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at the Galt House Hotel
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Aug 7th, 2020
I booked this hotel specifically for the views and the pool. We faced a parking lot on the 14th floor. This despite the emptiness of the hotel. The outdoor pool was closed but this was not indicated on the website. The signage was terrible. Parking fee outrageous given low demand. Bedding felt like burlap. The room was pristinely clean. The staff were all polite and helpful. It just isn’t worth the money right now. TRIPADVISOR.COM USER
Aug 3rd, 2020
Well trained staff, excellent food. Great atmosphere in bar and restaurants. Katie our breakfast waitress was great! Check in and out was smooth. Excellent Covid procedures. We will definitely be back to the Galt soon! TRIPADVISOR.COM USER
Suites are nice but the other tower is way over priced
Jul 30th, 2020
As stated if you can stay in the suites go for it, the other tower has been freshly renovated, room looks nice but NO refrigerator... Are you kidding motel 6 has a fridge. As of writing this review I have made 3 trips to the ice maker to keep my drinks in the sink cold. No excuse to not have a fridge in 2020. I do like the restaurants that are in the tower and the general area. TRIPADVISOR.COM USER
One of the best getaways! Everyone is so helpful!
Jul 28th, 2020
So I normally don’t leave a review , but these people here at the Galt House were so nice and took care of everything and didn’t skip a beat. I called in advance and talked to Ricky and told him I was surprising my girlfriend with a getaway and he couldn’t have been happier. He recommended a lovers couple package. Gave me a number to the flowers company down the road. Instead of giving me a room he upgraded me to a suite for not much more cost! Really made a difference. He also recommended places to eat and explore downtown! Meanwhile he gave me Ericas number , she’s the kitchen manager here to call to setup the wine and rose pedals and even get some chocolate covered macaroons. She was the absolute best. I could communicate with her what I wanted to set up while I was driving up with my girlfriend to surprise her. She sent me pictures verifying the suite was all set up before arrival , she also ordered me food before the kitchen closed and had it delivered for me so we had something to eat after our long journey here. Erica and Ricky really made this trip unforgettable! TRIPADVISOR.COM USER
Attentive Staff, Excellent Site, But Parking and Billing Issues
Jul 21st, 2020
Ideally, this would have been a 5-star review. The Galt House is amazingly beautiful. The staff was polite and attentive and the hotel rooms were well appointed. Walker's Exchange has to be the best hotel restaurant I've eaten at in a long time. (The Short Rib Hash was great)! The staff was also following excellent social distancing and sanitary procedures which was much appreciated. The hotel is centrally located to everything downtown and minutes from the interstate and the bridge to Indiana. The issues I had related to parking and the billing issues 1. The East side of the hotel is currently closed, but when you turn onto the one way street the hotel is on, it's the first side you come to. My wife and I spent about ten minutes parking in the East Side Garage, trying to get out of the garage, and only then finding that the East side was closed. Some signage outside directing people to the West side of the hotel could help with this. 2. On the other hand, the west side parking garage is under renovation and also experiencing technical difficulties due to the city. The room key is supposed to provide in and out access. However, only one entrance (on the third floor) and one exit (on the first floor) were accepting the room key. The other entrance, and most of the exits were broken, resulting in a lot of backing out of a parking garage's exit. Some large signage indicating where hotel guests should go to get out would be appreciated. 3. The final issue was a disconnected between the front desk and whoever does package and pricing/sales for the hotel. My wife and I did the Fuel Your Love for Travel package. On both check-in and check-out we had to tell front desk staff what was included in the package (DAILY meal credit, $25 Thorton's Gift Card, and PARKING) and refer them to the hotel's own website. The staff was quick to correct the issue. Overall, an excellent experience, but with a few hiccups. TRIPADVISOR.COM USER
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