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at the Grace Bay Club
Feb 13th, 2020
Most gorgeous place, awesome beach! Everyone is really nice, best person ever....Chris Pratt on the beach. Kind, very attentive, always ready to help out. He could run the place! I’ve never met a nicer man!! TRIPADVISOR.COM USER
Keeps getting better!
Feb 11th, 2020
This is our third visit and it continues to get better with each trip. We stayed in the Estate section this time and was worth the extra money. Rooms are large and nice large balcony with two lounge chairs and a table with chairs. This is a very low key......chill kinda of vibe hotel If your looking to unwind and relax you have found it. As always, the staff goes above and beyond to make your stay exceptional. We look forward to returning soon. TRIPADVISOR.COM USER
The Most Beautiful Setting in the World? Amazing. Service Needs to Step Up.
Feb 1st, 2020
We were enamored with the turquoise blue water from the plane ride into the island, and it was just as beautiful on the beach! The private transportation from the airport to the resort was late to arrive.... can you say island time? Don't get me wrong, I want to be on island time as well, but travelers don't relax until we get to the resort. Once we arrived, we were warmly welcomed. Our accommodations were out of this world. The. Best. I'm certain that we have never stayed in anything as comfortable and luxurious. During our stay, there was a power outage on the island... the whole island... including The Grace Bay Club. We were without power the first night, we dealt with it. When the power came back on, you could imagine that the room's thermostats were all still at 65 and the temps were about 80F. So, when the power came on, all of the air conditioners fired up and blew a fuse at the resort. So, we were out of power longer... This obviously put a damper on the trip. The restaurants were nice. Food was good. The servers were intent on making our stay as great as they could. The beach activity attendants were incredible. If I could give 6-stars to this part of the resort stay, I would. The pool service was slow. While this isn't an all-inclusive resort, the slow service only limited what the servers earned in tip. The Kids Club was incredible. The helpers in the Kids Club were unmatched by others we've tried at other resorts. Just incredible. The Spa was so-so. It left something to be desired. Plenty comfortable and enjoyable, but it didn't compare to others we've experienced at Riviera Maya or Nuevo Vallarta resorts. If you are traveling for the beach - stay here. If you are traveling for the best Spa and most responsive service - you might look elsewhere. I'm delayed in writing this review. So, hopefully, these have been addressed and they have improved the level of performance in these areas. TRIPADVISOR.COM USER
Jan 28th, 2020
We have been to Provo 13 times but this was our first stay at Grace Bay Club. We were really excited to stay there and admittedly, our expectations were really high. The service around the resort (on the beach, around the pools, etc) was good but honestly, other than that, we weren’t that impressed overall. The room was nice and the view was great - I’m just not sure that the resort is the best choice for the price point. I was also surprised that they no longer light the fire at the infinity far. I had been bragging about that to friends for weeks and they were underwhelmed. The good points for us include the relatively uncrowded beach, multiple pools, and the resort location. We were disappointed that we didn’t have a washer and dryer or any type of honor bar in the room. We may stay there again in the future but I guess we will have more realistic expectations next time. TRIPADVISOR.COM USER
Jan 25th, 2020
There is literally nothing to complain about here. Everything was great. Grace Bay Club is divided into 3 sections: the hotel is in the middle with the villas on one side and the Estates (residences with their own pool) on the other. Between the hotel and the beach is the adults only pool. The pool is not super large, but there was rarely anyone in it. There’s also a nice hot tub and great showers for washing off the sand if you visit the beach. There’s another pool over by the villas that includes a swim up bar. We never visited there, but from what I could see it didn’t seem crowded either. We had a Grace Bay suite in the hotel which was so large (1700 square feet) that we joked that we lost each other in it. It had a huge living room, big balcony with ocean view and spacious bath with large tiled shower and separate soaking tub. The bed was very comfortable. Oh - one thing I thought of to complain about - too many throw pillows on the bed. Unpacking them at the end of the evening was a chore. Lol really just kidding, this just shows you how perfect our stay was. The kitchenette has more than we needed including 2 coffee makers (drip and Nespresso), small cooktop, good selection of glasses including espresso cups, good sized wine glasses and champagne flutes. American breakfast was included in our rate. I’m not a big breakfast person, but it’s my husband’s favorite meal, so it’s saying a lot to report that he loved the large buffet especially the sausage, bacon and potatoes. You can also order omelettes or eggs Benedict from the kitchen. The beach area is huge and the pool / beach attendants were attentive. There is a team of concierges who you can reach almost any time via a special cell phone they give you at check in. A shout out to Michael and Berg for their courteous and friendly assistance. There’s twice a day housekeeping and the lady doing our room was so sweet that I actually looked forward to seeing her. The rate was not cheap but this is definitely up there in our top 5 hotels ever visited. TRIPADVISOR.COM USER
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