Grand Velas Riviera Maya

Carretera Cancun Tulum Km 62 | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent hospitality

Jan 9th, 2021

First trip to Mexico and Grand Velas proved to be an excellent choice. Room was very spacious and luxuriously appointed. The grounds were beautifully groomed and maintained. Sanitization was up to par in the Covid era (this was a big plus for me). In hotel food options were solid, in room service had a great variety and beverage selection was amazing! Service was attentive and gracious. But what really made a difference was the resort staff.. Special thanks to Amy (our concierge) who went above and beyond to satisfy and accommodate all our requests and made our stay incredibly special. Nora and Francisco from the pool who were extremely efficient, pleasant and helpful. There were so many other staff members who made our stay enjoyable. Highly recommend. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

New Year's Visit to Grand Velas - Excellent

Jan 8th, 2021

This was our 7th or 8th stay at Grand Velas Riviera Maya. We were nervous about COVID but the resort took very strong precautions including requiring our temperature to be checked and hands sanitized before every restaurant or activity visit and having the staff all wear BOTH a face mask and a face shield. We keep going back because the Grand Class rooms are perfect...clean, large and comfortable...and the food is outstanding. Gourmet level dinners at many of the restaurants. And the staff is amazing. Luis at the beach, Willian, Ernesto, and Edgar at the Bistro, Antonio at Azul, and Eduardo the wine sommelier we've now known for 7 years. And our excellent concierge Diana. Just to name a few. The combination of room quality, friendly and attentive staff, and excellent food keep us coming back year after year. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Luxury meets relaxation

Jan 3rd, 2021

My family usually takes a big trip at Christmas and this year we decided to do Mexico for obvious reasons - it’s close by, they are open to tourists and we heard that the safety and sanitation processes were top notch. We decided on Grand Velas because it was part of the AmEx travel program and those hotels and usually very clean, safe and the service is always good. Well we were blown away!!! The service was amazing, the room was a huge suite with two massive doors that opened to a deck with a plunge pool and a daybed. We had our own personal concierge- Carolina- that made all our reservations, booked all our transportation and spa treatments. And the SPA was out of this world. Though it was very expensive you had a 80 minute add on “free” water treatment with each visit - this Included a guided experience through the steam, sauna, ice and clay rooms. All with personalized service. We had dinner on the beach every night along with entertainment such as a fire show, Jersey Boys show and a light show. It was perfect for the kids. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Almost perfect family vacation

Dec 31st, 2020

Our magical stay in one of the Ambassador suites started off a little rocky to be honest. This was our first stay at GV so we were starting to wonder if we chose the right resort. Once we notified Amy, who is an on-site director of customer service, things turned around immediately. We ended up having a wonderful stay. Thanks to Amy and also Israel and Luis at the Ambassador Pool. It was sad to leave today to go home. Happy new year! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

PV Grand Velas

Dec 20th, 2020

Awesome trip! Second time on property. Diego and Ever were awesome with fun activities and very engaging! Santiago was a great pool bartender who kept the excellent drinks flowing! The property is so well maintained and the staff is very pleasant and friendly. Weather in December is warm but not hot with no rain in sight! TRIPADVISOR.COM USER 

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