Great Wolf Lodge

549 E Rochambeau Drive | Williamsburg, VA 23188-2148  [SEE MAP]Williamsburg, VA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Great Christmas Trip With The Grandkids

Jan 3rd, 2021

. We surprised our three grandchildren (ages 14, 11 & 9) this year with a trip to the Great Wolf Lodge over the Christmas Holiday and they had a blast. The arrival and check in process was easy and great customer service. Our room, A fireplace loft suite was a great set up and adequate space for our family. The property was lovely and clean and we all had a great time enjoying the water part during our stay. We will definitely return. Our grandson wants to return during the summer so that he can check out the outdoor pool as well. The only two negatives was that we thought the food prices on property were way to expensive for a family of five. I think making pricing more reasonable would encourage guests to eat on property. We did; however, order from the Huntman's Grill for one of our meals and felt their pricing was reasonable and the portions quite large. The other negative is that I would like to see more staff enforcing kids not running as the floors did become quite slippery (which is understandable for a water park). I saw many kids running from place to place and cringed as I thought they may slip and get hurt. All in all we had a wonderful trip and can't wait to go back. Definitely would recommend a visit for friends and family. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude assistant

Dec 18th, 2020

Today is the worse I truly surprised about my over night stay not enough rags or towels the workers are not happy wasn’t when I walk through the door i call for more rags and towels no answer at front desk I had to walk down a really long hall way to get to the front desk my second call was for more soap no answer I had to call from my cell phone I will never come back my daughter want to come with her friends for her 14th birthday it’s 5 of them I was told by some one that work there I’m the lady with the 20 kids🥺🥺 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not worth the billing hassle

Dec 9th, 2020

I have visited GWL 4 times in the last 2 years and every time I have a billing issue. Either I’m overcharged for the dining vouchers or my food credits aren’t out in, etc. this time was a doozy.. At check in they couldn’t put a card on file so it took 30 minutes to check in. I was told it was resolved. At check out I confirmed with the front desk it was taken care of. A few days later I received an email from Kailee Merrills from the resort and says I am delinquent on my bill. Then a day later she threatens to send to collections. I told her to charge the card that was on file for my other room (I had 2 rooms this trip) but first, I wanted to know what she was going to do to fix the situation because I am upset about the way she she threatened me when I had repeatedly checked to make sure the issue was resolved. She simply charged my card and never responded. Extremely poor customer service and I spent over a thousand there over 2 days plus I’m a repeat customer and visited during a pandemic to help GWL stay afloat. I will never return again because it’s not worth the hassle. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place for exercise!

Dec 7th, 2020

We have been taking our kids here for about 15 years! This time, we took our youngest, age 16, and his four friends. Just as amazingly fun as ever! They needed to get out of the house and get some exercise, which they did by climbing all the steps to the slides! We felt very safe with masks (in hallways, lobby, etc.) and with the park only about half-capacity. The rooms are huge (we had 2-bedroom, 2-bath!), so it's easy to have a large group stay all together. The waterpark tickets are part of the room fee, making things so easy. The wristbands open the room door and also are used for any charges at restaurants. The staff is always friendly and helpful. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

DONT EVER STAY AT THE WILLIAMSBURG LOCATION

Dec 3rd, 2020

Woke up to roaches on the bed on the counter dirty rugs broken fridge the water park has barley no rides the pools was not being cleaned frequently just the worst experience ever if u wanna stay at the great wolf pa was the best stay TRIPADVISOR.COM USER 

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