Grand Hyatt New York

109 East 42nd Street Park Avenue at Grand Central Terminal | New York, NY 10017-8500  [SEE MAP]New York, NY  [SEE ADDRESS]
Credit

Courtesy of Grand Hyatt New York

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at the Grand Hyatt New York

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Guest Reviews

TripAdvisor Traveler Rating 1

It was very noisy, almost no sleep for 3 nights.

Feb 25th, 2020

My experience with Grand Hyatt were very good before, but this time is very bad because it is so noisy, So many teenagers around, they party and shouted till early morning, security came to stop a little while, but the party came back soon, till 5am everyday. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Midtown Disaster

Feb 25th, 2020

New York City is the city that never sleeps and Grand Hyatt is the hotel where you can't get a good night's sleep because of its paper thin walls. Depending on your room location, this old and tired hotel with its incompetent and sometimes mean spirited front desk team blesses you with the sounds of 42nd street, your neighbors' alarm clocks, their televisions and their conversations if you are in one of their porous connecting rooms and of course there are the hallways where you get to hear people talking and opening and closing their doors in the privacy of your room. And if you like an airline sized bathroom, this is the place for you. Many of the rooms have a toilet that is wedged in between the vanity and the shower door which literally crams a normal size man into a space that will only fit a normal size teenager comfortably. In fact, the toilet space is so small, there is no toilet paper holder next to the toilet. It literally is next to the towels in the front of the vanity--the ultimate reach around. And to add insult to injury, they charge you a $45 per night destination fee for discounts on a number of NYC attractions that are useless to the business traveler along with a small credit in the bar and their understaffed marketplace which is totally jammed during rush hour. Management is clearly only interested in maintaining its margins as the front desk is chronically understaffed which means excessive wait times to check-in or have an issue addressed and this beast is poorly maintained. The only thing going for this hotel is its great midtown location. Read the reviews as this hotel has issues and management is in total denial. Other than pure greed, there is no excuse for delivering a bad product at a high price especially when the dreaded Destination Fee is layered in. Good riddance Grant Hyatt. The only thing Grand about this dump is its past. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful

Feb 24th, 2020

I was really worried about staying here after reading the reviews on TA - I needn’t have, we had a wonderful stay and I think that the reviews on here reflect the typical American attitude that everything should be just perfect at all times! E.g how in gods name can it be any reflection on the hotel if you hear a guest playing music in the wnext room or if there are too many delegates staying? Get a grip and do some research : it’s a massive hotel and it’s gonna be full of all sorts of people! After our flight from the UK, we were greeted to the usual New York welcome at JFK - rude airport staff and vile immigration officers : terrible welcome to anyone arriving in the states - they should be ashamed of themselves, and I wonder how they would feel if their families were being treated like that! However all was saved by the lovely welcome from Yvonne on the front desk at the Grand Hyatt - so warm and friendly and a genuine welcoming smile. Our room was lovely and spotlessly clean and very quiet. Next door to Grand Central so very handy for subway. All major attractions within walking distance. It is huge, it is busy but we love hussle and bustle so we loved it. We will definitely come back again - thanks for a great time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Like a youth hostel

Feb 24th, 2020

Very poor expereince, hotel had lots of young noisy delegates, and was ill-equipped to deal with them - this meant disturbed sleep and having to change rooms (to a less nice room) and battling for a discount for the inconvenience at check-out - not at all the special accommodation which I had assumed TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bad Experience at (not so) Grand Hyatt

Feb 23rd, 2020

Poor front desk staff Justin was not interested, impersonal and out right rude Facility is getting worn out Window shades did not work - and they won't change the room Old bathrooms and worn out towels We were told that Housekeeping forgot to clean our room when we returned in the evening For the price, not worth it! TRIPADVISOR.COM USER 

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