Gran Melia Fenix

Hermosilla 2 | Madrid, Madrid 28001  [SEE MAP]Madrid, Madrid  [SEE ADDRESS]

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at the Gran Melia Fenix

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Guest Reviews

TripAdvisor Traveler Rating 5

Great place to stay in Madrid

Jul 18th, 2019

Enjoyed my stay at the Gran Melia Fenix so much the first time that I came back a 2nd time. It is a nice hotel and the staff are very helpful. If you get club access, the area is very nice for breakfast and for the snacks/drinks in the afternoon with an outdoor area to relax in. The rooms are fine, suites are obviously larger but also stayed in a smaller room that was fine for 3 adults and a child. Next time I am in Madrid I will definitely stay here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent hotel in Madrid

Jul 17th, 2019

The Gran Melia Fenix Hotel is a decent hotel located in the Salamanca neighborhood and very close to the Retiro park. The Fenix bills itself as a 5 star hotel which unfortunately I would disagree with. The location was good, but the property was not up to the typical 5 star standard as it was quite dated and the staff were not up to the Four Seasons or Ritz Carlton standard. Furthermore, I took issue with some of the staff. For instance, I was denied breakfast one day even though I arrived 5 minutes prior to the 11am closing. Also, the hotel dry cleaning service is not available on Sunday’s as they outsource to a 3rd party. The gym facilities left little to be desired, with no wet or dry saunas to speak of. The property does have a nice restaurant on the 7th floor with a balcony and great view and the gin martini bar is considered one of the best in the city. Overall this is a mediocre property and I would not rate this as a 5 star property. Madrid is a fabulous place and one of my favorite world cities! The restaurants and night life are incredible. Enjoy! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay!

Jul 11th, 2019

My husband and I stayed only one night as a mini celebration of our 1 year wedding anniversary. The staff were super friendly and accommodating. The room was beautiful and it far exceeded our expectations. We also greatly appreciated the amenity from the front desk staff :) It was a great touch! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Classic Luxury

Jul 7th, 2019

We left this lovely hotel happy and rested. The lobby indicates old-school traditional quality and that’s pretty much what this hotel is about. The room was very quiet and extremely comfortable with a delightful bed and lots of pillows and of course top-quality linen. Luxury bathroom. One quirk seemed to be the air conditioning controls that seemed to do nothing. A call down to reception rectified this and miraculously they set my room temperature to nice and cool. Reception were very helpful indeed with doing some photocopies for me that allowed me to work in the room. The room desk is large and comfortable. Breakfast was an excellent offering although after I had been up to up to the buffet I discovered that a menu was also available but I had not seen it. No big deal but it is a real treat to have freshly-cooked food at breakfast. Top quality earl grey tea is available. Highly recommended for a luxurious and comfortable stay and I would like to thank the excellent staff at the hotel for looking after me so well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Will come back again

Jul 5th, 2019

I spent only one night .. I love the location.. the room with a nice view .. very clean ..the staff very friendly and very helpful.. specially the housekeeping staff .. really appreciate their effort .. I will come again and again .. TRIPADVISOR.COM USER 

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