Grand Hotel Acapulco

Avenida Costera Miguel Alemán No. 1, Icacos | Acapulco 39860  [SEE MAP]Acapulco  [SEE ADDRESS]

Courtesy of Grand Hotel Acapulco

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Sitting pretty on the beryl-tinted waters of Acapulco Bay, the Grand Hotel Acapulco & Convention Center offers panoramic views, expansive pools and direct access to powdery sands. Accommodations feature cable TVs and private balconies with garden or pool views, and in the family suites, iPod docking stations and a master bedroom with its own separate balcony. Located in the city's Golden Zone, the Grand Hotel rests close to some of the city's most popular sandy strips, like Playa Condesa and Playa Icacos. When you're not lounging by the shore, recent guests recommend an afternoon at the spacious pool area. Surrounded by thatched-roof huts and rows of lounge chairs, the two pools receive two thumbs-up from guests. However, reviews are more mixed for the hotel's restaurants. While some guests say the seafood dishes at El Pescador (or, The Fisherman) are delicious, others say the fares at all of the eateries are slightly overpriced.
Hotel Class
Property Type
Hotel, 573 rooms
Primary View
Best For
Business travelers, Couples, Groups, Families


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Critic Reviews



Formerly a Hyatt, this large hotel is popular with business travelers, conventioneers, and—thanks to its bold Caribbean color schemes and striking design—TV producers, who have opted to use it as the backdrop for many a Mexican soap opera.

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 917 have reviewed the Grand Hotel Acapulco, giving it a rating of 3.5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 3.5 based on 917 reviews 3.5 (based on 917 reviews)

Guest Rooms

The Grand Hotel Acapulco's accommodations range from superior guest rooms to three-bedroom suites. All are decorated with tile floors, wood furnishings and bright Caribbean-inspired accents. Standard rooms include flat-screen TVs and air-conditioning units. Upgraded accommodations include additional amenities like coffee makers and separate living areas.
  • Internet access available for a fee
  • Private balconies
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Set along the southern sands of Playa Icacos, the Grand Hotel Acapulco & Convention Center offers Caribbean-inspired accommodations within a multi-story tower. Overlooking Acapulco Bay, the property is within walking distance of shops and restaurants and is about a half-mile south of the El Rollo water park.
  • On-site third-party boutiques and tobacco shop
  • 24-hour taxi service available
  • Located about 11 miles northwest of Acapulco International Airport
  • 24-hour valet parking
  • 24-hour self-parking
  • Airport shuttle
  • Car service (with fee)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The hotel offers four dining establishments and multiple bars for guests to choose from. For breakfast, La Ceiba serves an international buffet-style meal. El Pescador overlooks the bay and serves grilled specialities, as well as wood-fired pizzas and a Sunday Champagne brunch. The Islander offers kosher meals for breakfast, lunch and dinner. Guests can also dine at Bar El Capitan and Zapata Villa, which both feature speciality menus and themed nights
  • Lobby Bar offers bar service and snacks
  • 24-hour room service

Number of restaurants4

Cuisine TypesBuffet, Italian, American, Mexican

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


The hotel has three swimming pools, all of which offer large sundecks and lounge chairs. Two of the pools are set within palm trees and gardens, while the eco-friendly saline pool is near the Mexican patio.
  • Direct beach access with complimentary loungers and umbrellas
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


The hotel’s Alory Spa offers a full range of services, including facials, massages and body treatments. Guests have access to separate men’s and women’s locker rooms, Jacuzzis, steam rooms, saunas and showers. The property also features a full-service beauty salon that offers hair services, nail care and other beauty treatments.

    Services offered:

    • Massage
    • Facial
    • Body Treatments (i.e. scrubs, wraps)
    • Salon services
    • Outdoor treatment area
    • Steam room
    • Sauna


    The hotel offers Family Corner rooms and multi-bedroom suites with separate bedrooms for families. In addition, the hotel offers childrens activities during the high season and babysitting services (fees apply) year-round.
      • Kids Club
      • Free Kids Club
      • Fee for Kids Club
      • Cribs
      • High Chairs


      The hotel’s Grand Gym offers cardio machines like ellipticals, treadmills and stationary bicycles, along with strength-training equipment and free weights.
      • Daily fee of 100 pesos (about $5 USD) includes a bottle of water or energy drink
      • Water sports equipment available on the beach from third-party vendors
      • Weight equipment
      • Cardio equipment
      • Yoga mats
      • Free fitness classes
      • Premium fitness classes (with fee)


      The Grand Hotel Acapulco & Convention Center offers 14 venues for meetings, conventions and business events. The property’s largest space, Salon El Cabaret offers a flexible space for up to 900 people. There is also a business center with computers, photocopying, faxing and scanning capabilities.
      • Audiovisual equipment rentals available
      • Event planning assistance available

      Number of meeting rooms14

      • Business center
      • Meeting rooms
      • Meeting and event planners available


      The Grand Hotel Acapulco & Convention Center has indoor and outdoor venues for weddings. There is an on-site synagogue for Jewish ceremonies, along with a kosher kitchen for banquet catering. There are two indoor venues, The Cabaret Lounge can accommodate up to 600 guests for a banquet and the Hall Number One can host ceremonies and receptions with up to 500 guests. In addition, the Mexican Patio & Beach is available for weddings.
      • Full-service catering
      • On-site event planning
      • Themed events and decor options

      Maximum wedding guest capacity600

      • Hotel hosts weddings
      • Outdoor space for weddings
      • Wedding planners available

      Find the Best Price

      at the Grand Hotel Acapulco

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