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at the Gardens NYC, An Affinia Hotel
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Excellent Service and Stay
Aug 10th, 2020
I stayed in the Affinia Gardens as a patient at MSK cancer hospital for about 4 weeks. I can't say enough about the friendliness and quality of the staff. The first day I was there I met Kris and Nigel who work at the front desk and in the lobby. They were so nice, accommodating, and helpful from the beginning. Kris and I chatted for about 10 minutes in the lobby the first day and he offered me fruit from an Edible Arrangement. We got to know them both well during our stay and I truly enjoyed their company. Two great people and made the stay in the hotel so much better! It's really nice to be able to walk in and out of the hotel and have friends to talk to every day. The entire staff was like this, Mike, JaVaughn, everybody we met. I am truly grateful for everything they did for us, and for being the great people they are. The housekeeping staff was the same. They were professional, did a great job, and were so friendly and nice. I enjoyed talking with them as well when they would come in. Overall a situation that could have been very stressful in which I was walking back and forth to the hospital for treatment every day, and adding Covid on top of that was made warm and comforting thanks to the staff of this hotel. I am so grateful that I got to stay here and meet the wonderful people that work here! The rooms are spacious, clean, updated, and very comfortable. Thank you to the Affinia Gardens and the staff for housing me during my treatment. I would certainly recommend this hotel to travelers and would not hesitate to book this hotel for my next stay in New York! TRIPADVISOR.COM USER
Jul 16th, 2020
I will first like to thank Kris, Nigel, and Nana for the wonderful stay at this amazing building. 100% clean and customer service! As a travel nurse away from home thank you for making me feel at home.. Thank you New York for taking good care of us Nurses TRIPADVISOR.COM USER
Jul 12th, 2020
The room was really a small apartment — clean, comfortable and lovely, as we stayed into 5 days. Faced the “courtyard” and gazed each day at an expanse of green and soothing trees. Kris, who got us unloaded, settled, oriented, and back to our car when we left, was immensely helpful, and such a pleasant, kind person. Nigel at the front desk was always helpful and very pleasant. Housekeeping kept the place immaculate All the staff did everything they could to make our stay the best experience. TRIPADVISOR.COM USER
Friendly, great service during a stressful time
Jul 1st, 2020
As a healthcare provider, I relied on the Gardens NYC when all normal operations were unavailable and it was imperative to get to work. I felt such relief to be in a clean space during a time when worry was surging. The staff could not have been more friendly and hard-working, especially Kris and Nigel who made me feel so welcome each morning that I would check in. They couldn’t have been more friendly and seemed eager to go above and beyond, which meant a lot because I was just thankful for basis necessities. They are a great team. The night staff always helped me with my baggage and made me feel welcome as I found a spot to wait for my transportation since normal schedules were not running. Things were convenient and comfortable, which may be a given during normal times, but to operate at a high level of service during a crisis time. I will always be thankful for my time spent at The Gardens and the staff who made the difference. TRIPADVISOR.COM USER
Great Hotel in a Fantastic Location
Jun 29th, 2020
We recently stayed at the Garden Suites Hotel by Affinia. We had a wonderful stay. The room was clean and comfortable and the location was perfect, close to restaurants, and Sloane Kettering. We had our car and it was taken care of, parked in a nearby garage. Our special thanks to staff members, Kris and Nigel, who were excellent, friendly, and extremely helpful with all our questions and needs. We highly recommend this hotel for a great stay in New York's upper East Side. TRIPADVISOR.COM USER
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