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Grand Velas Riviera Maya

Carretera Cancun Tulum Km 62 | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

Courtesy of Grand Velas Riviera Maya

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All rooms offer at least 1,100 square feet of space
Resort is not within walking distance of downtown Playa del Carmen
This 85-acre, all-inclusive property approximately 5 miles northeast of central Playa del Carmen, Mexico, garners rave reviews from its guests. The accommodations impress with whirlpool tubs, 42-inch plasma-screen TVs and at least 1,100 square feet of space. Meanwhile, guests consistently praise the resort's excellent customer service, its gourmet cuisine and its revitalizing spa services. During your stay, you can sign up for invigorating treatments like the Mayan Jade Facial or the Coffee & Cocoa Experience. If you're more interested in staying active, consider breaking a sweat in the fitness center, signing up for a free fitness class or borrowing complimentary kayaks and boogie boards at the beach. The all-inclusive rates also cover meals at the property's eight restaurants and other privileges, such as kids and teens club activities, 24-hour concierge services and drinks. Plus, the hotel is part of the Preferred hotel group, so members of the I Prefer Hotel Rewards program can earn points and use free night certificates here.
Playa del Carmen
Hotel Class
Property Type
All-inclusive resort, 539 rooms
Primary View
Traditional, Opulent, Modern



  • 5.0Hotel Class
  • GREATCritic Rating
See all hotels in Playa del Carmen »

Critic Reviews

Other Awards

  • AAA/CAA Five Diamond Awards 2019
  • Frommer's Exceptional
  • Forbes Travel Guide Four Star Awards 2019

Condé Nast Traveler


'Staff pamper you,' whether serving drinks at the pool or on the beach.

Travel + Leisure


Located inside an 80-acre mangrove and jungle reserve, the all-inclusive Grand Velas Riviera Maya has an exotic, faraway feel within easy drive of Playa del Carmen and other Riviera Maya hot spots.


The property is so huge guests will need to take a three-minute shuttle ride from the farthest building to the beach, but the hotel’s spotless service, outstanding food, luxurious spa, and wonderful amenities make it a great pick for discerning (and well-heeled) travelers.

Other Awards

  • AAA/CAA Five Diamond Awards 2019
  • Frommer's Exceptional
  • Forbes Travel Guide Four Star Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 4563 have reviewed the Grand Velas Riviera Maya, giving it a rating of 5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 5 based on 4563 reviews 5.0 (based on 4563 reviews)

Guest Rooms

The all-suite Grand Velas Riviera Maya is spread throughout three separate sections: Zen, Ambassador and Grand Class. The Zen section includes the convention center and provides jungle views, while the Ambassador and Grand Class buildings have ocean vistas. Families are welcome in the Zen and Ambassador buildings, but the Grand Class suites are reserved exclusively for adults. No matter which section you choose, accommodations feature contemporary Mexican-inspired decor, sleek dark wood furniture, tile floors, bright accent colors and local artwork. Amenities include flat-screen TVs with DVD players, stocked minibars, Nespresso coffee makers and private terraces.
  • All-inclusive rates cover 24-hour concierge service and in-room Wi-Fi access

Standard room size1,100 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Set along a 1,000-foot-long beach, Grand Velas Riviera Maya is a sprawling resort on more than 80 acres of mangrove forests. Although the property is ideal for families and couples looking for an all-encompassing, mega-resort experience, it is not well suited for those looking to be within walking distance of Playa del Carmen's nightlife and restaurants.
  • Free shuttle transportation throughout resort
  • On-site travel agency, car rental vendor and tour desk
  • Airport transfers available for a fee
  • Located about 30 miles southwest of Cancun International Airport
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The all-inclusive resort offers eight gourmet dining venues, including two award-winning options, Piaf – the property's upscale French restaurant – and Frida – a family-friendly Mexican restaurant. For international fare in a casual environment, head to buffet-style Azul, which is open all day. Additional dining options include Asian-influenced Sen Lin, an adults-only bistro, Cocina de Autor (which serves modern Caribbean and Mexican dishes), a health-focused eatery and Italian-inspired Lucca.
  • All-inclusive rates cover all meals, snacks and beverages
  • Beach and poolside food and beverage service

Number of restaurants8

Cuisine TypesBuffet, Asian, Italian, American, Mexican, French, Spanish, Greek

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


The property offers three pools – one within each of the complexes. All pools feature food and beverage service, as well as lounge chairs and umbrellas. There's also a large white sand beach with chaise lounges and canopied beds.
  • Complimentary nonmotorized water sports equipment like kayaks and boogie boards
  • Children's pool
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


The 42-room SE Spa by Grand Velas is one of Mexico's largest spas. The award-winning facility offers a range of treatments that are inspired by nature. Treatment options include a Riviera Maya Water Ceremony service, which includes access to multiple hydrotherapy areas, as well as various massages, facials, body treatments and wraps. The hydrotherapy circuit includes a clay room, an ice room and an experience pool, all infused with aromatic essences.
  • Spa open from 8 a.m. to 8 p.m. daily
  • Private bridal suite and full-service beauty salon

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The resort offers the complimentary Grand Velas Kids' Club for children ages 4 to 12 and the Grand Velas Teens' Club for guests ages 13 to 18. Both programs host a variety of age-appropriate activities, including arts and crafts, movies and video games. There's also a dedicated Baby Concierge to assist with baby-focused necessities and recommendations, including cribs, baby bathtubs, strollers and bottles.
  • Babysitting services (charges apply)
  • Children's pool
  • Kids club open daily from 9 a.m. to 10:45 p.m.; teens club open every day from 11 a.m. to midnight
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


The resort is home to a fitness center with cardio machines and strength-training equipment. Guests can also participate in free fitness classes and borrow complimentary water sports equipment like kayaks and boogie boards. Other recreational activities like basketball, darts and bocce ball are available as well.
  • Complimentary fitness classes include Zumba, yoga and Pilates
  • Fitness center open daily from 6 a.m. to 10 p.m.
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


The property is home to a convention center with more than 31,000 square feet for business meetings and events. There are two large ballrooms that can be transformed into 32 breakout rooms, providing space to host events for up to 3,000 guests. Additionally, there are professional meeting planning services, and gourmet catering can be arranged.
  • All-inclusive meeting packages

Number of meeting rooms32

  • Business center
  • Meeting rooms
  • Meeting and event planners available


Grand Velas Riviera Maya offers a variety of all-inclusive destination wedding options. Couples can choose from beachfront and garden ceremony locations, as well as an on-site chapel. Plus, the property offers customizable gourmet catering options. There's also a private bridal suite at the spa for pre-ceremony pampering.
  • On-site wedding coordinators available to manage wedding details
  • Two large indoor ballrooms can be used for large weddings
  • Multiple wedding and honeymoon packages
  • Largest ballroom can accommodate up to 1,600 people for a reception and up to 1,000 people for a banquet

Maximum wedding guest capacity1598

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

Find the Best Price

at the Grand Velas Riviera Maya

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