Grand Bahia Principe Turquesa

Crta. Arena Gorda-Macao Playa Bavaro, Seccion Baigua-Higuey | Punta Cana 23000  [SEE MAP]Punta Cana  [SEE ADDRESS]
Credit

Courtesy of Grand Bahia Principe Turquesa

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at the Grand Bahia Principe Turquesa

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Guest Reviews

TripAdvisor Traveler Rating 4

clean hotel lovely pool

Feb 10th, 2020

We stayed at this hotel and found it to be very clean. The rooms were large with large bathrooms and balconies. The food at the main hotel in the buffet was very good with a good selection. We found that 3 of the specialty restaurants were not good. They included the Mediteranian, Greek and Italian. We really enjoyed the Japanese Tepanyaki. The staff were very friendly. We were warned about thefts from the room and were told to keep everything in the safe when we were not in the room. They provided a free safe. We found that this was one of about 4 hotels which were all in the same general area. You had to take a shuttle to get to the beach. We found that this was too large of a complex for our liking. As with most resorts people were reserving their lounge chairs around the pool which was inconvenient. The hotel says they do not permit this but it happens every day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Theft in the hotel premises and security involved

Jan 1st, 2020

Its a horrible experience. US $5000, CAD $ 100, DR $4000+DR$1000, theft from the room in my suitcase lock still there but zipper and latch broken. I stayed from Dec 25, 2019 to Jan 1, 2020 and in total had 9 rooms booked. The security manager- Antonio and the superintendent Bernandino are both involved with the maintenance guy and cleaning guy. There has been a police complaint too but all in disguise. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

terrible experience

Dec 9th, 2019

rude front desk. accommodations were horrible. fear of workers being in your room while you were not there is highly probable. be careful of what you drink and who you get it from. do not wonder alone in the resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great trip for a single parent

Nov 5th, 2019

Traveled in the first week of June during a controversial time for the resort brand. I stayed in Turquesa with my 8 year old son we and had a fantastic time. I've worked in hotels for years and have high but realistic expectations. I did have to ask twice to have the family add-ons for my son on the first day. That was the only real issue with the hotel. The room was better appointed than others I've been to. Wifi worked when needed. I did not attend the consultation, to get all the wifi knowing in advance what to expect I declined politely. My son and I found the guests in some of Turquesa were part of a large party and got obnoxious in and around the pool and bar. We avoided this and walked to the beach. Trolly's when needed. A few hours at the beach then we went back via other pools back to our section. The à la carte restaurants were all good quality and servers were kind to my son in all. We found the Turquesa buffets to be hot and fresh at each of the meals we had there; the servers were always available. I didn't tip in large sums, I chose to tip in modest amounts in a reasonable frequency. The evening entertainment was great and we often went to Bavaro. I didn't drink as much as I could have because no one wants to parent with a hangover - but drinks were all good and coffee was great. We definitely enjoyed the food, we are not picky and have no allergies fortunately. I felt this resort was a good value for the amount I paid (single parent bonus) I finally didn't have to pay an adult rate for my kid, that was appreciated and not always available during times I can book/ travel. I'd go back, but may choose one of the surrounding resorts just to try variety. If I end up at Turquesa again it will be a good time too. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible customer service skills

Sep 7th, 2019

Employees had bad customer service skills from the front desk to the lady that reserve tables for the restaurant and the bar and by the way I speak perfect Spanish. We was very disappointed with the service and the treatment I will recomend better training and better communication skills is much needed. I will ask a question and they will not know or tell me to look at the map. We asked to talk to a high rank manager and they refuse to assist us with your request. I have to say the restaurant experience was great the only thing good I have to say about the place. TRIPADVISOR.COM USER 

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