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at the Grand Hotel Mercure Biedermeier Wien
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Could use a renovation
Sep 11th, 2020
A bit worn-down, some past glory is yet seen but could use an upgrade. Stayed for two nights, didn't have breakfast. Maybe not the best location but on a very nice quiet street with lovely garden and courtyard. Bathroom was quite spacious and lovely. TRIPADVISOR.COM USER
Easy access from the airport and train station but hotel interior seemed outdated
Mar 21st, 2020
I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre. TRIPADVISOR.COM USER
Location and atmosphere
Feb 26th, 2020
great location, central but quiet. grand rooms, clean and warm with good air conditioning Breakfast with decent choice of food and alternatives for gluten and lactose free diets great apartment for families with two separate bedrooms and aditional bed in living room TRIPADVISOR.COM USER
ONE OF MY FAVOURITES 4 STARS HOTELS IN VIENA !!
Feb 25th, 2020
The hotel has a very good location, just a short walk to the Ring (the avenue sorrounding the historical Vienna city centre) if you are interested in sightseeing, also just a few stops by tram 0 you can reach the hotel from the Hofbahnhof (Vienna train station) and viceversa. If I would have to define this hotel, the best word is cozy, in spite it has 198 rooms, the hotel design with 2 entrances by 2 different streets and the alley in the middle, make it nice and cozy, as we were here in Christmas, it has a beatiful decoration, that can be seen in the pictures I enclosed to this review. The staff was efficient, polite and ready to help us with any question or request, the room was spacious, with all the standards of a good 4 stars hotel, although I found that my bed (we had a twin double room) could be a little bigger, the bathroom was clean, spacious and well iluminated. Regarding the restaurant we tried it once for dinner and we ordered a Caesar salad that was OK and a pumpkin cream, in spite there was nothing in the menu about the pumpkin cream being spicy, it was so spicy, that I could not eat it, I told the waiter about that, hoping that maybe they will offer me another non spicy or something different, but it did not happened… Breakfast was excelent, with a wide variety of items of different types, as well as the quality of what they offer for breakfast, in addition the restaurant for breakfast is nice and cozy, maybe the only thing is that in winter to go to the restaurant from the rooms, you have to go out, but it is just a couple of steps. It is still one of my favourite 4 stars hotels in Vienna and I would be back to GRAND MERCURE BIEDERMIER again, if visiting Vienna. TRIPADVISOR.COM USER
Feb 24th, 2020
Nice hotel . Very close to train station servicing the airport. Short walk to the old town. Didn't eat there but food looked good. Very clean and friendly. Reasonable price. Would recommend and stay again TRIPADVISOR.COM USER
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