Grand Beach Hotel

4835 Collins Avenue | Miami Beach, FL 33140-2751  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Great Room and View, thats it.

Nov 15th, 2020

Only two stars because of the amazing room and view. We came to spend our honeymoon here. Booked 5 nights. The check in was great, the receptionist made everything seem great. We get to our room with an ocean view and it was beautiful. We changed and left our room to enjoy the hotel and all it has to offer. The only amazing service that we got was at the coffee bar inside the hotel, the guy there was fast and did all his best to get people taken care of fast!! Pools are decent however the hot tubs are not hot tubs. The water was not hot and the jets were not working due to “the storm damaging the jets” i asked for them to at least increase the water temp and they ignored it, every guest was complaining and at that time i was the only one that said something (of course I was a karen and my name isnt even karen lol) They have a towel station and they were out, guests had to hunt employees in order get towels. The lunge chairs are filthy, they all had stains and mold all over them and ants due to the filth. Cleanliness is rated at 0 stars in the pool area. My newly husband spent our whole stay complaining that we should have searched for more hotels instead of going with the first one we saw all because of the amazing pictures on the website. If you wanna cone to miami and dont plan on being at the hotel much then I recommend this but if you want to come to relax at the hotel then i dont recommend you come here and specially don’t spend your honeymoon here!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Wheres my deposit refund?

Oct 20th, 2020

I stayed at grand beach hotel the last weekend in September 2020. Beautiful hotel. Amazing views. I rented two rooms during this stayed one for me and one for a family member. I placed a security deposit on both rooms 200 a piece. At check out I was told the deposit would be replaced on my card I use to make the deposit in 3-5 days. Here it is a whole month later and still no refund. I have called the hotel. I have ask to speak to a manager.i have left voice messages. I have called to speak with someone in accounting. I have send emails. I have never been given any help in resolving this issue. I have recieve absolutely no help in this matter. Zero. Grand beach hotel... WHERE IS MY REFUND?🤬 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not 4 Star

Oct 19th, 2020

I stayed here this past weekend. I had to switch rooms because the 1st one wasn't clean. The second one ended up being just as dirty. I didn't want to keep carrying luggage down to the lobby so I just kept the 2nd room but I did call the concierge to make them aware. They did not have an apologetic attitude... expressed zero care. The lack of cleanliness is unacceptable especially during Covid! There were no towels in the room and I had to replace the toilet paper. As a travel agent I will not be sending any clients here because this definitely wasn't 4 star treatment. I will not return her either. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Grand Beach Hotel

Oct 13th, 2020

This place is amazing, so clean, COVID protocols in place, beautiful layout and design and just the right size, not to big of a resort but not too small either, worth it! Pricing is VERY fair for everything you get as well. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

THE HOTEL CHARGED TOWELS, INTERNET, WIFI, RESORT !!!!

Sep 29th, 2020

I booked a vacation with my husband for a week. I payed everything through the AGODA APP before my trip, but when I check out, the hotel charged me $367.89 !!! THEY CHARGED ME FOR THE TOWEL SERVICE + TAX, INTERNET SERVICE + TAX, WIFI SERVICE + TAX, FEE RESORT, ETC, ETC. It's incredible, I have never been charged for this vital service for a guest !!! MAKE SURE THIS SERVICE IS INCLUDED BEFORE MAKING THE RESERVATION TRIPADVISOR.COM USER 

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