Gardens NYC, An Affinia Hotel

215 E 64th St | New York, NY 10065-6662  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Wrong Room

Jan 27th, 2020

I had requested and paid for a Suite with a King Bed but was given a room with 2 Queens. When I went down to ask for the original room I purchased I was told there were no King bed rooms available and had to keep the room I was originally given. No additional accommodations were made and the room, although neat, was not what I was hoping for. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Recent Stay at Affinia

Jan 23rd, 2020

I have been a guest at the Affinia over 17 times and have always been pleased with all aspects. This most recent time I was a guest for 8 nights. When I checked in I was told that the room style I requested which I always request was not available. I prefer the room I reserved because I need space to walk around following surgery to avoid blood clots. I later heard from one of the staff that it was becuse the room I wanted was above the rate I had paid ahead several weeks. If that was the case they front desk could just say "The room rate you reserved does not apply for that, but if you would like to upgrade, then we can accommodate." I would then put it on the card and move on. The room they said they did not have happened to be across the hallway from me and I saw it empty. The day of surgery my nurse and I returned to the hotel to find that the water was off and she had to run back and forth to the hospital across the street so that she could wash numerous things to avoid infection. The following night I woke up and it was freezing cold in the room. I tried everything to adjust the thermostat and then learned from the guest services that heat was off in the entire hotel. Finally, my son called to see how I liked the flowers he sent to me. I did not receive any, and the front desk thought they did not have them, but discovered they had let them set down behind the desk without water for 2 days. They thought they were a package??? I will say one lovely young lady did bring a bouquet to me the day before I left, but at least she did something. Having surgery away from home is stressful and complicated enough without having these things occur. I realize some of this may have been beyond control such as the water and heat, but they did occur and I was the victim. Sadly, I have always had raving things to say to my doctors about the Affinia, and we were all surprised that this happened to me. I write this review because you requested it. Thank you for reading it. Mary Kay Miller ps My good buddy Khris, the bellman was a wonderful help and a true gentleman as always. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spacious two bedroom apartment for six adults

Jan 20th, 2020

Very impressed with the size of the room and position of the property. Easy walking distance to Central Park, subway, restaurants and we walked to midtown on more than one occasion. The two bedroom apartment easily accommodated six adults and the rooms despite being older, were well maintained. My only complaint is the lighting in the rooms could be upgraded to LED as they are very dull. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Quiet, very clean, well located, large rooms: a nice NYC suite family hotel

Jan 17th, 2020

We had two children, three adults in a one-apartment suite. Very spacious, good equipped kitchen, two TVs, bathroom isn't too big but comfortable. Quiet and easy to access neighborhood, has a hospital next door and walking distance from subway station or East Central Park. Price can be high near Christmas-time, avoid this period when NYC is too too too crowded and you face lines to enter a store and bigger lines to a cashier inside TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent fascilities, very large rooms w kitchens, ideal for prolonged stays

Jan 17th, 2020

Excellent facilities, very large rooms w kitchen and full size refrigerator, reclining chair ideal for postoperative recuperation. Friendly staff- in house laundry ideal for families and prolonged stays, quiet neighborhood TRIPADVISOR.COM USER 

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