are not on the internet-page, so the offer of this room became an unpleasant surprise (the toilet door with a vent is in the bedroom and just opposite the bed). When I asked to change this room, I received a reply that there were no Deluxe rooms available. And to explain why room 500 is a Deluxe type - there were two balconies in the room. Extra value in winter! TRIPADVISOR.COM USER
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