Generations Riviera Maya

Km 45, Carretera Cancun - Tulum | Playa del Carmen, Maya Riviera & The Yucatan 77710  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Fun in Paradise

Jul 19th, 2019

This by far was my favorite vacation at The Generations. Playing games in the pool with Jose, Jimmy, and Eddie was always a fun part of my day while Eloy the bartender kept the drinks coming. Luiz, Javier, and Jesus always made sure we were having the best time while making sure all of our needs were made and treated us to some surprises. Matiaz may seem quiet but if you ever need a cigar make sure to drop by he has got them all. Also don’t forget to HEEHEE at the Michael Jackson show. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The best holiday 💯

Jul 19th, 2019

Very good loved the food and the entertainment with Jose, Eddie and Jimmy very good service and great atmosphere hope I can come back soon and this has been my favourite holiday everyone here is super helpful and friendly and everyone is very respectful TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great People, Great Service

Jul 19th, 2019

Everyone who worked here had the best attitude and personality! The best people were Julian who sang to us all the time, Jesus, who was hilarious and super helpful, and Jim, who was always running away! This was a vacation to remember. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good stay

Jul 18th, 2019

We stayed at Generations from july 1st to july 15th 2019 as a family of four ( 2 adults and 2 kids ages 9 and 10 ). This is our fitht trip to Mexico. The previous 2 years we stayed at Royalton so we wanted to have a change. We had a good stay as we really need to relax. The good : The view from our room was just spectacular ! We stayed in a 1 bedroom suite with swim up on 3rd floor bloc 19. It was quiet. The view from all the restaurant is spectacular as well especially Habb and Wine Kitchen. We would like to mention that Edwin took really good care of us while we were at Jade and Habb. He remembered what we like to drink and brought it even before we ordered! On our last dinner at Habb, my son forgot his book and he ran after us to give it back to us...and he wasn’t even taking care of us that night! My kids liked the kids club...and they are NOT kids club kids. My daughter really liked the cooking class. They would go maybe 1-2h most days so my husband and I would have some much needed adult time in El Dorado ( a lot nicer and cleaner than Generations BTW ). I have to say that they are lucky to have quality staff... Compared to Royalton, they were understaff... For example, one morning at Chef’s market, a few tables from us, a kid, about 1 y.o accidentally broke a plate...and it took a long time for somebody to come and help her out... Roman and Ismael from Chef’s market always were very nice to us even though we could tell they were running around because there were not enough staff... When our room was ready, we had to call the butler many times because things didn’t work properly in our room... They had to change the safe. We had to call for face towels. Once, we had no towels... Our rainfall shower never worked...but we didn’t call for that because we were just tired calling.We requested regular milk for our kids and it only came once in our stay. Had to call again. The handles on our bathroom door and patio door were installed backward...that we had to laugh about it... Our mini-fridge wasn’t restock daily. In the middle of our stay, I call 3 times for water but they never came so I just stocked up for water myself! At the end of our stay, we needed help to confirm our transfer to the airport. Our butler said to my husband she would call the next day...but she never did so my husband asked again ... but we had a bad feeling so we just went to the butler’s lounge and Abril help us out right away! We had also scheduled the bellboy 24h prior to departure. He did not come on time...By the third call he came as my husband and son decided to carry our 4 luggages by themselve. My daughter and I were checking out at the main lobby. BTW Oscar did our check-in and check-out and he was great. To conclude, the people at Naay spa were very good. Alejandra did my massage and manicure and I did really relax. My daughter did enjoy her mani-pedi with Sofia. We did enjoy the food as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

2019 family vacation

Jul 17th, 2019

We are members If prestige. Our concierge were Jonathan and Yadi, you can’t ask for better people to help you with questions and reservations they go over and beyond their jobs to make you feel welcomed and like your the most important person in the world at that moment. I’m just a mom on vacation but Johnathan and Yadi made me feel like a queen while I was there. Thank you both for being wonderful you. TRIPADVISOR.COM USER 

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