Genesee Grande Hotel and Suites

1060 E Genesee St | Syracuse, NY 13210-1809  [SEE MAP]Syracuse, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great Experience

Mar 21st, 2020

I was staying at the Scholar Hotel because of it's location. My son was having a serious medical problem. We were both extremely stressed. I can't say enough about the service we received here. Everyone was wonderful. The room was very clean and pleasant. Housekeeping was excellent. The restaurant staff was wonderful. I left my purse in the restaurant one night and a waiter, Marc, brought it to my room. The shuttle drivers were wonderful to us. I kept having to extend my stay and the manager gave me an excellent rate with no problem. I will have to go back when my son has surgery and will definitely be staying here. I am so grateful to them all! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor room

Mar 1st, 2020

Hoping this newly renovated hotel would be a good option when visiting our SU student. But unfortunately it’s not. The room (2 doubles) was the smallest hotel room I’ve been in - barely any entry between door and bed area so the beds feel very close to the hallway (and noise). Bathroom was incredibly small. First floor room had shutters on the windows that don’t completely block light so lights from outside could be seen inside the room all night. Windows are drafty. The room was clean and has a large TV but other than that it is essentially a very small motel room. On the positive - lobby is clean and bright. Shuttle to SU campus was very convenient. Room is worth about $100/night or less. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great service was the standout

Feb 28th, 2020

The Scholar Hotel, previously the Genesee Grant, was recently remodeled and although I didn't see the original, I found the renovation tasteful and attractive - contemporary while retaining the charm of an older building. I had requested a wheelchair accessible room, which turned out to be offline when I arrived due to HVAC problems. They gave me a King Suite and a 20% off coupon for dinner in recompense, which were lovely but didn't entirely solve the problem. Luckily I can walk and stand for short periods, but getting in and out of a tub with no grab bars to shower was a challenge I don't want to repeat. I suggest that they consider outfitting at least some rooms with grab bars in the shower, taller toilets and other amenities which would be very useful for older guests and those with limited mobility. The best part of the stay for me was the wonderful service I received from every employee. This is clearly corporate culture because everyone went out of their way to make me feel comfortable, even the bartender who made me a special cocktail at my request. I would definitely consider staying there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not what I’d hoped for

Feb 16th, 2020

Extremely disappointed in my recent stay here. I booked a “King Jacuzzi Suite” room 2 months ago for Valentines Day weekend. The whole point of booking was for the jacuzzi tub. I booked before I knew about the renovations going on and the change from Genesee Grande to Scholar Hotel, otherwise I probably would have chosen another place. I called the night before we were supposed to check in to make sure everything was fine, due to the change in ownership, and was hurriedly assured that everything was fine. When we arrived, we were given a standard king room. No jacuzzi tub, even though it is literally in the name of the room I booked, and the only reason we booked the place. When I told the front desk about the mistake, they told me that all the jacuzzi rooms are under construction and unable to be used. I am not sure why we weren’t informed about the fact that the room we paid extra for was not available until after we had checked in and had no choice but to stay as it was Valentine’s Day weekend and no other hotel had suites available. I guess they were hoping we wouldn’t notice? We were trying to get away for a nice weekend but probably would have been more comfortable just staying at home. Not to mention the walls are paper thin, it was extremely loud all night and the toilet leaked all over the bathroom floor the whole weekend. We were “refunded” $40 of the total bill of over $400 for our inconvenience. We were very excited to spend the weekend in this “newly renovated” amazing hotel but our weekend was not what we planned at all. Maybe they should have closed for the renovations instead of booking out rooms that don’t exist and corralling everyone down on the first floor. Definitely won’t return and will urge everyone I know to do the same. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

WHAT DID THEY DO ???

Feb 1st, 2020

The Schoar is a new owner remodel of what was called The Genesee Grand. What was once a warm, cozy property is now another attempt at sleek mid century modern. Comfortable seating has been replaced with low backed airport furniture. The public spaces look like a hospital or undecorated,museum. What was once w charming bar & restaurant area is brightly lit and devoid of any petsonality. The guest rooms are basic.. no mini refidgerators or microwave ovens. The property is hauneed by a simple fact: the rooms are small and the bathrooms are micro. Any attempt at modern decoration fails to add square footage. Our room was not cleaned for two days.... we had to request fresh linens. The staff is the best asset of this property. Everyone was very friendly and eager to extend professional hospitality. The front desk staff was great. The bartenders had personality. The food was good. Too bad the property is ugly. TRIPADVISOR.COM USER 

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