Franklin Marriott Cool Springs

700 Cool Springs Blvd | Franklin, TN 37067-2696  [SEE MAP]Franklin, TN  [SEE ADDRESS]
Credit

Courtesy of Franklin Marriott Cool Springs

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at the Franklin Marriott Cool Springs

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Guest Reviews

TripAdvisor Traveler Rating 3

Not comfortable

Dec 8th, 2019

Went to hotel for party, 2 elevators would not stop on our floor. Couldn't sleep during to bed not comfortable. Buffett was in cost of room but they tried to bill me extra for it. Toilet would not flush completely. Probably won't be back. And will be watching my bill. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect Hotel for Wedding Party

Nov 12th, 2019

We used this property for our wedding party in October. The service was fantastic. The event manager, unfortunately I can't find her name, was responsive and helpful. Front desk staff was kind and welcoming. Everyone in the wedding party commented on how clean the property was and how friendly staff were. I stayed at the property the night before the wedding and was given and absolutely gorgeous suite with a bottle of bubbly and chocolate covered strawberries. I would highly recommend the Franklin Marriott Cool Springs! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Was So so

Nov 3rd, 2019

It was OK, we stayed for the weekend due to a soccer tournament. The hotel was nice the rooms were a bit small and the ridge is more like a cooler. If you have to travel with medication that requires it to be refrigerated, this is not the pace for you. The fridge barley gets cold. Another parent also had the same issue with the fridge not getting cold enough. We are Hilton Honors member so we do not stay on Marriot very often. No free breakfast and the breakfast was crazy expensive for a warm up item. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Oct 20th, 2019

Recently stayed her for several nights for a wedding. The hotel has been updated and looks great. Best of the Best goes to Darlene in the club lounge. She took such pride and made each guest feel welcome.I must say I have been in many club lounges and this ranks #1.We had dinner in the hotel restaurant pretty hard to make that exciting in an area with great places to eat. The service was excellent and the food delicious. I had become very disappointed in Marriott's since the merger but this property shines bright! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good stay

Oct 14th, 2019

This is a good facility with a friendly staff. Bonvoy Check-in was seemless. The room was clean and comfortable. We used the Bonvoy app for several things while at the hotel. We could not use the app to unlock our room like it was supposed to but no biggie. TRIPADVISOR.COM USER 

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