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Grand Hyatt Playa del Carmen Resort

1a Avenida esquina Calle 26 Colonia Centro | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

Courtesy of Grand Hyatt Playa del Carmen Resort

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Recent guests praise the beachfront access and guest rooms with private balconies
Some on-site restaurants require reservations
The beachfront location of the Grand Hyatt Playa del Carmen Resort is one of the amenities recent guests loved most about this sprawling property. The resort is also within walking distance of Playa del Carmen attractions, such as the Playa del Carmen Beach and La Quinta Avenida, where you'll find numerous shops and restaurants. Other highlights include the personable and helpful staff, the fresh gourmet cuisine served at the three on-site restaurants and the Cenote Spa, which boasts a hydrotherapy area, eight treatment suites, a fitness center, a lap pool and an extensive list of spa and salon services. The 314 guest rooms and suites feature local woods and fabrics, balcony views of the Caribbean Sea or preserved mangroves, and include amenities like Grand Hyatt Beds, walk-in showers, double sinks, flat-screen TVs, coffee makers, high-speed internet access and floor-to-ceiling windows. Some rooms and suites also have private plunge pools and furnished terraces. Recent visitors also liked that you could choose your own meal plan, but several warned that there is a pricey fee attached if you lose your meal plan bracelet, so make sure to keep an eye on it. And remember: If you're a member of the brand's loyalty program, you can earn or redeem points for choosing to bed down here.
Playa del Carmen
Hotel Class
Property Type
Resort, 314 rooms
Primary View



  • 5.0Hotel Class
  • GOODCritic Rating


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Critic Reviews


The 314-room Grand Hyatt Resort is one of the only luxury resorts in downtown Playa del Carmen, and has a convenient location within easy walking distance of 5th Avenue.



The architectural design of this property is unique and impressive, from the waterfall pyramid to the terraced-style building.

AAA/CAA Four Diamond Awards 2019



Sweeping views of the Caribbean and a world-class spa offering a host of soothing signature treatments pave the way for tranquility in this chic bohemian enclave.

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 3125 have reviewed the Grand Hyatt Playa del Carmen Resort , giving it a rating of 4.5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4.5 based on 3125 reviews 4.5 (based on 3125 reviews)

Guest Rooms

Accommodations at the Grand Hyatt Playa del Carmen Resort offer modern decor inspired by the beach, with blue and tan color schemes and natural wood furnishings. Amenities include furnished balconies or terraces, flat-screen TVs, complimentary Wi-Fi access, coffee makers and minibars. Bathrooms feature walk-in showers, magnifying mirrors, bathrobes and slippers.
  • Some upgraded accommodations have plunge pools or swim-up pool access

Standard room size409 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Overlooking the Caribbean Sea with a 460-foot stretch of beachfront, the Grand Hyatt Playa del Carmen Resort is centrally located in downtown Playa del Carmen, Mexico. Visitors can easily each attractions in the area, including the popular shops and restaurants located along La Quinta Avenida.
  • No self-parking
  • Located about 35 miles south of Cancun International Airport
  • 24-hour valet parking ($8)
  • 24-hour self-parking
  • Airport shuttle
  • Car service

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The resort offers two on-site restaurants. The Grill at 1-26 overlooks the property's pool (and the ocean) and serves prime cuts of meat and fresh seafood cooked on a charcoal grill for dinner. La Cocina offers breakfast, lunch and dinner with a globally inspired menu and a selection of signature cocktails. Additionally, guests can grab snacks and quick bites to eat at El Paseo, which is near the hotel's entrance and has a variety of authentic Mexican food kiosks.
  • El Paseo has coffee bar and raw bar

Number of restaurants3

Cuisine TypesBuffet, Mexican

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


The property features three infinity pools that overlook the ocean, as well as a designated children's pool. Guests can also take advantage of the 82-foot lap pool for exercise. Additionally, visitors have access to a beach with chaise lounges.
    • Lap pool
    • Wading pool
    • Lazy river
    • Family pool
    • Infinity pool
    • Whirlpool/hot tub
    • Adults-only pool
    • Lifeguard on duty
    • Poolside service
    • Waterslide
    • Deck chairs or cabanas
    • Pool bar


    The on-site Cenote Spa offers a variety of treatments inspired by the region's famous underground rivers. The spa includes eight treatment rooms, two of which are specifically for couples, and a hydrotherapy area. Treatments range from massages to body treatments to salon services.
    • Open daily from 9 a.m. to 8 p.m.

    Services offered:

    • Massage
    • Facial
    • Body Treatments (i.e. scrubs, wraps)
    • Salon services
    • Outdoor treatment area
    • Steam room
    • Sauna


    This Grand Hyatt resort offers plenty of kid-friendly activities for families. Camp Hyatt Tortuguita is open to kids ages 4 to 12 and hosts games, crafts and educational activities. Children can attend Camp Hyatt Tortuguita for a half day, full day or an hour at a time. There is also an arcade that's equipped with a variety of games, such as pingpong and air hockey.
    • Kids camp offers children's dinners on Fridays and Saturdays (extra charges apply)
    • Spa has kids fitness classes and treatments
    • Children's pool on-site
    • Kids Club
    • Free Kids Club
    • Fee for Kids Club
    • Cribs
    • High Chairs


    The hotel's 24-hour fitness center offers free weights, treadmills, exercise bicycles and ellipticals. There are also bike tours and boot camp and yoga classes available to entertain energetic guests.
    • Free loaner bicycles
    • Property has an 82-foot lap pool
    • Weight equipment
    • Cardio equipment
    • Yoga mats
    • Free fitness classes
    • Premium fitness classes (with fee)


    The Grand Hyatt Playa del Carmen Resort offers more than 15,000 square feet of event space and 18 meeting rooms (12 with natural light) for business meetings of all sizes. The on-site event planners can help businesses coordinate catering services, audiovisual equipment and more.
    • On-site business center

    Number of meeting rooms18

    • Business center
    • Meeting rooms
    • Meeting and event planners available


    There are four wedding venues available at this resort: the Grand Ballroom, the Beach Front, the Citrus Patio and The Bridge and Ocean Front Pool Terrace. The property's wedding planners can help guests customize their wedding experiences to their own traditions and style. Planners can also help with all other aspects of planning, from the photography to the cake.

      Maximum wedding guest capacity470

      • Hotel hosts weddings
      • Outdoor space for weddings
      • Wedding planners available

      Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

      Find the Best Price

      at the Grand Hyatt Playa del Carmen Resort

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