Garza Blanca Preserve Resort & Spa

Km 7.5 a Barra de Navidad | Puerto Vallarta, Pacific Coast 48390  [SEE MAP]Puerto Vallarta, Pacific Coast  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

way better than expected. superior service

Aug 16th, 2019

Brother booked and took care of everything, had zero idea what to expect. Walked into a 6th floor ocean view HUGE 2 bedroom apartment that was clean, modern and with great service. All the wait staff were pleasant, helpful, and very interested in being professional. Most spoke very good english. all 4 restaurants we went to were good food, reasonable portions, with good and accommodating staff. Of course the adult(grownup) only sushi resturant was snobby and for us average folk, just a little too pretentious. Only hiccup was on the last day, we handed the bag guy our bag tags and he did not check them so we arrived at teh airport only to find our bags were 45 minutes away at teh resort. We were early so it worked and they brought them fast but. that could have been bad. They have a bag locker system and a whole extra locker room with showers and towels if you check out but your flight is later-it lets you swim and hang out and then clean up before your flight-great amenity. Also-dont rent a car, the taxi to/from airport is reasonable price and beats you driving. Ignore the guantlet at the airport and go straight to the government taxi stand, and negotiate, negotiate, negotiate. We will definitely go back at some point and im pretty sure I wouldnt do anything different except maybe bring less stuff. Might try to backpack it with a few t-shirts and swim shorts and live at the pool. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Torn...

Aug 15th, 2019

I'll start off by saying I had really high hopes in coming to a beautiful all-inclusive resort (our first ever as a family) where I planned on spending my days in front of the pool, basking in the sun, and taking in peace and quiet for the much deserved vacation I needed. Although that was the plan, it did not exactly happen for us. We arrived on a Sunday evening and I too, like many others on this site to my dismay realized we were booked in Bldg 5 which I later found out was literally right in front of the construction site (which by the way was not mentioned anywhere but on Yelp and a few Trip Advisor reviews). I asked one of the Front Desk employees about making sure we were far away from the construction and noise and she assured me the construction site was quite a distance from our room. Well... as soon as we got into the room (which is beautifully designed, clean and spacious), outside our bedroom window was literally mounds of dirt and parked bull dozers. It was Sunday night and I thought, ok maybe it won't be as annoying as others have painted it out to be. Monday morning comes around and we are awakened by cranes, bulldozers, and all sorts of construction equipment right around 8 am. We tried having breakfast outside on our patio but we couldn't hear each other over all the noise. Did I mention that our vacation was Monday- Friday so we were literally on the same schedule as the construction workers. Great. I called the front desk and they told me they had a comparable room on the 1st floor of Building 4 which was further away from the construction site. Yes, I'll take it! So there we were packing our things hurriedly as we would move on to Room #2. Well, we arrived in this room excited to finally unpack and settle in. My two kids get into their swim gear and hop inside the jacuzzi right outside the master bedroom patio and then my son runs frantically back inside the room - "Mom, a rat just jumped over the glass wall" right by the jacuzzi - which my son is shaken up about. (FYI had it been me that saw the rat, I believe the entire resort would have heard me shriek). I called the front desk again and told them about what happened. The staff seemed sort of sympathetic and let me know they would be able to move me to another room in a few days, Wednesday to be exact however we'd be leaving on Friday so that did not give us time to really get to settle in. I started to think that maybe my son was hallucinating and it was a bird or something different - however the next morning when our room service attendant came in to bring us our breakfast and I told him what had happened, he confirmed that what my son saw was probably a rat which you'd only see on the ground floor. I decided to call the front desk AGAIN to see what they could do to offer some sort of credit given the hassle we had to deal with on our vacation. They issued a monetary credit which was enough to wipe out one spa service. Speaking of spa service - that was probably the highlight of the vacation. The facilities are clean, the employees - professional, accommodating and made you feel as though you were the only person there. Loved everything about the spa treatments my husband and I received so I would recommend that to anyone who visits. Will sort of sum up here the pros and cons: Pros: Staff, Room Size/Comfort, Amenities, Spa Cons: Variety of food (not enough - I don't think I would have or should have done the all inclusive option for all the days of our stay. The highlight for my husband was going into the city to have street tacos). Transparency with the construction which I feel those in Tower 5 should be made aware of. Lack of English channels/TV Streaming options. Pest control for ground floor (which to be fair they were on top of once they were made aware of the problem). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Resort with wonderful staff!

Aug 15th, 2019

Our trip to Garza Blanca was nothing short of amazing! We have been to several all inclusive resorts and none have even come close to the exceptional food and service here! The food was PHENOMENAL! The presentation was incredible. The service was over the top! We did the waterfall hike with Lalo and he was awesome! He truly loves what he does and he shared a lot of fun facts about Puerto Vallarta. Alejandro, Carlos and Juan were amazing while we were poolside. They took good care of us all week and made sure we had everything we needed at all times. (Sometimes even before we asked!). Carlo and his concierge team were always very helpful and willing to accommodate our travel needs. Overall, this resort was truly amazing! You cannot beat the views, the food and the service! Thank you, Garza Blanca, for a wonderful family vacation! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

This could be our favorite!

Aug 15th, 2019

As we write this on the last night of our stay, we cannot express in words the beauty of this resort and the absolutely incredible people who work so hard to make the guests feel special. We had every need met before we even knew that we needed something. The staff is lovely and truly genuine. They care, and they care a lot to make sure their guests have the absolute best experiences. To mention a few...Carlo and his team in bell services/concierge, Roberto and Ricardo and their team at Bocadas STK, and the tremendous servers at the pool such as Juan, Alejandro and Carlos. If you visit the spa or decide on a poolside chair massage, Elizabeth is wonderful. Ask for her! The rooms are immaculate, well appointed and just stunning. We stayed in the panoramic beach/Mountain View while our friends stayed beach front....you can’t go wrong with either. The food was the absolute best that we have experienced at an all inclusive resort. While we try to travel to different places, it will be really hard not to return here next summer...actually, I know our family will become frequent visitors to Garza Blanca Puerto Vallarta! Thank you for an incredible stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

First class all the way!

Aug 14th, 2019

We had a wonderful stay. The resort is gorgeous and impeccable. We cannot say enough about the staff. I would recommend Garza Blanca to all my friends and family. A special thank you to Ruben, Eduardo, Jennifer, Abraham, Franco and Irving at Hiroshi and Ricardo and Fabian at Bocados STK. These individuals are the best at what they do - exemplary service, Thanks for making our vacation a memorable one! TRIPADVISOR.COM USER 

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