Grand Sierra Resort and Casino

2500 E 2nd St | Reno, NV 89595  [SEE MAP]Reno, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

21 + Infinity VIP Pool Deck - Daybed

Jul 8th, 2020

Exceptional customer service! We had the opportunity to enjoy a day at the pool on Sunday, of our 4th of July Weekend. The pool was luxurious the waitstaff was absolutely divine and we had a great time. Our private cocktail waitress, Alyssa was an absolute pleasure. She catered to us and took care of any questions or concerns we had. Definitely, would do it again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Pool experience

Jul 8th, 2020

We had a great experience at the grand Sierra resort Jennifer Lopez was our server at our pool cabana we had a wonderful Experience she was knowledgeable about the menu suggested the nachos those were amazing and kept our drink cool and filled TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Absolutely no social distancing and sickened by total disregard of safety and sanitation.

Jul 8th, 2020

I rarely write reviews but I felt the need to during these times where safety and cleanliness are of utmost importance. We were in a weekend and it seemed that the 50% occupancy was not being maintained. The casino floor was jam packed and there was no visible security presence. I would estimate that way less than that 50% were wearing masks. The slot people were nowhere to be seen and we could barely get a drink. The central bar was 2 deep and the staff seemed entirely overwhelmed. The customer service was porous to say the least. This place has definitely fallen off and its not just due to COVID. Managers in suits were just standing around outside the Cafe appearing to be joking and talking rather than assisting guests or even their own staff. What an embarassment!!! We will never go back and will advise our friends and family to stay away entirely! What a complete shame and total disregard for peoples safety and wellness. Obviously it's all about the money. Totally disgusting!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean and kind

Jul 6th, 2020

Spend one night to visit family. Check in was smooth. Room was very clean. Spent the afternoon at the pool. Our server, Sara, was friendly and fast with our food and drinks. Always present when we needed her. Night was quiet and bed was comfortable. Billy with bag service Monday morning was very friendly as well. Definitely stay again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service at the GSR

Jul 6th, 2020

We had a great time and will definitely be back soon! Violeta, my host, always takes excellent care of us and the pool service was excellent! The cocktail waitresses are good too, Siri does an excellent job and even remembers our names! TRIPADVISOR.COM USER 

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