Grand Velas Riviera Maya

Carretera Cancun Tulum Km 62 | Playa del Carmen, Maya Riviera & The Yucatan 77710  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]

Courtesy of Grand Velas Riviera Maya

Find the Best Price

at the Grand Velas Riviera Maya

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.


All rooms offer at least 1,100 square feet of space
Resort is not within walking distance of downtown Playa del Carmen

This 85-acre all-inclusive property approximately 6 miles northeast of central Playa del Carmen garners rave reviews from its guests. The accommodations impress with whirlpool tubs, 42-inch plasma-screen TVs and more than 1,100 square feet of space. Meanwhile, guests consistently praise the resort's excellent customer service, its gourmet cuisine, and its revitalizing spa services. During your stay, you can sign up for invigorating treatments like the Mayan Jade Facial or the Coffee & Cocoa Experience. For extra pampering, consider splurging for the Riviera Maya Spa Package, which includes spa credits and ecotours, among other perks. If you're more interested in hitting the links or a scuba expedition, consider one of the resorts other popular packages, all of which include meals at the property's eight restaurants and other privileges, such as 24-hour concierge services, snokeling tours and even mixology classes. And if you're traveling with kids in tow, send them over to the Grand Velas Kids' or Teens' Club – they'll have plenty of opportunities to meet new friends while you're catching up on some R&R. Plus, since the hotel is under the Preferred umbrella, members of the I Prefer program can earn or redeem points here.

Playa del Carmen
Hotel Class
Property Type
All-inclusive resort, 539 rooms
Primary View
Traditional, Modern, Opulent
Best For
Couples, Groups, Families


  • 5.0Hotel Class
  • GREATCritic Rating
See all hotels in Playa del Carmen »

Critic Reviews

Other Awards

  • AAA/CAA Five Diamond Awards 2019
  • Condé Nast Readers' Choice List 2018
  • Forbes Travel Guide Four Star Awards 2018
  • Frommer's Exceptional

Condé Nast Traveler


'Staff pamper you,' whether serving drinks at the pool or on the beach.

Travel + Leisure


Located inside an 80-acre mangrove and jungle reserve, the all-inclusive Grand Velas Riviera Maya has an exotic, faraway feel within easy drive of Playa del Carmen and other Riviera Maya hot spots.


The property is so huge guests will need to take a three-minute shuttle ride from the farthest building to the beach, but the hotel’s spotless service, outstanding food, luxurious spa, and wonderful amenities make it a great pick for discerning (and well-heeled) travelers.

Other Awards

  • AAA/CAA Five Diamond Awards 2019
  • Condé Nast Readers' Choice List 2018
  • Forbes Travel Guide Four Star Awards 2018
  • Frommer's Exceptional

Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 3911 have reviewed the Grand Velas Riviera Maya, giving it a rating of 4.5, on a scale of 1-5.

TripAdvisor Travel Rating: 

TripAdvisor Travel Rating: TripAdvisor Traveler Rating 4.5 based on 3911 reviews 4.5 (based on 3911 reviews)

Guest Rooms

The all-suite Grand Velas Riviera Maya is spread throughout three separate sections: Zen, Ambassador and Grand Class. The Zen section includes the convention center and provides jungle views, while the Ambassador and Grand Class buildings have ocean views. Families are welcome in the Zen and Ambassador buildings, but the Grand Class suites are reserved exclusively for adults. No matter which section you choose, guest rooms are furnished with contemporary Mexican-inspired decor, sleek dark wood furniture, tile floors, bright accent colors and local artwork. Amenities include flat-screen TVs with DVD players, minibars, iPod docking stations and private terraces.
  • All-inclusive rates include 24-hour concierge service and in-room Wi-Fi access

Standard room size1,100-1,300 square feet

  • Internet (free)
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Wireless Internet
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Set along a 1,000-foot-long beach, Grand Velas Riviera Maya is a sprawling resort on more than 80 acres of mangrove forests. Although the property is ideal for families and couples looking for an all-encompassing mega-resort experience, it is not well suited for those looking to be within walking distance of Playa del Carmen's nightlife and restaurants.
  • Shuttle transportation provided throughout resort
  • On-site travel agency, car rental vendor and tour desk
  • Airport transfers available for a fee
  • Located about 32 miles southwest of Cancun International Airport
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service

Within walking distance of:

  • Grocery store
  • Movie theater
  • Theater
  • Shopping
  • Bus stop
  • Train station
  • Subway/metro stop
  • Restaurants
  • Beach


The all-inclusive resort offers eight gourmet dining choices, including two award-winning options, Piaf – the property's upscale French restaurant – and Frida – a family-friendly Mexican restaurant. For international fare in a casual environment, Azul is open all day, while Sen Lin specializes in Asian cuisine. Lucca is the resort's Italian-Mediterranean fusion dining option.
  • All-inclusive rates cover all meals, snacks and beverages
  • Beach and poolside food and beverage service available

Number of restaurants6

Cuisine TypesBuffet, Asian, Italian, American, Mexican, French, Spanish, Greek

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • Free breakfast


Grand Velas Riviera Maya has three pools – one within each of the complexes. All pools have food and beverage service, along with lounge chairs and umbrellas. There's also a large white-sand beach with chaise lounges and canopied beds.
  • Complimentary nonmotorized water sports equipment, like kayaks and boogie boards, offered
  • Children's pool available
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lap pool
  • Wading pool
  • Lazy river
  • Seasonal
  • Indoor
  • Outdoor
  • Indoor/outdoor combo
  • Pool bar
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas


The massive 42-room Grand Velas Riviera Maya Spa is one of Mexico's largest spas. The award-winning facility offers a range of treatments that are inspired by nature. There's a Riviera Maya Water Journey service, along with massages, facials, body treatments and wraps. Spa guests have access to a relaxation area along with a hydrotherapy circuit that includes a clay room, an ice room and an experience pool, all infused with aromatic essences.
  • Spa open from 8 a.m. to 8 p.m. daily
  • Private bridal suite and full-service beauty salon available

Services offered:

  • Massage
  • Facial
  • Body treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The resort offers the complimentary Grand Velas Kids' Club for children ages 4 to 12 and the Grand Velas Teens' Club for guests ages 13 to 18. Both programs host a variety of age-appropriate activities, including arts and crafts, movies and video games. There's also a dedicated Baby Concierge to assist with baby-focused necessities and recommendations, including a "baby's first haircut" service.
  • Babysitting services offered
  • Children's pool located on-site
  • Kids club open daily from 9 a.m. to 10:45 p.m.; teens club open every day from 11 a.m. to midnight
  • Kids club (free)
  • Cribs
  • High chairs


The resort offers two fitness centers, one for the Zen tower and one for the Grand Class and Ambassador towers. The facilities feature cardio machines and strength-training equipment. Guests can also borrow complimentary water sports equipment like kayaks and boogie boards. Other recreational activities like basketball, darts and bocce ball are available as well.
  • Complimentary fitness classes include Zumba, yoga and Pilates classes
  • Fitness centers open daily from 6 a.m. to 10 p.m.
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)
  • Bicycles (free)
  • Tennis
  • Guided runs (free)
  • Paddle boats (free)
  • Motor boats (with fee)


Grand Velas Riviera Maya has a convention center with more than 31,000 square feet for business meetings and events. There are two large ballrooms that can be transformed into 32 breakout rooms, providing space to host events for up to 3,000 guests. Additionally, there are professional meeting planning services, and gourmet catering can be arranged.
  • All-inclusive meeting packages offered

Number of meeting rooms32

  • Business center
  • Meeting rooms
  • Meeting and event planners available


Grand Velas Riviera Maya offers a variety of all-inclusive destination wedding options. Couples can choose from beachfront and garden ceremony locations, as well as an on-site chapel, and the property offers customizable gourmet catering options. There's also a private bridal suite at the spa for pre-ceremony pampering.
  • On-site wedding coordinators available to manage wedding details
  • Two large indoor ballrooms offered for large weddings
  • Multiple wedding and honeymoon packages available
  • Largest ballroom can accommodate up to 1,600 people for a reception and up to 1,000 people for a banquet

Maximum wedding guest capacity1,600

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

Find the Best Price

at the Grand Velas Riviera Maya

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.