Gran Melia Palacio de Los Duques

Cuesta de Santo Domingo, 5 | Madrid, M 28013  [SEE MAP]Madrid, M  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Elegant hotel in a great position

Mar 14th, 2020

A group of five of us stayed here and we loved our elegant , contemporary rooms and public spaces...The decor was stylish and impressive .... the hotel was close to most places we wanted to go to and we could walk... the buffet breakfast could have had less varieties & have fresher produce... but there were plenty of options... would stay here again... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Phenomenal Hotel

Mar 2nd, 2020

Traveled with my family of four to visit Madrid and attend El Clásico. From the experience at check-in, to the bellhop service, to the morning breakfast, to room service, the overall experience has been top notch. This hotel caters very well to families. The staff is incredibly nice and warm. We had issues with our ticketsTo the soccer game and they spent almost 30 minutes trying to help us. They go above and beyond. We normally stay at Four Seasons or Ritz Carlton’s, and the service and experience was on par or better than that. This will be my first choice to stay when we return to Madrid. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay from start to finish

Mar 2nd, 2020

We have just returned from a memorable weekend stay at this superb hotel. We had access to the Red Level lounge which was really great, with nibbles and drinks available all day. The location is excellent with many of the important landmarks within walking distance. We were with our baby daughter so we requested a crib in our room which was ready and waiting for us when we checked in, they even left a little towel and baby bathing kit which was a very nice touch! The rooms were extremely quiet, we couldn’t hear anything from outside which meant we slept very well. Breakfast is very good with a good selection of dishes cooked to order, whatever you want really from usual breakfast fair, they will cook it! Lastly, the staff were all very engaged, friendly and helpful. There is a roof terrace which we could access but it was too cold to use it in February. I would definitely recommend and I hope to come back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Superb breakfast big rooms

Feb 27th, 2020

America is a great staff member, the rooms are big and nicely decorated, staff is very good, the breakfast amazing we love this hotel, it’s location is walking distance from el retiro and all museums and palacio real!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sensational

Feb 22nd, 2020

Just finished a 5 night stay with my son at this beautiful hotel. One word can only describe our stay , sensational !!! From the moment we arrived , until the moment we left , everything was five star. We were greeted at the front door by Hector . His knowledge and enthusiasm was a breath of fresh air after a 24 flight from Sydney. All the staff throughout the hotel were exceptional. I could not fault them or their level of service. I would have no hesitation in recommending this hotel to anyone else. Look forward to hopefully bringing my entire family over to enjoy. TRIPADVISOR.COM USER 

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