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at the Grand Hôtel du Lac
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Sep 21st, 2020
we have been here several times before and here we are again. Which is a good sign! We had a Juniorsuite, a corner room, with balcony and window in the bathroom ! The blue-grey color interior looks superb. The view from the 2. floor directly towards the lake, cool. The only thing, as it is a corner room, one side is towards the busy street and if one opens the window/door it is noisy during the day but later at night the traffic calms down. Restaurant for breakfast, small buffet and individual order, could improve the service, it takes too long to be able to place the coffee order, we were not made aware that it is possible to order additional items. on one of our 3 breakfasts we had a different waiter and surprise she was very attentive, no long waiting time. Same happened at the Marina bar, one night all perfect, 2. night very slow. Would be great to improve the service. TRIPADVISOR.COM USER
Beautiful hotel by the lake
Sep 10th, 2020
We really enjoyed our stay at this classy and nicely furnished hotel. We booked their Riviera Love package which is excellent value and includes the Riviera card that gives free boat/bus/attractions. The spa area is small but a good respite at the end of the day. Our junior suite was very comfortable and roomy with a gorgeous view. The staff were lovely, in particular the waiter at breakfast and the ladies on the front desk/reception. We enjoyed room service twice and breakfast on the terrace was a superb start to each day - the buffet is great. All in all, a very relaxing stay. TRIPADVISOR.COM USER
Terrible Customer Service
Aug 3rd, 2020
The location is very beautiful, however the customer service, and specifically the concierge + hotel manager are incredibly rude and indifferent to their guests needs. We came to this hotel to celebrate a graduation, and although they messed up our reservations, they did not even try to find a viable alternative. They sent us to a fast food restaurants and were incredibly rude when we returned to say that we definitely would not celebrate at a clam shack. They then put us into the buddha bar, where the service was poor and unprofessional. We complained several times about it, but the hotel manager and his concierge was deaf to our complaints. After leaving, we complained to Relais & Chateaux, and the extremely rude hotel manager wrote back that nobody of my family ever apparently complained and that my "complaints elude (him) somewhat. Regarding to all other comments explained on your email, perhaps we would have had a chance to respond favorably to your expectations if a dialogue could have been done on the spot, during your stay, and not by email after your departure?" While the property is beautiful, the leadership is incredibly poor and inconsiderate, reflected by its inhospitable staff. TRIPADVISOR.COM USER
Worth a stay
Jul 20th, 2020
Old school hospitality, we are here the second time and it’s as good as we remembered. Buddha bar is a must!!! Best rock shrimps ever!!! This simply is one of the best hotels we have ever been too . And boy, have we travelled! TRIPADVISOR.COM USER
Great place with a splendid lake view, an excellent restaurant and fair prices
Jul 17th, 2020
In general, we can only say positive things about our stay. The hotel is very clean and currently required safety measures are taken very serious, the view from our room over Lac Léman was outstanding, the hotel restaurant serves excellent food and really deserves its star and points, and the prices we got offered with the riviera package were very fair. If only the service in the restaurant could keep up with these standards, e.g. waiting 20 min for drinks or having to ask multiple times for a dirty chair pillow to be replaced our per se not major issues but it is just not 5*-like. TRIPADVISOR.COM USER
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