Garden of the Gods Collection

3320 Mesa Rd | Colorado Springs, CO 80904  [SEE MAP]Colorado Springs, CO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful Resort

May 27th, 2020

This is our second stay at Garden of the Gods Resort and Club. As always, the staff and room were superior! We stayed in a King Casita. Since we were passing through for our crystal business, the decor in the room matched our style with the agate slab lights as well as other crystal touches. The 5 piece master bath is wonderful and I thoroughly enjoyed the oversized bathtub. The patio facing Pikes Peak and Garden of the Gods is truly the highlight of this room. We enjoyed the fireplace throughout the evening. Room service was perfect. The resort is perfect and the staff is exceptional. Shout out to Brice at the front desk for accomodating our request. We will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Moth infested and dirty room. Terrible customer service.

May 25th, 2020

Checked in at 5pm on May 23rd for a quick one night staycation and walked into our "upgraded room" which was terribly invested with moths. Moths were flying all over the room and the floors covered with dead moths. Room smelled like mold. Dirty towels were laying on the floor in the bathroom. Clearly the cleaning staff had failed to prep the room. Called the front desk. They refused to move us to a clean room and said the cleaning staff would clean the place by 8pm. Recommended we go sit in the lounge and wait. Meanwhile room service ended at 8pm, restaurant was closed, and we were hungry. So I called the front desk again and asked for a manager. The manager was rude and had an attitude. She said there were no available rooms. I then went the hotels website and all types of rooms were available for the evening. So I called the front desk again. I was put on hold for 10 mins. When the manager finally picked up, I told the manager the website showed all types of rooms available. The managers response was yes there are other rooms available, however, we would need to pay an charge to move to a new room. I asked when the moldy and moth infested room would be cleaned and she said in a couple hours...meanwhile it is after 6pm and we were only staying a night and room service ended at 8pm. I called back and asked to speak to the managers manager. She said she would have the manager call me....so 20 minutes later the same manager called me back and said she miraculously found another room. So at 7pm...a couple hours after we arrived, we moved to another room on other end of the property. They gave us keys that didn't work and we had to walk back to the front desk...no apology about the keys...just more attitude from the manager who said if we had just waited longer they would have gotten the first room cleaned. The room should have been cleaned when we arrived! Terrible customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

One star five star resort

Apr 28th, 2020

This resort has gone from awesome to nothing. We’ve stayed here five times now, never have I seen it this dirty. Elevator broken, ice machine broken, and awful customer service. What happened to our favorite place in Colorado? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Garden of the Gods Spa & Resort

Apr 20th, 2020

I love this resort, it was worth ever penny. We look forward to staying here again on our next trip. Everyone was friendly and professional, we had a 2 bedroom cottage, that was lovely and comfortable. Outside fireplace on our patio with comfy chairs that my husband just loved. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional Customer Service

Apr 17th, 2020

My family and I had a staycation at the Garden of the Gods resort, and the rooms and view were absolutely beautiful! It was really breathtaking. On top of that, the staff were so nice and accommodating!! We wanted to enjoy the fire pits and the staff came out twice to exchange propane tanks and set up a nice cozy spot with heaters, lounge chairs and the fire. I have never stayed at a place that was so accommodating! In fact before we checked out I booked a stay for a month later. I highly recommend staying here if you visit the springs. Absolutely wonderful! TRIPADVISOR.COM USER 

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