Glenn Hotel, Autograph Collection

110 Marietta Street, N.W. | Atlanta, GA 30303  [SEE MAP]Atlanta, GA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

DO NOT STAY HERE!!

Nov 17th, 2019

This was one of the worst experiences I have ever had. A group of girls reserved rooms to go to a concert nearby. We drove in from out of town and arrived at 5 pm on 11/15/2020 (check in time is 3 pm). When we arrived some people in our group were told that they did not have a room there even though at that point we all had non-refundable rooms due to the cancellation period. The front desk person said they had overbooked and we would have to go to a different Marriott hotel. Not only did he say that but after we tried to argue that we were part of a group and we did not want to be separated and was there for a concert that was about to begin he threatened to call security and said we were being racist. There were several members of our group that are in a bi-racial marriage so that would have been impossible for us to be "racist" we were simply trying to be accomodated. It was UNACCEPTABLE that he would accuse us of that. I will NEVER stay here nor would I recommend this hotel. The hotel was dirty and the front desk clerk extremely rude. Additionally when we left the following day a safe would not open. They did not have any type of master key and had to literally drill the safe to get the valuables out. The only positive comment I have is when we checked out the following day the front desk person could not have been nicer unfortunately the one the previous day ruined our experience there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Rooms/Great Location

Nov 13th, 2019

Was in Atlanta for business. Was originally at another hotel that had some elevator issues. Luckily, The Glenn had a room left for me. Super close to Georgia World Congress Center. EZ walks to many restaurants. Not a fan of their Kitchen; however, their bar is A+ TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Place

Nov 6th, 2019

Stayed here to attend an event at the State Farm Arena. It was a perfect location for that. We arrived and at check in they gave us each a mimosa. Went right up to our room. Room was a little dated, but it had every that we could need. They had a free wine happy hour and a nice small restaurant downstairs. It was a very short walk over for our concert and a quick walk back after. No need to hassle with Atlanta traffic. Great location for downtown events if you don’t want to worry about driving. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

The Glenn Hotel was effectively trying to steal the gift packages we prepared for our arriving wedding guests!

Oct 31st, 2019

Had over 20 family and friends staying at the Glenn Hotel (Atlanta, GA) for a September wedding. We prepared Wedding packages for each room. We delivered the packages to the front desk to be handed out upon each guest’s arrival. On the second night, after learning that none of the guests received them, we made a simple inquiry to the front desk about the status of the packages. Mr. Uriah Myrthil, front desk employee, was quickly confrontational and dismissive to basic questions. We discovered the hotel was effectively trying to steal the wedding packages. After repeated lies, Mr. Myrthil finally had to “come clean” and provide the packages back to us. Mr. Myrthil indicated that it was indicative of the customer service the hotel provided. The hotel did not offer an explanation for the attempted theft nor the confrontation that the front desk started in order to get our packages back. This is even after repeated attempts to get an explanation from the hotel directly, Marriot Elite Customer Service and escalated corporate customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Perfect location in downtown Atlanta

Oct 29th, 2019

Check in was quick and valet parking easy as parking garage is attached to hotel. Great valet service. Valet from Ethiopia was outstanding. We had a nice discussion with him and he was knowledgeable and friendly. On check in we noticed everyone received a welcome drink but we didn’t. It might have been an oversight but it was odd. The hotel room was super. Great beds, clean and big bathroom. We then went to the sky bar which was a let down. The service was not on par with the service in the lobby bar. The bartender in the lobby was a great host. We met lovely people and had breakfast shots in the evening! We had breakfast in the hotel and it was just ok. TRIPADVISOR.COM USER 

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