Grand Velas Riviera Maya

Carretera Cancun Tulum Km 62 | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Grand Velas Riviera Maya is definitely a 5 star experience

Aug 12th, 2020

I stayed 10 days in the the Grand Velas section of the resort. The room was lovely with an ocean view and every amenity I desired. The restaurants had wonderful choices of food and the pool area was my favorite. I was traveling alone and felt safe and my the staff were excellent. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Never disappoints

Aug 7th, 2020

It is always a pleasure to be a spoilt guest at the GV Riviera Maya! The whole resort is extremely well kept, and the food is extraordinary. However, what makes a difference is their people, their welcoming attitude and professionalism. Many thanks to Daniela for her gym/yoga/acquaforza classes that have kept the whole family fit and entertained, to Marco for being always around with a smile and ready to sort out any problem, to the staff at Bistro (Edgar, Maira, Ernesto, Felix, Becker, William, Rubi and Mirelle) and the staff at the Ambassador Pool (Luis x2, Israel, and the rest) for taking such good care of us. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The property is beautiful. The staff is amazing.

Aug 3rd, 2020

We own a week at this resort, but haven't been in 14 years. Going back, the property and rooms were in almost as good of shape as they were when they were brand new (when we bought). This is a beautiful resort. The rooms are spacious and palatial. The grounds are immaculately kept. But the staff is probably the most impressive thing, which is kind of amazing, considering how big of a resort it is. Every time we called the front desk for something, whether it was to bring ice or pillows or fixing something, they were there within a few minutes. Viri and Gabby, Who do crafts and other fun things for the kids, are fantastic. They are super kind, sweet, and fun. Our kids absolutely loved them, and we felt great with leaving our kids with them. Jordan, Who is on the entertainment staff, was a constant source of fun for our kids. They truly made friends with him, and he provided them lots of laughs and fun. They clean the room every day, including doing the dishes (which is good, since there is no dish washer), sweeping, changing the sheets and towels. This is the most well stocked kitchen I've experienced at a time share, and the things we felt there weren't enough of they brought us more. One disappointment was that they charged us for using the amenities - gym, mini golf, tennis. We are owners, and owners apparently get amenities for free when staying during their normal week. But we had traded in during a different week because of the coronavirus. When you are there on a different week than the one you own, they charge you for amenities. That was pretty disappointing, considering we've paid over $10,000 in maintenance fees for this property over the years. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Absolutely wonderfull!!

Jul 28th, 2020

Just returned from spending 4 days at the Grand Velas Riviera Maya with my family and had a great time! Have to say they where fully committed to keeping us safe in these COVID times. Very diligent in their cleaning and mindful of every detail. The General Manager Fito and Lety Fernandez (Spa Director) as well as their super Concierge team (Diana Garcia and Marco) where very kind and always ahead on every detail. It was truly a magnificent experience which of course I´m looking to repeat in the near future! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


Jul 25th, 2020

We just returned and had the most incredible visit. I think I am spoiled for life! We stayed in the Grand section and loved our plunge pool that overlooked the beautiful ocean!! Carolina and Diana were incredible room hosts, making sure everything was perfect during our stay--with dining suggestions and reservations, and checking in throughout the day. Daniel was SO fun with salsa lessons and zumba class on the beach. He even came in early to host a private class for us to accommodate our schedule. Lois hooked us up poolside! He never let a drink get empty and always showed up at the perfect moment with a menu or chips and guacamole for us! Absolutely fantastic service. Everywhere we turned, cleaning and safety protocols were being handled beautifully and we felt 100% safe the entire time we were there. All of the staff was so eager to accommodate our needs and provide the absolute best service imaginable. This resort is a no-brainer! Absolutely book! TRIPADVISOR.COM USER 

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