Genesee Grande Hotel and Suites

1060 E Genesee St | Syracuse, NY 13210-1809  [SEE MAP]Syracuse, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

In midst of renovations - probably should have closed for main ones

Dec 8th, 2019

Arrived in time to catch a late meal - but the main restaurant closed for renovations - just had a small workroom available. Front desk staff not very knowledgeable about alternatives. Breakfast in morning interrupted by many hammerings, etc. Not particularly leisurely. Rooms fine, not special. Need much work to get in shape for real travelers TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Short staffed

Nov 17th, 2019

I visited the Genesee Grand for a week this summer and was sadly not satisfied with my stay. When I arrived on Sunday night I entered the hotel and at the desk were two women asking for their room to be switched due to the room not being cleaned since the last guest had checked out. Not a good sign. I checked in, the front desk clerk was very friendly and professional, and went up to my room. I was horrified to find vomit on the base of the toilet and makeup smears on the pillow cases. I called the front desk and asked for a new set of sheets and for the bathroom to be cleaned. At this point it was almost 9:30 pm. I ended up falling asleep on top of the comforter and never had a visit from the cleaning staff. The next morning on my way out I stopped at the desk to make sure I would have clean sheets and a cleaned bathroom on my return that evening. They said absolutely. Guess what? I returned to my room and no one had been there. The sheets were the same dirty ones that had been left on from the previous guest and there was still crusted vomit at the base of the toilet. That evening I had plans with my cousin, on my way out I spoke with the manager who was horrified at my story and made sure that everything was taken care of. So yes, 24 hours later I had a clean bed and bathroom. The rest of the stay was just okay, the gym was closed due to renovations and they did not offer a free alternative. The food and drinks at the restaurant were okay. Everyone who I encountered that worked there was very nice, they are apparently just short staffed as most nights when I returned to my room around 5 it had not yet been cleaned. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not what it used to be

Nov 16th, 2019

The Genesee Grande used to be a reasonably decent hotel when visiting Syracuse University. Recently it is undergoing a change to the Scholar Hotel. It was a classic and quirky older hotel with some grandeur. It is now been updated with smaller functional rooms to give you the real school dorm feel. Common areas have been stripped of all character to be replaced by cheap Chinese furniture and plastic fake flooring, perhaps expecting the worst of student behavior? This is now a very low scale hotel with zero charm. Maybe good to book for cheap night on game days? I have given this 2 stars because currently there is still construction in progress and the mean and dispirited staff will surely improve once they have suitable working condition. I have confidence that over the next few months the hotel can rise to the 2 star level, but the decor and standard they are aiming for will not surpass this level. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

PATHETIC

Oct 27th, 2019

We have stayed here many times prior to new ownership takeover last October. The 2018 visit was a big disappointment, but to be honest the 2019 stay was far worse. The renovation created a glorified airport waiting area. The beauty and attraction of the old lounge and restaruant have been replaced with IKEA looking furniture and stark ambiance. HUGE LET DOWN as we waited thru construction. NEVER AGAIN. It was parents weekend and the staff was minimal and out of sorts. It was the first day for the new bar opening and clearly training was lacking in all areas! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok

Oct 26th, 2019

We were not notified of construction- so was very messy in places, there are few amenities- no fridge or safe in the room? Staff out the front didn’t seem too happy- Brendan who was in the restaurant/bar was excellent TRIPADVISOR.COM USER 

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