Grand Residences Riviera Cancun

Boulevard El Cid Unidad 28 Lote 1, Manzana 20 Supermanzana 3 | Puerto Morelos 77580  [SEE MAP]Puerto Morelos  [SEE ADDRESS]
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Courtesy of Grand Residences Riviera Cancun

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Guest Reviews

Tripadvisor Traveler Rating 5

By far, the best hotel I have stayed at!

Aug 3rd, 2020

The experience I had at this hotel, was the best! Everyone was really nice and the hotel was spotless. The food was great! It's about 30 minutes from Cancun so you can avoid all the people and heavy traffic, but still be close enough to all the tourist attractions. Highly recommend! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful visit (2nd time)

Aug 2nd, 2020

We visited In 2016 and had such a great time we came back this year. Our experience this time was just as good. Great food, great service, very clean. We highly recommend and love the people (Franco our butler, Ricardo the activities guy, & the waiters especially Abad, Roger, Miguel, Lot) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect Vacation

Jul 16th, 2020

This resort is beautiful. The service is top notch and the rooms are gorgeous. My family and I stayed in the master suite. I have three kids and they all had their own bed to sleep in. Two bathrooms and a beautiful living room and kitchen. The kids club was great! Mary, Teresa and Nila were so good to my kids. The place was very clean!!!! And they do a lot of cute things. Made bracelets, pinata party, painted, water balloons, movie night, fed the iguanas, and the list goes on. The service and cleanliness of this resort keeps me coming back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Prepared to be Wowed!

Jul 15th, 2020

I have never had the urge to go back to a resort a second time. I just left Grand Residences last week for the second time and I cant wait to go back again a third. From management, to servers, cleaning service and all others, the service, friendliness, quality is all Top Class. The rooms are amazing, the food/drink is delicious, and there is no lack of it either. Kids love the Kids Club, allows them time to get indoor in the air condition and do some arts/crafts or other activities they have planned. But I want to point out how Guest Relations Manager Cesar and his staff went above and beyond for me after we left his hotel. My wife had forgotten her cell phone in the shuttle back to the airport. I contacted the hotel to see if they could do anything, but I am in mexico, I didn't have any expectations. Cesar reached out to me 2 days later saying he had the phone in his possession and we arranged a Fed Ex shipment to my home. I didn't think the service here could impress me more when i was leaving but they manged to exceed it. Thank you Grand Residences. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

As always, Awesome

Jul 10th, 2020

We have been here several times over the past few years. As always, the service and resort are awesome. Carlos was our Butler and he was fantastic. Felix and Miguel by the pool are great (Felix has been there since we’ve been going, first as a waiter in restaurant and now by the pool). The only downside this time was the seaweed. TRIPADVISOR.COM USER 

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