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at the Grand Oasis Cancun All Inclusive
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Aug 12th, 2020
Great service!! Dorinel took care of us like no other. Definitely recommend staying at this place. The food it’s amazing, service is great couldn’t ask for anything else. You’re not going to regret it. PS. Talk to the concierge people for the dinner with the show it’s worth it! TRIPADVISOR.COM USER
Aug 12th, 2020
The hotel itself is nice but the restaurants inside the hotel are literally SUPERB!!!! THE WHITE BOX Restaurant was WOW!!! Everything was really really good and the service is excellent. My favorite dish was Frutos del Mar, it was delicious. The brick oven pizzas are also excellent. Oh and the cheesecake, was literally one of the best I've ever had!!!! We had the opportunity to meet Fransisco, the pizza chef and Sergio, the executive chef, both very nice. I strongly recommend The White Box restaurant inside of Grand Oasis Palm. TRIPADVISOR.COM USER
Aug 4th, 2020
Hello place is really nice been to DR 8:times Cuba 3 times ♥️ my plane was not able to go to Cuba so decided Cancun suppose party City I'm a single guy never felt to cold in my life every time I traveled had always ladies approach me😃 the kinky club amazing but most ladies to young I'm done Cancun 4.5 hour flight took like 12 hours 😒 me Cuba only wish I was born their stay safe good luck 🙏 TRIPADVISOR.COM USER
Jul 26th, 2020
hotel was beautiful... beach was beautiful but overall food was very tasteless... rooms were very hot had to switch rooms.. room service was always a 7$ charge fee and then the food was just as bad... only thing good were the steaks and tacos at the steak house restaurant. The staff was very friendly and kind. everytime we would go to certain restaurants and the times showed they were open but they were actually closed. everything closed at 11 pm which sucked cause the parks such as xcaret were open til after that time and we would be hungry after we came back. wifi was only allowed 1 person per room if not you would have to pay over 10$ daily each person. toilet was leaking in my room even after they “fixed” it. My friends room fridge stopped working. so all of the stuff they had was warm. every single person regardless if they did the littlest thing for you expected a tip. La placita had the best tacos but they dont make tortas so why say they do. I didnt like how they give small glass cups and no straws esp during a pandemic i understand that everything is washed but still. i seend then just gice it q little swipe then rinse and ise it again. they also re use recycled plastic cups. Express check out was not working which wasted our time. overall i would not stay at this hotel again. TRIPADVISOR.COM USER
COVID-19 measures not respected by 98% of guests!!!
Jul 25th, 2020
To summarize: the covid-19 measures weren't being respected by 98% of guests, thereby you can't have breakfest with 300 tourists (not a single wearing a mask), mini bar only with water (no soft drinks/beers), no room service (however on last day according to front desk there was?), 8 US$ per minute in extra charges for collect calls made from the room. . In a few days, we'll know if I we caught the covid-19. Ocean water dirty, af.. TRIPADVISOR.COM USER
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