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excellant hotel and staff.
Mar 24th, 2020
Hotel and room is really nice and clean. Good breakfast. Nice place on to rooftop to relax with the pool. Staff is wonderfull, Alejandra at the front desk give us A+ service. Giving us nice place to go and helping us with our time in Brazil. Thank you to her and all the staff members. TRIPADVISOR.COM USER
Mar 15th, 2020
Thank you Pedro for the wonderful time. The hotel has good location, good brand and nice rooftop pool and bar. If I were to suggest, small things like tea kettle and water bottles would do the hotel good.keep it up TRIPADVISOR.COM USER
Close to Copacabana and Sugar Loaf
Mar 1st, 2020
We stayed three nights at the Novotel in Leme. We are a family with two kids aged 6 and 8 and our stay was perfect. Just to be in Rio is awesome despite all the social problems the city has. The vibe, the turist attractions, the beaches are just amazing. The location The hotel is very well located on a quieter street parallel to Av. Atlantica. Leme is basically the start of Copacabana and next to Urca, but geographicly you need to go round to get to the Sugar Loaf. A fair walk that most people will have no problems. Water and a hat is recommended on hot days though! The beach at Leme is just a block away and from there you have Copacabana right next to it. Arpoador and Ipanema can easily be reached within minutes in a taxi, if you don't fancy walking there. Corcovado (the Christ) is also a short taxi ride away as well as Santos Dummond Airport and even the bus terminal is not too far away. There are plenty of nice restaurants in the area (Italian, Spanish, Japanese). The hotel Newly refurbished to Novotel standards (used to be another hotel). Nice, clean, fresh. The staff are very friendly and helpfull. We arrived quite early after a night bus ride from Sao Paulo and the reception staff was kind enough to organize an available room for us for an early check-in. Big plus! Breakfast is good but, as in most hotels it gets pretty busy during certain times. Ask when are the quieter times so you can decide if you want to eat before the others. The pool att the roof is awesome with great views from Copa, but it is not a huge pool so it can be croweded. The only minus was the shower which hard to get the right water temperature. It was nearly boiling hot before you "found" the right position with the water taps. And it did take time to get it right! But, this in my opinion is just a minor fault. Everything else makes up for this. Recommended! TRIPADVISOR.COM USER
Hotel still not ready and unprofessional
Feb 21st, 2020
I stayed here for two nights. The first impression of the room was full of paint smell, which they fortunately changes immediately, however the new room was not equipped at all - missing toilet paper, tissues, cups, coffee machine, etc. They NEVER answer your call, so please be ready to go down and make requests in person. We had to go down to the reception three times. Lobby area looks beautiful and staff are nice but need to be trained and the service needs to improve much better otherwise I wouldnt call this service a hotel service level. TRIPADVISOR.COM USER
Disappointing: Rooms in the middle of construction site
Feb 2nd, 2020
Avoid this hotel. We have stayed at Novotel hotels before in Peru and Argentina and they were perfectly OK. This particular one in Rio Leme is a glorified Ibis amid a construction site. Hotel is not ready to receive guests. Reception and rooms available for guests are modern and new. However, windows are fixed and do not open, which means air does not circulate leaving you prone to all sorts of viruses. In times of Corona virus, it is scaring. We had a room overlooking the favela, another issue., astray bullets not uncommon in Rio de Janeiro. Only two of four lifts were operational, which meant waiting for ever to go up or down. To access Rooftop you have to get to the I8th floor where major works are going on, meaning you have to brave through a cloud of dust to access lift to take you to 21st floor. Not to mention the noise during the day from the works in progress.Rooftop is nice but not ready. I asked where the shower for the pool was, and the answer was there wasn’t one yet. So if you are coming back from the beach, you are unable to wash off any sand before entering the pool. Food and snacks at the pool bar come from the main kitchen downstairs with staff having to pass through dusty areas with the food, which we noticed was not covered. Breakfast is average, although staff was very nice and willing to accommodate any requests. It may be a nice hotel when ready, if you don’t mind being close to the favela and the issue of the windows. It is surprising a group like Accor risks their reputation by opening a half finished hotel. Customers can expect better than this. By the way we are Accor members. TRIPADVISOR.COM USER
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