Franklin Marriott Cool Springs

700 Cool Springs Blvd | Franklin, TN 37067-2696  [SEE MAP]Franklin, TN  [SEE ADDRESS]

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at the Franklin Marriott Cool Springs

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Guest Reviews

TripAdvisor Traveler Rating 2

Very noisy

Sep 22nd, 2019

Our family of four only needed a room for one night since we were playing in a sports tournament. We reserved a room with two double beds, and called the hotel that evening to advise we would be checking in late since our games were still going on and were told it was no problem. Once we arrived, we were told they didn’t have our room but could give our family of four a room with a king size bed and a rollaway bed. Given we reserved a specific room and even called to advise of our late check in, we were told they have “no control over the rooms being taken”. Specifically, that a current guest could have requested to extend their stay. The second issue is that the room was adjoined to another. The adjoining door had a huge gap at the bottom, and the walls are terribly thin. At 6am, I could hear every single word another family was saying. The hotel itself was nice, but I couldn’t imagine staying here again, especially if there is an adjoining room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice, but...

Sep 17th, 2019

It’s a nice hotel, and very clean. The rooms are large and comfortable, and modernly decorated. All the staff I interacted with were professional and friendly. However, the actual sleeping experience was less than stellar. The mattress was so uncomfortable that my hips hurt for two days after trying to sleep on it. I heard other friends of mine say the same. I was disappointed that a hotel at this price point even still has full size beds instead of queens. The pillows went flat immediately so they were useless unless you tried stacking a bunch. The a/c system didn’t keep the room at our set temperature so I was hot all night. I feel like creating a sleeping environment that promotes good sleep should be imperative for a hotel, and this hotel missed the mark on that. The shower was good though. Breakfast was yummy, albeit expensive. Our server was attentive and pleasant. I’m not sure I would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay!

Sep 15th, 2019

This was a great stay and location. I would very much recommend and stay again. It's a 20 min uber ride outside of Downtown but a great value vs a downtown hotel. This is a big property with a conference center and a nice gathering area for drinks and meals. Rooms very nice modern and clean. Staff was excellent as well. I highly recommend this property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice place

Sep 12th, 2019

What I’d expect from a Marriott: clean & well-appointed. Nothing to rave about, but nothing to complain about either. You’ll need a car or Uber to get to restaurants and shopping. It is pretty convenient to both. It is a short ride into downtown Franklin for shops & food & attractions. The parking was great—free and close to the doors. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good for business

Sep 9th, 2019

This hotel is in a good location, and not to far from Nashville. Other then that its a fairly average Marriott, with rooms styled and the service you would expect at a Marriott hotel. No complaints for my 2 days stay but nothing spectacular to rave about. Don't expect to be walking distance to restaurants here. a rental car or Uber is probably necessary. TRIPADVISOR.COM USER 

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