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Ten Stars! Because kindness matters...
Mar 15th, 2020
All of the fundamentals for excellence are, of course, in place: Shannon and Scott are exemplary managers and hosts (and Shannon even managed to look glamorous on a surgical scooter!), the facility is gorgeous, the rooms are lovely and spotless (thank you, Patricia!). But as others have noted, the service is above and beyond. Due to a longstanding medical condition, I had difficulty walking during our visit this year. The remarkable kindness and support of the Frangipani staff was incredible --from the front desk staff, the spa staff, through the beach staff, and even the Straw Hat staff, though they are separate from Frangipani. Juman and Colin, Angel and Renee made every day easy and wonderful. Their thoughtful kindness was a highlight of this trip ---our 13th to Anguilla. We are forever grateful. TRIPADVISOR.COM USER
Another great visit
Mar 13th, 2020
We just got back from our 5th stay at Frangipani. (Our 7th to Anguilla). So obviously Frangipani is our favorite. We love all of the staff - Shannon and Scott are great managers, very personable and hands on. All of the front desk staff are great and the beach and boat guys too! The rooms are very nice and we have our favorite but do not think you would be unhappy with any of them. Very comfy beds and great ocean views.. Beach palapas are nice, just wish the chairs had cushions like the pool chairs do. Lots of repeat guests and we have met many nice people. TRIPADVISOR.COM USER
Amazing resort, unbelievable service
Mar 11th, 2020
sorry for the delay. My husband and I visited in Jan for 8 days. We had been to Anguilla the prior year and stayed at the Reef. This resort was such a breath of fresh air. Small, pristine and chic. Our rooms were gorgeous, not your typical bright Caribbean decor, instead very soothing, perfectly appointed and great linens. I can not say enough Bout the staff. Shannon and Scott are so gracious,hands on, professional and it shows with the happy and amazing staff. Colin and his beach crew, Ross, Sherri at the straw hat, Shara and Shanesha at the front desk. This is an awesome group of people who make sure your experience is perfect. If you go to Anguilla make sure you go to this wonderful place. TRIPADVISOR.COM USER
The perfect place!
Mar 7th, 2020
I've researched this place for years and the reviews are always perfect and I can see why. Shannon and Scott run a great boutique hotel in the middle of paradise! They recently won Hotelier of the year and I can see why. This hotel did not disappoint whatsoever. All the reviews below are spot on. We arrived on a Monday morning as we had spent 1 night in St. Martin on the dutch side. Took a cab to the public water ferry to Anguilla. You need your passports in St Martin, they check them, then go to another window to pay a tax, then wait inside to board the pubic ferry, schedule is posted online and supposed to run on time, ours did so we thought and as we were to board, the boat pulled away and came back25 mins later. Its $20pp, cash once on the ferry. We sat outside up front, about a 25 min crossing. FYI when you leave Anguilla, have the hotel arrange for you the fast ferry, its $70pp but worth it so you get to your plane/airport on time in St. Martin, as the public ferry might not be dependable and you don't want to miss your flight. When you leave take the taxi to the blowing point ferry, check in where you pay the $140, then go to the window to pay the exit tax, that was over $50 total, then go through a small security area then wait till they tell you to board the ferry, its not like back home, its about a 35 ft boat that only seats 12 people. The channel was rough going back 4 footers hitting us on the side. I'm a boater and that was kind of unsettling. But got back to St. Martin Safe. That $70pp you pay also includes a blue ticket each which gets you from the port in St. Martin, to the bus that's waiting for you to go to the airport which you can see from the port. Bring cash to tip the porters who put your luggage on the boat, take it off and the driver who puts it in the van and takes it off. You arrive in the Anguilla port to go through customs again, bring your passport, they stamp it and ask where your staying. Then you can hail a cab, all are $18 to your destination. Only thing I would recommend it before you arrive at the Frangiapani resort is to ask the cab driver to stop(tip him extra) at the market literally around the corner not far from the hotel to get snacks if you didn't bring them.I'll tell you more later. We arrived at 10:50am and we were greeted by Shannon, the owner, who was in a cast at the time, good luck with your recovery and hoping in a few weeks it will be off. We ran into her husband Scott in Strawhat and he knew who we were and had a nice chat. There were a few girls working the desk and very friendly personable warm and welcoming. Gave you maps of the island and a restaurant booklet. Anguilla is a foodie heaven Shara is the girl that checked us in. She's a pretty big deal on the island, has her own band, Mystique Vibes and she's the lead singer. She told us on Thursdays her band plays down the beach at Waves, you can walk to it, so that is what we did on our last night. Was excellent!!!! She's big in the UK and can youtube her if you like. Sweetest voice and great band, Shara thank you for ending our trip on a high note! Our room was not ready but Shara said they'd get us when it was, which she did around 2pm and gave me the complete tour of the room and how the shower worked etc. What's cool is that you get an actual key to your room, not a plastic keycard. Our luggage had already been brought up to the room. The resort is not too big not too small, beautiful infinity pool, lounge chairs umbrellas, palapas on the beach, pure white sand and clear blue carribean ocean doesn't get any better than that. Also a pool by the office and spa. We were given a rum punch which was to die for, the best! The guys who work the water sports desk, give you a flag by your beach chairs, when its on an angle no activity but the minute you put the flag straight up they will come to you with menus for drinks/food. Pretty cool system, we didn't realize that till later in the day. There is the strawhat that serves all breakfast lunch and dinner and to around the corner of the strawhat there is a beach bar window you could order drinks etc. Full bar inside the restaurant too with Tv's. Where the water sports desk is is where the cocktail hour is located by the pool. Lovely local gentleman was playing music during the hour and then proceeded to go into Strawhat while we dined and continued to play, he was so good! Sat on the beach and noticed most had plastic tumblers and realized in your room, once you got in, there were 2 tumblers for each guest to use poolside as their was a water fountain by the water sports desk and the ice machine was by the check in area, eco minded and perfect as the tumblers kept our drinks cold! Kudos. Straw hat is the restaurant attached to the hotel so its separate from the hotel, but our breakfast was included. The left side of the menu was included and if you ordered off the right side there was a small nominal fee it was added to your tab. We charged everything at the resort to our room. No need for cash while on property. Everything can be used with US dollarts for tipping staff etc, not an issue. They drive on the left hand side of the road but the steering wheel is still the same side. I would not advise driving, as we heard there were a few head on collisions while there, usually tourists hitting locals! Our room was 8B and it did not disappoint at all. Huge, cathedral ceiling, 2 fans overhead, bathroom was separate with a rain shower, huge 3 door closet with mirrors and a mirror on the wall as you walked in, huge countertop with sink, glasses, blow dryer, toiletries, soap etc, plenty of towels. We had 2 sliding glass doors that walked out onto a balcony overlooking the pool and sunset as it faced west! We had a fridge, wtih 2 very large bottles of water, ice in the freezer. We were given the 2 tumblers with Frangiapani on them, a beach bag, which I did use instead of my own, and a very wonderful bottle of Rum!!! FYI there is no elevator to our room, you have to use the stairs, its 3 flights but not an issue. There was turn down service every night between 6-8pm and every Wednesday also Shannon and Scott host a cocktail hour with wine, and 4 different kinds of appetizers. We found out the week we were there there a lot of repeat customers, who've gotten to know each other and tend to book the same week every year, so a lot of them were from the New England areas as were we so that was a bonus on our stay. I can see the repeat the resort is wonderful, clean, well kept up and mostly recovered fromt he hurricane a few years back. They are still in the process of working on the penthouse suite and 3 ocean front rooms, which sit over the restaurant. No noise at all from the workers, like you didn't even hear them at all, you'd see them but not a peep. Where you checked in, above it was the gym, perfect, all the machines, 2 of each, bike, eliptical, treadmills, all over looked the ocean, what a view, there was AC in there, also water fountain and towels outside before you walked in. There was weights, matts, dumbells, free weights and kettleballs, etc. There is a spa on property, we did not use it. There is a boutique store on property with clothing etc, but no sundries, or snacks of any kind, no crackers etc, soda, so hence me saying go to the market nearby for a few items. The water sports desk is by the infinity pool, water fountain is there too. You can use the hobie cats, there are 2 of them, there are sea kayaks and paddleboards, all included and there is a smaller powerboat to use if you wanted to go tubing on the big mabel, but the week we were there the seas too rough, didn't calm down till Thurday. Tuesday we boarded the Frangicat with another couple and set out for the day, the seas were a little rough so they drove us to the other side and got on the boat there so we got to see the other side before coming back closer to our hotel, so that was an added bonus. Hit a lot of the bays, got off and swam, had lunch at Davida, which was so good, and last stop was Sandy Island which was literally submerged for 2 weeks after the hurricane but it back up and running, lots of coral reefs around it so you have to be a local to maneuver around it, bar/food on island with chairs etc. People can spend the day out there, its not far from the hotel, but we made that our last stop before going back to the resort. Our captain and first mate were awesome. Great rum punch and wine. Bring your wallet as lunch is not included. Its' $100 pp that's discounted as its more if you don't' stay at the resort. The boat goes out on Tues/Fri. They adjust according to weather, so I was happy we got the boat ride in. The rooms and grounds, pool all A+ well kept up. The staff so friendly and courteous. The owners are around 95% of the time and when they are always interacting with their guests. The hotel literally is within walking distance on the beach, which we did 3 of the 4 nights, to go to dinner. We hit Oceans Echo for dinner, one night we hit Blanchards, we didn't have a reservation, but I would suggest that you do as it was a 90 min wait but we lucked out and scored 2 seats at the 8 seated bar. Blanchards also has a beach bar and grill, more casual than the restaurants, plenty of outside seating etc. Jacala is also very good, make reservation though. We walked to the Four Seasons and ate outside at the Bamboo Bar and Grill, the best lobster pizza and jerk mahi I've ever had, and Strawhat, to die for too Crayfish and shrimp. You will not get a bad meal anywhere in Anguilla. All their tomatoes on island are grown there!!! Don't pass up the tomatoes on anything. Also the strawhat restaurant has chairs/umbrellas, tables outfront to rent for the day if people on the island are nearby and not staying at a resort. Its like that by the Ocean's Echo restaurant, Waves, Blanchards, people can go to these restaurants and for a small fee rent a chair to be on Meads Bay. Meads bay gorgeous beautiful white sandy beach, clear water, just wonderful. I can see why people go back every year. Not a ton to do on the island, mostly beaching water sports etc, but if your up to relax, beach and read a book and experience the finest cuisine and local fare this island is for you. We will be back! Only one suggestion where the water sports desk is would make a great beach bar! Closer to the pool. Thank you again Shannon and Scott for a wonderful experience at Frangiapani, kudos to you and your staff! TRIPADVISOR.COM USER
Our go to resort
Mar 5th, 2020
We have been going to Frangipani for several years now and we are among the many loyal guests who return again and again. The family ownership and the staff are very professional and personable and we are always welcomed back enthusiastically. The grounds and beach are beautiful and the location is excellent, with many of the best bars and restaurants in walking distance. TRIPADVISOR.COM USER
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